Leon's Furniture

Reviews

• SN

  Stefan Neal

  3 days ago
  1.0
  Absolutely disgusting customer service at the business office desk the two ladies behind the counter the one with the long hair she had a ponytail and was shorter, and she wore glasses and the other with long hair and long decorated fingernails. We’re absolutely rude and disgusting not only to myself, but the sales lady who was trying to to close the deal with me. I definitely felt some racial tension there which made me feel very uncomfortable. I’m not sure what kind of management team would allow these two ladies to work in customer service behind the desk representing the store, do better owner make some changes! Please don’t send a meaningless we’re sorry about your experience note, make the changes you need to make! Do better!!!
• JS

  John Sco

  3 days ago
  1.0
  Buyer beware! Feels like once they have your money you don’t matter anymore. Purchased $1500 sofa on Sunday, delivered on Wednesday. Delivery drivers were not thorough and were rushing with the unpacking and assembly. Didn’t test the power equipment either said it had to warm up? We are not happy with the couch as the one piece is sticking out more. Called the store on the same night Wednesday and was told a tech would call me to set up a service call. It’s a brand new couch now a service call? Said they would call me in one day. Waiting until Friday no call, called back and they said they didn’t have my call logged in system. Asked to speak to manager, but no manager working…. Then told that a tech was supposed to call but they are busy…. Still waiting…. Very disappointed and will look at other suppliers next time. Seems like a common issue from other reviews.
• NQ

  Nu Quach

  Jan 3, 2026
  5.0
  Customers Kim Tran and Nu Quach, we have been customers of Leon's for many years came to Alexis in customer service explained very clearly about Flexiti's policies and charges and provided information about the vendors. We had an issue with Sleep Country where no information about charges and fees were provided. We were not told by them about any administration fees and was added to our account without us being aware, causing us to be charged interest for the entire year by Flexiti and are now in despute with Sleep Country through BBB. Alexis was able to provide us clear information about financing, administration fees and how we can go about purchasing. We are very confident and satisfied with the excellent customer service provided by Alexis at the Hamilton store.
• MM

  melissaa

  Jan 1, 2026
  1.0
  honestly shop anywhere else, this experience with Leon’s has been nothing but a nightmare . I ordered a fireplace console Aug 3rd with the promise of it being ready by September. I had to call Leons 5 different times and each time was lied too about the whereabouts of my console was. They said it was in Burlington and would be delivered to Hamilton in 2 weeks, and then suddenly it was overseas. If you’re gonna lie, make sure everyone is on the same page because everybody you talk to tells you something different. Anyways, December 20th this fireplace console arrives…sure enough it arrives broken. So from August 3rd - December 20th this company has stolen my money and I’ve yet to receive what I paid for. They refused to refund me for this nightmare until it was returned, I scheduled a return to which nobody showed up after I waited from 9:30am - 1:30pm. I called, they told me an attempt was made (it wasn’t I was here) she then told me the “next available date for pickup is Wednesday how does Friday work for you? “.…WHAT? besides that making zero sense I told them my pickup date was today and that today is the day that works for me it wasn’t my fault you failed on another promise. After a stern phone call to the store manager, a truck was suddenly available that he drove to come and pick up their smashed console that night before 4:00pm. (He showed up at 4:23pm) Anyways, August 3rd - December 29th is exactly how long this nightmare lasted until this company gave me back my money. Went to Rona, had a new one purchased and delivered within 2 days and they even price matched for me when they really didn’t have to. Do yourself a favour and just skip Leon’s, go to Rona.
• DS

  Dimitri S

  Dec 20, 2025
  1.0
  Absolutely unacceptable. Leon’s failed at every step,no call when the product arrived, no delivery tracking text as promised, and I had to chase them constantly just to get basic information. The sectional showed up defective, with wildly different cushion firmness,one side soft, the other rock hard. Leon’s keeps hiding behind the absurd claim that this is “not a defect,” even though the showroom model was consistent. Instead of replacing a brand-new couch, they proposed “refurbishing” it by cutting open sewn-in cushions. We were told weeks to months. It has now been over 8 months. Customer service has been dismissive, repetitive, and useless throughout this entire process. A bad product might be made up for with good customer service,but when both the product and the service are bad, it’s completely unacceptable. If Leon’s can’t stand behind furniture from this manufacturer, they shouldn’t be selling it. Leon’s, stop stalling and do the right thing replace this sectional with a new, properly manufactured couch instead of trying to patch up a defective one. Contact me to resolve this.

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