Brand Certified
The Brick
4.5(3831 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
1441 Upper James St, Hamilton, ON
L9B 1K2, Canada
Certified by The Brick • Mar 01, 2026
(905) 387-7002
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.5
3,831 reviews
5 stars
3,151
4 stars
172
3 stars
84
2 stars55
1 star
369
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by staff members like Osama, Bonnie, and Patrick, highlighting their helpfulness, knowledge, and low-pressure sales techniques.
Delivery Experience
The delivery teams received positive feedback for their professionalism, punctuality, and care in handling items during delivery.
Product Variety and Quality
Customers appreciated the good variety of furniture and appliances available at reasonable prices, often noting the stylish and high-quality selections.
Mixed Experiences
While many reviews were positive, there were some complaints regarding warranty service and unresolved issues with products, indicating a need for improvement in after-sales support.
- PMPaul Anthony Maifrini1 day ago5.0I bought the Asa 60" Modern TV Stand and it is solid. The heavy-duty materials and clean finish give it a premium, durable feel that stands out. Huge thanks to Jay V. for the great customer service. Delivery was also spot on—punctual and efficient. Despite being three flights up, the team handled it easily and placed it exactly where I wanted. Great product and professional service.
- LBLaia Rodriguez Budi1 day ago1.0We unfortunately ordered a bedroom set from The Brick, a mistake we'll never make again. To begin with, the delivery was scheduled for 11am-2pm and they arrived around 3:30pm, making me waste my entire day waiting. The "movers" rammed the furniture in their boxes, damaging 2 of my walls. When I refused the delivery due to the damage they were causing, they assured me they would refund me as soon as the furniture got back to the warehouse. It's been 3 days and I haven't been refunded yet. They asked to "email the pictures of the damage" to a random email address to get it assessed. Crickets. When I called back to inquire about the refund, the customer service representative told me they probably "forgot to put it through" (????????) Do you seriously think this is acceptable customer service? I'll never order anything else from this place.
- EEElly2 days ago5.0I had a great experience at Brick Furniture Store thanks to Osama. He was very professional, patient, and helpful from the beginning. He took the time to answer all my questions and helped me choose the best option without any pressure. His customer service was excellent, and he made the whole process easy and comfortable. I really appreciate his honesty and support. Thank you, Osama, for your outstanding service. I highly recommend asking for him if you visit the store!
- EWElizabeth Wade3 days ago5.0From buying the couch from Olga (super friendly, knowledgeable and an amazing saleswoman) to the delivery guys who went above and above I am super impressed with the service I got from the Brick. A top notch Canadian company with competitive rates and an amazing selection. Does not disappoint. Run don't walk to your nearest location!
- CKCarrie Keen6 days ago5.0My husband and I had a great experience at this location. Patrick made a stressful visit much less stressful and actually enjoyable. He gave us great choices, had some fantastic suggestions and actually listened to what we wanted in our home. He was not pushy or aggressive like we've experienced in the past with other sales people. He left us alone to make decisions and talk privately and returned back to us when we were ready. He was also very patient and kind when we came back to make changes with our original purchase. He said 'no problem, whatever you need I will make it happen' and he did. Thank you Patrick for making this very important purchase so much more easier and enjoyable. Two very satisfied customers. :)
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days, the difference will be refunded under certain conditions.
Can I cancel my order and get a refund?
Yes, orders can be cancelled in any Brick location prior to delivery or pickup. Refunds go to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
An extended warranty can be added during in-store or online purchase, or within 30 days after receiving your product by visiting a Brick store.
What are the store hours for The Brick in Hamilton?
Monday to Friday: 10 AM to 9 PM; Saturday: 10 AM to 7 PM; Sunday: 11 AM to 6 PM; Open 10 AM to 9 PM on November 11, 2025 (holiday).
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
Does The Brick offer delivery and curbside pickup?
Yes, The Brick provides delivery, no-contact delivery, and curbside pickup services.
How can I reach The Brick Hamilton by public transport and what nearby places can I visit?
The Brick is located at 1441 Upper James St, Hamilton. Nearby eateries like The Works Craft Burgers and Beer or Spring Grill House offer great dining options before or after your visit.
Are there any shopping options near The Brick Hamilton?
Yes, nearby you can find Marshalls Canada for clothing and department store shopping, and Talize for thrift and vintage items, making it convenient to combine shopping trips.
What entertainment options are close to The Brick Hamilton?
Cineplex Odeon Corp cinema is nearby, so you can enjoy a movie before or after visiting The Brick store.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website