RONA+ Gloucester

Reviews

• AF

  Amin Fakih

  Nov 13, 2025
  1.0
  Rude behavior gor a price matching item
• CR

  Chris Rivet

  Nov 2, 2025
  5.0
  Usually fund what I need. If not I usually get asked by 4 different staff members for assistance. They offer a great friendly service of support and knowledge.
• RC

  Russell Chown

  Oct 19, 2025
  5.0
  Rona has everything I need. The staff are friendly and helpful. The prices are reasonable and I get a contractor discount. Highly recommended.
• SH

  Stan Hansen

  Oct 18, 2025
  5.0
  Great place to find parts to do repairs at home!
• NA

  Nicole Ariana

  Oct 15, 2025
  1.0
  Old man employee ruined my personal item that i bought into Rona to have measured! To recap the event about my complaint is as follows: October 3 around 12:20-1 pm I was in your store and approached at the end of the nut hex isle by your employee who is described as white, white hair, blue eyes, glasses, his build is of an older man -medium to large, around 5’7 to 5’9 height. I was holding my 1 high heel that had a silver nut hex at the base of the support of the heel and cannot use that silver piece anymore. I was making my way from plumbing and also holding about 5 gold nuts in the sealed plastic bags from that department. He asked for my attention twice because I did not want his help or ask for it. I told him I want to match a gold nuts hex to replace the silver one I had on it and I just need the same size but I rather use the gold plumbing style nuts. He sized the silver one to the wall display and found a gold one to match. He took my shoe. He put it on my shoe to fit, but next he went further and said “I’ll do you one” and without my notice or permission and with my shoe in his hand he went to the isle where pliers are sold and began to unnecessarily twist the nut onto my heel tighter. I explained to him I don’t want this style of nut I want the one I have from plumbing so I need a match of this hex that he plied on to match the nut from plumbing. He said ok I’ll take off this nut hex, but as a woman I know that the part of the heel that the nut was plied onto is sensitive. I told him to size it first before taking it off; I told him twice. He did not listen and when he went to take off the bottom using pliers again and I could not look at him do it, I am disappointed and knew it would go wrong. That’s when the bottom of the heel came off along with the nut hex stuck into it . He is still holding my shoe and won’t give it up to me. He then took my shoe back to the nut hex isle and began to tear some tread lining into the heel using the wall display in order to fit another hex but since he doesn’t wear high heels he doesn’t know that if he just left it alone I could have it fixed by a shoe cobbler which I do not want to pay out of pocket for because the shoe was intact when I came into the store. The new tread that he created does not fit the same diameter of the nut hex I came in with , it is much smaller, is shorter, narrower, and doesn’t match my other shoe(see receipt showing dimensions). Therefore the heel is different in height, stability, and durability from its pair(see photo). Please keep in mind the purpose of the nut hex is to prevent the part that was plied off from getting ruined and that I use support on the other shoe which makes it more uneven and I will not be giving up the support from anything I use on the good heel. A copy of the receipt shows the dimensions of how the heel tread went down in size. The last photo example is the amount of support I use for the shoe based on the untampered heel of the set showing overall difference. My phone number is 6********** and I want him to pay for the repair of my shoe. This review is a result of the management's team failing to respond to the direct email that was sent 8 days ago.

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