Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,728 reviews
5 stars
3,064
4 stars
161
3 stars
86
2 stars52
1 star
365
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Osama, Tamanna, and Siba, highlighting their knowledge and patience.
Product Knowledge
Staff demonstrated strong product knowledge, assisting customers in making informed decisions about their purchases.
Positive Shopping Experience
Numerous reviews reflected a positive shopping experience, with customers appreciating the no-pressure sales approach and friendly interactions.
Delivery Issues
Some customers reported issues with delivery, including delays and damaged items, leading to dissatisfaction.
Sales Promotions
Customers noted good deals and promotions, enhancing their overall satisfaction with purchases.
- DDdrew1 day ago1.0We have been buying from the brick for many years, almost 20 years now and I was a loyal customer. Today we got a new microwave worth $750, the guy packaging it did a horrible job, scratches on the front, on the top. DO NOT get any of your items packaged here. Who ever was packing a microwave around 1-2:30pm should be fired immediately. Horrible service. Do not buy from here unless you want to receive a new appliance with deep scratches. Will not be purchasing anything from here again.
- LWLynda Waine5 days ago5.0Had a wonderful experience at the Hamilton Store on Upper James. The lovely young lady that helped us (Miss Addison) was so patient with us and really took the time to listen to our needs. She was quite knowledgeable and picked up on our energy and matched it perfectly. We definitely did not feel like just a number, it really was a great and personal experience. If you’re looking for a breath of fresh air while trying to pick out furniture. Addison is your Go to Girl!!
- ABAisha BlondeauNov 15, 20255.0Had a fantastic experience today! Bought a mattress from Patrick at the Brick Hamilton location. He was lovely. Both my mother & I really appreciated his way of providing an excellent customer service while not being overbearing. It made the experience stress-free and enjoyable. While he shared an abundance of product knowledge, he did so with zero pressure or expectations. Will absolutely be requesting him as a sales associate moving forward!
- WEwaleed El-zeinabNov 12, 20255.0I had a great experience with Osama buying my new mattress and pillow! Osama was the person who helped me, he is so kind, patient, knowledgeable, and really helpful. He took the time to explain all the options and made sure what I found exactly what I needed. Thanks for his help and I really appreciate it. I highly recommend his excellent customer service and friendly altitude.
- WSWaqar ShaikhNov 9, 20255.0Thank you Osama for the amazing customer service. Went into brick to just look at options to maybe buy a dryer in the near future however Osama helped me understand my options, explained everything in details and gave me a great price on a dryer purchase. Left the store feeling great as I had made a very informed decision all due to Osama. @Brick: please keep hiring individuals like Osama who make everything so smooth and human!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days, the difference will be refunded under certain conditions.
Can I cancel my order and get a refund?
Yes, orders can be cancelled in any Brick location prior to delivery or pickup. Refunds go to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
An extended warranty can be added during in-store or online purchase, or within 30 days after receiving your product by visiting a Brick store.
What are the store hours for The Brick in Hamilton?
Monday to Friday: 10 AM to 9 PM; Saturday: 10 AM to 7 PM; Sunday: 11 AM to 6 PM; Open 10 AM to 9 PM on November 11, 2025 (holiday).
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
Does The Brick offer delivery and curbside pickup?
Yes, The Brick provides delivery, no-contact delivery, and curbside pickup services.
How can I reach The Brick Hamilton by public transport and what nearby places can I visit?
The Brick is located at 1441 Upper James St, Hamilton. Nearby eateries like The Works Craft Burgers and Beer or Spring Grill House offer great dining options before or after your visit.
Are there any shopping options near The Brick Hamilton?
Yes, nearby you can find Marshalls Canada for clothing and department store shopping, and Talize for thrift and vintage items, making it convenient to combine shopping trips.
What entertainment options are close to The Brick Hamilton?
Cineplex Odeon Corp cinema is nearby, so you can enjoy a movie before or after visiting The Brick store.