Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,332 reviews
5 stars
1,005
4 stars
103
3 stars
49
2 stars
40
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being unprofessional and dismissive.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries, lack of communication, and poor handling of delivery logistics.
Product Quality
Concerns raised about product quality, including defective items and inadequate responses to warranty claims.
Sales Experience
Some customers had positive experiences with sales staff who were friendly and accommodating, while others felt pressured or misled.
Store Environment
The store was generally described as clean and organized, contributing positively to the shopping experience.
- LDLaina dJ2 days ago5.0We went in tonight looking for several different pieces of furniture for our new home. Manushi was quick to greet us and assist us with what we were looking for. She was super helpful and was able to help us lock down a beautiful sectional that we both loved. Will definitely go back when we need more pieces to add to our home.
- BBbkbanNov 14, 20251.0Worst experience ever! Delivery was to include hooking up our washer and dryer… never happened. They were also to take away our old machine, also didn’t happen. Those were the reasons we went with The Brick. Will never deal with them again. The delivery people were more concerned with leaving than doing the job they were hired to do. When we complained to the store manager he showed us a stack of complaints from other costumers! Wish I had read the reviews on here first.
- CRchester carlo reyesNov 12, 20251.0Customer service is bad. I was with my family looking for cooktop gas stove(2 burner) and bed for my son. While we're walking to appliances area(stove area) the old Indian guy suddenly talk with us, asking what are we looking for. I told him what we need. He then informed me they do not have the 2 burner cooktop gas stove. Then we walk to bed area to look for my son bed. This old customer service indian guy walk toward to us while we are looking for bed suddenly informed us that they do not have the stove that we area looking for, then after that, he keep saying "goodbye we do not have that what you looking for" couple of times. It was rude and not good as a customer service attitude!
- RRRavNov 10, 20251.0We moved into our first home during a snow storm and were expecting our appliances to be installed, before or day of opening, as this was coordinated through our builder. We didn’t receive our appliances for at least 2/2.5 weeks after we moved in. We weren’t able to keep food in the house or cook anything other than airfrying food and ordering takeout. This was extremely stressful and disorganized, the person in charge was Travis and he was not responsive or helpful at all. Will be avoiding the Brick from now on.
- JPJacob PetersNov 8, 20253.0Our experience with The Brick in Guelph was mixed. We came to the store with a pretty good sense of what we wanted to purchase. However our salesman took every opportunity to upsell us. He tried to keep us away from the less expensive mattresses saying they weren't high quality, although the one we ended up purchasing was on sale with a regular price equivalent to the most expensive mattresses that were allegedly so much better. We had to stand our ground and constantly say no to pricey mattress protectors, $500 in pillows and financing options. We did end up purchasing what we came there for, but it would have been easier to walk in, test a couple mattresses, talk to no one, leave the store and order the items online. Delivery went well, but they did deliver the wrong colour headboard for the bed and needed plenty of convincing to agree to fix this mistake. In the end they did deliver the proper headboard and made this right. The furniture quality has been good so far. Overall a mixed experience.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item; please refer to the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference, subject to some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, you can cancel your order by visiting any Brick location. Refunds are made to the original payment method; deposits on special order items are non-refundable.
How can I add an extended warranty to my product at The Brick?
You can add an extended warranty during purchase online or in-store, or within 30 days after delivery by visiting a store. Check the Warranties and Protection Plans page for full details.
What delivery services does The Brick offer?
The Brick offers Premium Delivery Service in most areas, with third-party couriers for others, and some products ship via Canada Post. Delivery is not available to the United States.
What are The Brick's store hours?
The Brick in Guelph is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours apply on some dates.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What services does The Brick provide besides selling furniture and appliances?
Services include delivery, product removal, recycling, warranties and protection plans, installation, assembly, service, and repair.
Are there any nearby stores or services around The Brick in Guelph?
Yes, nearby places include Fotocan (a charity organization), Wolseley Plumbing (hardware store), Westburne (electrical supply store), Synergenics (IT service and computer repair), among others. Customers can visit these for complementary needs such as plumbing or electronics repair when shopping at The Brick.
How can nearby stores like Wolseley Plumbing or Westburne assist customers visiting The Brick?
Customers shopping at The Brick for home appliances or furniture can use nearby Wolseley Plumbing for hardware needs and Westburne for electrical supplies, offering a convenient one-stop shopping experience for home improvement and furnishing.
Is there a nearby charity or community organization near The Brick?
Yes, Fotocan, a charity organization and community service non-profit, is located nearby. Customers interested can visit or support local community causes when visiting the area.