Business Details
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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Hamilton (Parkdale) has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.2
401 reviews
5 stars
240
4 stars
90
3 stars
28
2 stars
13
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being helpful and friendly, while others are criticized for being rude or unprofessional.
Product Availability
Customers noted issues with stock availability and delivery costs, leading to frustration when items were not in stock or when delivery fees were excessive.
Store Organization
The store is generally well-organized and clean, making it easy for customers to find what they need.
Staff Knowledge
Staff knowledge varies significantly; some employees are commended for their expertise, while others are criticized for lacking basic product knowledge.
Overall Experience
While some customers have had positive experiences and recommend the store, others express dissatisfaction and indicate they will not return.
- ATAli TavakoliNov 9, 20254.0I’ve been to the RONA on Parkdale Ave N in Hamilton, and it’s a handy spot when you need hardware or home-improvement supplies without dealing with a huge warehouse footprint. Parking is easy, right in front, which makes short visits convenient. Inside, the aisles are organized logically, and it’s not overwhelming — paint, fasteners, small tools, and seasonal items are usually simple to find. Staff here have been approachable when I’ve asked questions, and they seem willing to help rather than just point. Prices are in line with other home improvement chains, and there are decent sale deals if you watch flyers. Checkout is usually smooth, especially during non-peak hours.
- MLMhelboy De LeonOct 19, 20255.0Nice store very organized
- NSNavjot Singh (SINGH SAAB)Oct 6, 20251.0worst experience qith there product self level with sand in it about half of it is fillwd with sand
- WMWilliam MehlenbacherSep 28, 20253.0None of the Ronas answer their phone or call you back if you leave a message. So from now on going to Home Depot. It's like you don't care just to save a buck and lose customers.
- QQQ'ESep 13, 20255.0I was greeted by 3 lovely ladies upon entrance. I have to ensure management hears this review: The exceptional service and patience and assistance of Wyatt, who went above and beyond to assist me in lumber size and accessories that i would require. Unfortunately, after returning with my measurements, Wyatt was finished his shift; i was met with a female sales rep. that was rude and acted as if i didn't exist. I hope management addresses my positive & negative experience. Tks Wyatt!
Frequently Asked Questions About RONA Hamilton (Parkdale)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is the return policy at RONA Hamilton (Parkdale)?
You can return most products within 90 days of purchase in original condition with receipt for a refund, exchange, or store credit. Appliances have exceptions. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my order?
Check your order status online by entering the order number and your email or logging into your RONA account. You'll receive email updates as your order progresses.
What delivery options does RONA Hamilton (Parkdale) offer?
RONA offers free parcel delivery for purchases over $49 and truck delivery for larger items like appliances, typically costing $79. Delivery availability and prices vary by location and product.
Does RONA Hamilton (Parkdale) provide installation services?
Yes, many stores, including this one, offer installation services for appliances, flooring, cabinetry, plumbing, heating & cooling systems, and more. Visit https://www.rona.ca/en/install-services for details.
What are the store hours for RONA Hamilton (Parkdale)?
The store is open Monday to Saturday from 7:00 AM to 6:00 PM and Sunday from 8:00 AM to 5:00 PM.
Can someone else pick up my order at RONA Hamilton (Parkdale)?
Yes, you can designate a third party aged 16 or older to pick up your order. They must bring a copy of the confirmation email and valid photo ID.
What payment methods are accepted at RONA Hamilton (Parkdale)?
You can pay online with Visa, Mastercard, RONA credit card, or PayPal. In-store payments can be made with Visa, Mastercard, cheque, or cash.
Where is RONA Hamilton (Parkdale) located?
The store is located at 633 Parkdale Ave North, Hamilton, ON, L8H 5Z1, Canada.
What nearby places can I visit when shopping at RONA Hamilton (Parkdale)?
Nearby, you can visit The Donut Stop or Tim Hortons for coffee and snacks, Art Aggregate for arts and entertainment, and McCormack Timber Supply if you need additional building materials.
How can the nearby Pro Desk at RONA assist me?
The Pro Desk at RONA, located nearby, provides tailored building supply services and personalized assistance for your construction and renovation projects, making it a helpful resource for professionals and DIYers alike.