Access Storage - Emeryville (Self-Serve)

Reviews

• JN

  Janette Newman

  2 days ago
  5.0
  Diana was very. accommodating and flexible. All the staff were knowledgeable and helpful. I would recommend over and over again as it's easy and stress free.
• SY

  Sean Young

  Oct 22, 2025
  5.0
  Great and easy experience. Convenient payment and clean secure property. Had an issue talked to after hours agent and at 902am recieved a call from on site agent that starts at 9am to resolve. In seconds issue was resolved super happy with them
• DA

  Devil's Advocate

  Oct 6, 2025
  2.0
  Storage is storage, no surprise there. The expectations and what's expected, are generally the same whichever storage company you use. However; I found these guys to have an unethical policy, hidden deep in their multi-paged fine print agreement. Something you would never find unless you took a lot of time to read and stay interested to be able to not "fog-over" and lose concentration while reading, (similar to user and credit card agreements as an example). I was verbally told that there would be a credit applied to my account if you don't use the whole month, as they apply monthly deductions, therefore credit you for what you don't use in that month. So - I was not even 3 full days into a new month, notified them as per instruction, then only credited for 3 weeks. So they kept an extra 5 days of storage money that I did not use on their unit - That is to say that I was expecting 27 days credit but they only gave me back 23 days’ worth of credit approximately. I inquired, they told me to look at my agreement - “They credit by round UP in weekly increments, and that a review would be done first before they even decide on what you are going to get" – what! You would think that these important points would be more accurately mentioned to you on the day of signing up. Being under duress to read the whole user agreement, while being told that the unit you need may disappear at any time, I felt that I was told enough in honesty, to HAVE TO rent the unit immediately. In today's world of high inflation and EVERYONE struggling to make a living, I believe that it is highly unethical to keep money that you did not have spent on your services. We are all struggling to make ends meet, and something like this is unacceptable. Buyers beware - read the whole time consuming user agreement before you purchase.
• AT

  Anne Thibert

  Jul 3, 2025
  5.0
  Everything went well with them
• ES

  Erica Soulliere

  Jun 27, 2025
  5.0
  The staff were all very courteous, knowledgeable and prompt with responses. The unit that we were provided at the Emeryville location was very clean. Instructions were clear and we will definitely be using them again in the future!

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