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RONA Hamilton (Rymal Road) has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
536 reviews
5 stars
248
4 stars
139
3 stars
60
2 stars
29
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for being helpful and knowledgeable, others were reported as rude and unhelpful.
Product Availability
Customers frequently expressed frustration over the store's limited stock and inability to find specific items.
Store Environment
The store is noted for being clean and well-stocked, but some customers found it difficult to navigate due to its smaller size.
Staff Knowledge
While some staff members were commended for their expertise and assistance, others were criticized for lacking knowledge about products.
- CECorey EllisDec 11, 20251.0Called lumber department and told the gentleman what I was looking for. Guy sounded annoyed and said "it's possible". Okay? Waited about a minute for him to clarify "possible based on what?" Before I drive over. After the dead silence , I said alrighty then and hung up. Terrible customer service
- ADAbbey DunstallDec 1, 20255.0The customer service that my husband and I received from Clarence was EXCELLENT! He went above and beyond to help us acquire the beautiful, artificial Christmas tree that we were on the hunt for. Thank you Clarence. We appreciated your help, patience and over all kindness.
- MBMatthews BragaNov 7, 20251.0The guy working at the contractor desk (no name tag, of course, otherwise I would be calling him by name on here) is absurdly rude. I walked in with a few basic product questions, and he acted like I was interrupting his day. He was condescending and spoke to me like I was stupid. Even while he was being rude to me I didn't retaliate, I didn’t do anything to deserve that treatment. I just stood there stunned, then walked out because apparently, being polite and asking questions is enough to get you talked down to in that store. Absolutely unacceptable. I hope management reads this review out loud to him so he can feel some level of shame.
- JPJustin PNov 3, 20252.0Female working in lumber area was quite rude with no attempts to help and lack of communication. Only one word answers. Very odd encounter as it felt I inconvenienced them. Unfortunate as I prefer this location for its size compared to other big name hardware stores.
- TLTrung LamOct 28, 20251.0Staff not helpful. Rude.
Frequently Asked Questions About RONA Hamilton (Rymal Road)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA's return policy?
You can return products other than appliances within 90 days of purchase in original condition and packaging with the receipt for a refund, exchange, or store credit. Exceptions apply. See RONA's website for details.
How can I check my order status at RONA?
Check your order status online by entering your order number and email or by logging into your RONA account. You'll get email updates if your order status changes.
Does RONA offer delivery and curbside pickup services?
Yes, RONA offers both delivery and curbside pickup for your convenience.
What brands does RONA Hamilton (Rymal Road) carry?
RONA carries many brands including KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, and Whirlpool.
What are the operating hours for RONA Hamilton (Rymal Road)?
Monday to Friday, 7:00 AM to 8:00 PM; Saturday, 7:00 AM to 6:00 PM; Sunday, 8:00 AM to 5:00 PM.
Where is RONA Hamilton (Rymal Road) located?
The store is located at 1245 Rymal Road East, Hamilton, ON, L8W3N1, Canada.
What nearby food options are available close to RONA Hamilton?
Nearby restaurants include Arby's, Layalina Beirut Restaurant, Swiss Chalet, Burger King Canada, Texas Wild BBQ, Romano's Ristorante, Tim Hortons, and Starbucks, providing a variety of dining choices before or after your visit.
What nearby services can customers access around RONA Hamilton?
Nearby services include Stephenson's Rental Services for party supplies, Winrose Oasis Counselling Services, Mountain Gain Electronics for automotive parts, and Med-Health Laboratories Ltd. for clinical laboratory services.
Are there other home improvement or building supply stores near RONA Hamilton?
Yes, nearby stores include Pro Desk at RONA, Garden Centre at RONA, and Sarana Tile, which offer building supplies and gardening products, complementing RONA's offerings.
What services does RONA Hamilton offer for home installations?
RONA offers various installation services including appliance installation, roofing, flooring, windows and doors, bathroom plumbing, decks and fences, among others to support renovation projects.