Brand Certified
The Brick
4.4(1489 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
392 Silvercreek Pkwy N, Guelph, ON
N1H 1E7, Canada
Certified by The Brick • Mar 01, 2026
(519) 837-1162
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.4
1,489 reviews
5 stars
1,137
4 stars
111
3 stars
55
2 stars
40
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Ghalib, Becky, and Manushi.
Delivery Issues
Several reviews highlighted problems with delivery, including delays, incorrect items, and lack of communication from delivery personnel.
Product Quality
Mixed feedback on product quality, with some customers expressing disappointment in items like mattresses and beds, while others were satisfied with their purchases.
Sales Experience
While some customers appreciated the sales staff's assistance, others reported aggressive upselling tactics and pressure during the purchasing process.
- ACAndre Vann-Dean Cheam6 days ago5.0Jitender singh and bhupinder Singh were prompt and courteous and respectful and helpful… surrounding Guelph Area…519
- KCKori CommandaFeb 26, 20265.0Fast and convenient! We found what we needed with a pleasant salesperson, and are happy with our experience!
- DMDiego MoralesFeb 21, 20265.0Went into the brick and had a really great experience. I got a couch and a new TV and a few other items. Raj, was die? Associate helping us out. He had great communication, explain everything in detail and made sure my wife and I understood everything. I highly would recommend visiting this brick location and dealing with Raj. Also, the manager was really helpful too and came and spoke to us as well. Overall very pleasant experience, very customer focused and very welcoming
- SASara AlbayrakFeb 13, 20261.0I’m very disappointed with mattress. The quality is extremely poor, and it started going bad after only two months of use. I expected it to last much longer, so this has been frustrating.
- MAMickie ArmstrongFeb 8, 20263.0Ordered a washing machine online and it was quick and easy. I got a follow-up call and the CSR was friendly and professional. I got a text and email to confirm and track delivery, which was well within the time frame indicated. Delivery crew efficient but broke off the lip of the hardwood floor at the top of the stairs and didn't say anything. It was easily fixed once we discovered it (about 5 minutes after they left) but the lack of honesty by the crew is not acceptable. I also had to ask if the one delivery person had something to put over his shoes when he was about to walk through my house with his snow boots on. Edit: Apparently the Brick doesn't read the entire review. Must be an AI response to 4 stars. Reducing to three.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item; please refer to the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference, subject to some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, you can cancel your order by visiting any Brick location. Refunds are made to the original payment method; deposits on special order items are non-refundable.
How can I add an extended warranty to my product at The Brick?
You can add an extended warranty during purchase online or in-store, or within 30 days after delivery by visiting a store. Check the Warranties and Protection Plans page for full details.
What delivery services does The Brick offer?
The Brick offers Premium Delivery Service in most areas, with third-party couriers for others, and some products ship via Canada Post. Delivery is not available to the United States.
What are The Brick's store hours?
The Brick in Guelph is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours apply on some dates.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What services does The Brick provide besides selling furniture and appliances?
Services include delivery, product removal, recycling, warranties and protection plans, installation, assembly, service, and repair.
Are there any nearby stores or services around The Brick in Guelph?
Yes, nearby places include Fotocan (a charity organization), Wolseley Plumbing (hardware store), Westburne (electrical supply store), Synergenics (IT service and computer repair), among others. Customers can visit these for complementary needs such as plumbing or electronics repair when shopping at The Brick.
How can nearby stores like Wolseley Plumbing or Westburne assist customers visiting The Brick?
Customers shopping at The Brick for home appliances or furniture can use nearby Wolseley Plumbing for hardware needs and Westburne for electrical supplies, offering a convenient one-stop shopping experience for home improvement and furnishing.
Is there a nearby charity or community organization near The Brick?
Yes, Fotocan, a charity organization and community service non-profit, is located nearby. Customers interested can visit or support local community causes when visiting the area.
Brand Certified Facts from The Brick
This information is certified by The Brick and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website