Business Details
About
Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply StoreRONA
RONA La Coop Agricole d'Embrun Ltd has the best articles and products for your renovation, construction, and home decoration projects.
Location
RONA La Coop Agricole d'Embrun Ltd
755 Rue Notre-Dame Cp 189, Embrun, ON
K0A1W0, Canada
Hours
Reviews
4.0
147 reviews
5 stars
83
4 stars
28
3 stars
8
2 stars
11
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported terrible service and lack of product knowledge.
Product Availability
Customers noted inconsistent product availability, with some expressing frustration over items being out of stock despite prior confirmation.
Store Cleanliness
The store is generally described as clean and organized, contributing positively to the shopping experience.
Pricing Concerns
Several reviews mentioned high prices compared to competitors, leading to dissatisfaction among customers.
Staff Knowledge
While some staff members were recognized for their expertise, others were criticized for lacking product knowledge and training.
- ELEric Lapointe6 days ago5.0We bought a beautiful BBQ from RONA for the cottage and absolutely love it. We have purchased multiple items from this store, from construction materials to various hardware supplies.
- MSManju ShankarDec 4, 20255.0Great customer service. Staffs were friendly and gave me choices to pick from. Liked shopping here with my little one.
- JLJacqueline LemelinNov 16, 20253.0I went to the Rona in Embrun today and noticed that the signs were only in French. Last time I looked Embrun is part of Ontario. As an anglophone customer it would be nice to see bilingual signs in a store in Ontario.
- ABAmanda BallardNov 4, 20251.0Terrible service. One hand not talking to the other. Quoted a price, then go to order and am told a completely different price, original price not honoured. Came in-person multiple times only to be told to leave my name and number and someone will get back to me, to then be told on follow up call that I need to come in-person to order. Come in to order, told unable to help, leave name and number again. Are you kidding me?? Worst service ever. Manager useless.
- PRPotter RenovationsNov 4, 20255.0Good people work for you here.
Frequently Asked Questions About RONA La Coop Agricole d'Embrun Ltd
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA La Coop Agricole d'Embrun Ltd's return policy?
You can return most products within 90 days of purchase in original condition with receipt, excluding appliances. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA online order?
Check your order status online by entering your order number and email or logging into your Rona account. Email updates are sent on status changes. Details at https://www.rona.ca/en/track-order
Does RONA offer delivery for online purchases?
Yes, parcel delivery is free for orders $49 and up. Truck delivery is available for large items at most stores for $79. Contact your local store or visit https://www.rona.ca/en/online-purchases for specifics.
What are the store hours for RONA La Coop Agricole d'Embrun Ltd?
Open Monday to Friday from 7:00 AM to 6:00 PM, Saturday 8:30 AM to 5:00 PM, and Sunday 10:00 AM to 4:00 PM.
Can someone else pick up my RONA order for me?
Yes, you can designate a third party aged 16 or older. They must present a copy of the confirmation email and government-issued photo ID at pick-up.
What services does RONA La Coop Agricole d'Embrun Ltd provide besides selling products?
Many stores offer installation services. Check https://www.rona.ca/en/install-services for details and participating locations.
What nearby places can I visit around RONA La Coop Agricole d'Embrun Ltd?
Nearby you can visit Denise & Sylvain Garden Centre for plants and delicatessen items, or enjoy a meal at Boston Pizza and Bento Sushi, both within close proximity.
Is there a supermarket near RONA where I can shop for groceries?
Yes, Co-Op Your Independent Grocer Embrun is nearby and offers a full range of groceries for your convenience.
Can I get automotive services near RONA Embrun?
Yes, Embrun Autotech and EMBRUN AUTO TECH EXPRESS LUBE are nearby shops that provide brake service and repair.
How can visiting nearby places enhance my trip to RONA?
You can conveniently combine your visit by shopping for gardening items at Denise & Sylvain Garden Centre or grabbing a meal at Boston Pizza before or after shopping at RONA.