Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA Georgetown provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA Georgetown & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
165 reviews
5 stars
94
4 stars
33
3 stars
8
2 stars
7
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised staff for being helpful and knowledgeable, others reported rude behavior and poor assistance.
Store Experience
Customers appreciated the store's organization and cleanliness, but some noted limited product selection compared to larger stores.
Return Policy
Many customers expressed frustration with the return policy, particularly regarding the lack of flexibility and issues with online orders.
Staff Knowledge
Several reviews highlighted the staff's expertise and willingness to assist, although experiences varied significantly.
- NMNilesh MistryNov 27, 20251.0Went to do a return, had a picture of the entire receipt, but was told it can only be returned onto a gift card unless I have the paper receipt. We are in 2025, no option for email copy is given and when I take an extra step incase I lose my receipt or the receipt fades (cus receipts fade pretty easily), I am advised that rona does not keep ANY credit or debit card info by the manager (not true, last 4 digits of my card and card type type are on the receipt which means u keep the info or u wouldn't be able to return the funds). I am told only a paper copy will let me do the full return.... I will ensure I just shop at home depot, give that they make doing returns as easy as it can possibly be. Manager wouldn't even look ataking an exception, literally returning just 100$ worth of stuff, but I guess it's not worth the risk to keep your customers.
- AGAmir GhasemiNov 11, 20254.0it’s a convenient local stop for hardware, paint, and home repair supplies. Parking is easy — the lot is spacious and right in front of the entrance, so loading larger items isn’t a problem. Inside, the aisles are organized clearly, and it’s simple to find what you need without wandering too much. Staff have been helpful and knowledgeable when I’ve needed guidance on tools or materials, which makes quick trips easier. Prices are about what you’d expect for RONA — competitive on most basics and occasionally great when sales hit. It’s a nice balance between a full-size hardware store and a smaller, local feel.
- SLShii-Ann LockhurstAug 29, 20251.0Very let down by the customer service. I wanted to stay local so thought I’d visit the Georgetown location but what a mistake that was. We were asked if we needed help and when I said yes the gentleman became visibly irritated, I asked for the product I was looking for and mentioned my intended use for it and immediately was met with attitude as if I didn’t understand the product I was purchasing, despite the unrequested feedback he still neglected to tell me if they had the product, after some silence I asked again where I could find the product to which he told another associate to show me where to go. I’m open to friendly advice but this wasn’t friendly nor advice, simply telling a customer they are wrong with absolutely no helpful advice is ridiculous. I didn’t ask for an opinion and I was approached for help so I’m not sure why I received so much attitude. Needless to say we left the store and made our purchase at Home Depot instead. I guess I will continue to travel to Milton instead of shopping local.
- PPPAug 14, 20255.0Great team at this location. Dan the manager is always so knowledgeable! Gosia & Simona were so helpful with the purchase of my vanity.
- MCMblock ConstructionincAug 14, 20251.0Worst people , rude behaviour , on front desk just asked for help
Frequently Asked Questions About RONA Georgetown
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA store where you plan to rent.
What types of products can I find at RONA Georgetown?
You can find a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, power tools, furniture, and more.
What are the store hours for RONA Georgetown?
RONA Georgetown is open Monday to Friday from 6:00 AM to 7:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does RONA Georgetown offer delivery and pickup services?
Yes, RONA Georgetown offers in-store pickup, delivery, and no-contact delivery services.
Can I rent a truck or tools from RONA Georgetown?
Yes, RONA Georgetown offers truck and tool rentals. You can reserve a truck by contacting the store, and rental availability is on a first-come, first-served basis.
What payment options does RONA Georgetown accept?
RONA Georgetown accepts American Express, Visa, Mastercard, and cash for in-store payments.
How do I track or pick up my online order at RONA Georgetown?
After placing your order online with the 'Pick-up in store' option, you'll receive an email when your order is ready. Go to the store's designated pick-up zone with a photo ID and your confirmation email to collect it.
Are installation services available at RONA Georgetown?
Yes, many installation services such as appliance, flooring, cabinets, doors, and bathroom installations are available. You can find details and request services on their website's installation service section.
What nearby places can I visit for sports equipment or flooring needs?
Close to RONA Georgetown, you can visit Skates N Sticks for sporting goods and Habitat Flooring for carpets and tiling, convenient for combining your home improvement visit with other shopping needs.
How can nearby automotive services benefit me when visiting RONA Georgetown?
Nearby automotive services like Bristol Car and Truck Rentals, Quik Auto Repair, and Halton Hills Car Wash can be handy if you need vehicle maintenance or rental during your home improvement projects at RONA Georgetown.
Is there a nearby option for food if I plan to spend a long day at RONA Georgetown?
Yes, Yoyo Japanese Restaurant nearby offers a place to enjoy Japanese cuisine, which can be a pleasant stop before or after shopping at RONA Georgetown.