RONA+ East Gwillimbury

Reviews

• TI

  Tony Infantino

  Apr 24, 2026
  5.0
  Love this store , the staff are knowledgeable and eager to help , what’s amazing is the pro desk staff Michael actually called back and Doug I can’t say enough always willing to help and super knowledgeable I won’t go anywhere else it’s refreshing to see customer service of this calibre is so good in this day and age
• JM

  Jimmy Morrison

  Apr 14, 2026
  1.0
  Had an unprofessional experience with the store manager. Retail stores need to raise their hiring standards for managers. I will never shop at a Rona again for the rest of my life.
• DO

  D O'Brien

  Mar 31, 2026
  1.0
  Went shopping at this location. I required electrical devices and hardware. When enquiring about both departments the associate did his best to accommodate. I realized the associate was a co-op student, not paid looking after two departments. My visit was a complete waste of time, not the the co op 's problem more management attempting to save wages by putting responsibility onto a co-op student. I will never shop at Rona in the future, I wouldn't by surprised if Rona files for bankruptcy in the near future. Further to your reply. You are management, this store is a complete disaster! We have visited before and there were no associates available!
• CK

  C K

  Mar 29, 2026
  2.0
  Googled our closest store (east gwillimbury) and clicked on the website. We are searching for big appliances as we are just bought our first home in the area and just wanted to browse and compare brands at our own leisure. As I clicked on the first fridge, I was given this message (picture included). I can't click on any product, it keeps giving me the same error message. I haven't done anything suspicious on my phone or while browsing this site. As a first time, trying to be buyer at Rona.. this experience has left me with concern and doubts, wondering if issues are common with this company and has discouraged me from wanting to put my time into buying from here. Just thought I'd share how discouraging my new experience with this company has started and why my local local won't be receiving my business.
• LK

  Laurie Knapp

  Mar 28, 2026
  1.0
  I have only been to Rona twice, and both visits were incredibly frustrating and a complete waste of time. The first time, there was absolutely no one available to help. We spent at least an hour trying to make a decision on what to buy because we had questions and could not find a single employee anywhere in the area. For a store that sells renovation products, that is unacceptable. Customers often need guidance before making purchases, and there was none. The second visit was no better. We went to the tile section and once again there was nobody around to answer questions. We then moved to the bathroom section and finally found someone, only to be told the employee responsible for that area was on lunch. I asked if another employee could help bring an item down from the shelf and open the box so we could actually see what was inside. There was none on display. We waited 20 minutes, and no one came. When I finally went to find the employee again, I was told she had informed other employees, but they were busy. That is not customer service. If no one is available, communicate that instead of leaving customers standing around waiting and wondering if they’ve been forgotten. In the end, I had to ask her to scan the product and pull it up on the computer because my phone does not load properly in the store. I essentially had to create my own customer service experience just to get basic information. What makes it even worse is that there seem to be more Roger’s employees walking around in the store than Rona employees. Meanwhile, in Rona, you can barely find anyone when you actually need help. That says a lot. At this point, it seems Rona is more focused on having products on shelves than having staff available to help customers actually buy them. If customers are expected to figure everything out on their own, wait endlessly, and chase down employees for the bare minimum, there is no reason to shop here instead of going somewhere else. After two disappointing visits, I can confidently say the customer service at this location is poor, understaffed, and badly managed. I will be taking my business elsewhere.

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