Leon's Furniture

Reviews

• AO

  Amy O'Neill

  2 days ago
  5.0
  Shopping was easy and delivery was terrific. Dave and Zach were polite, professional, and stayed chipper inspite of my staircase. I will think of Leon's for any future purchases.
• MK

  Mohammad Amar Khan

  2 days ago
  1.0
  ZERO STARS. DO NOT BUY FROM LEONS. I am writing this with deep regrets on my order that I placed with Kitchener Leons. This is an extremely unprofessional company. For a company with a great reputation and a lasting customer base. This was my first and last order from them. I had placed an order for a mattress in Jan 2026. The delivery company that Leons uses is a Joke and extremely unprofessional. They drove into the driveway and damaged the retaining wall that I had constructed in 2025, which had cost me a huge sums of money. The driver and the helper didn't mention a thing about the damage and were rude. They dropped off the mattress and left the property. I noticed the damages later that day and when I checked the camera footage, I discovered the delivery driver had damaged the retaining wall. I notified Leons about this and was told to submit pictures and quotes, and they would look into it. Its now been over 3 months and I still dont have an answer, I keep following up and getting told they are working on it. They have never called me back to give me any updates. Everytime I call, I am told to leave a message for the warehouse manager Mike who doesn't seem to have any answers and is too busy to give me any updates. I don't recommend anyone order from Leons and if you do then have it picked up because the delivery will end up causing you more issues and a headache than a simple relief of getting your items. The front of my house at the moment looks like a mess and its thanks to Leons. I wish I had never ordered from them.
• MC

  Michelle Conlon

  3 days ago
  5.0
  I had to exchange for a different mattress after realizing the one I purchased wasn’t the right fit. My sales rep (Jaweed) who helped me with the original purchase and exchange was fantastic. He and Melika made the process easy peasy. Highly recommend!
• CW

  Catherine Wajgensberg

  Apr 18, 2026
  5.0
  My dryer was delivered right on time. Julius did a great job - I bought the extended warranty & he explained it really well. Hopefully I won't have to use it.
• SB

  Saurabh Bhalerao

  Apr 14, 2026
  1.0
  Dear Customers From Windsor, ON Shop I am writing to formally raise a complaint regarding my recent purchase and delivery experience with your Windsor location. I purchased home furniture from your store on January 24, 2026, with payment processed through a Flexiti credit account on the same day. The delivery was completed on February 2, 2026; however, the order was not fulfilled as expected. The chest of drawers was defective, and the coffee table was delivered with incomplete assembly. I promptly registered a complaint with your customer care service on February 3, 2026. I was assured that a replacement would be shipped within two weeks. After receiving no update, I visited the store in person on February 18, 2026, only to be informed that there had been no communication from customer care regarding my issue. During that visit, I was again assured that the replacement would be delivered within the next two weeks, by March 4, 2026. While I did receive a replacement chest of drawers around that time, the coffee table was still not delivered. I revisited the store and requested a refund for the coffee table due to the ongoing delays and inconvenience. My request was denied, citing supply chain issues, and I was instead given a new delivery date of March 13, 2026. Unfortunately, no delivery occurred on that date. Despite multiple follow-up visits to the store, I continued to receive repeated assurances without any resolution. Eventually, the coffee table was delivered on April 6, 2026; however, it again arrived with missing assembly parts, leaving the issue unresolved. This experience has been highly frustrating and inconvenient, involving repeated delays, poor communication, and failure to deliver a complete and functional product even after multiple commitments. Always try other alternatives before Leon's

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