Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ East Gwillimbury provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ East Gwillimbury & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
1,805 reviews
5 stars
801
4 stars
472
3 stars
142
2 stars
90
1 star
300
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Frequent complaints about items being out of stock or not matching online inventory, leading to customer frustration.
Store Cleanliness
Numerous customers reported unsanitary conditions in the store, including dirty bathrooms and general disarray.
Staff Knowledge
While some staff members were noted for their expertise and assistance, others were described as clueless or unhelpful.
Delivery Issues
Significant dissatisfaction with delivery services, including wrong items delivered and poor communication regarding orders.
- VVVadim5 days ago2.0★☆☆☆☆ RONA+ – Disappointing selection and zero info on Black Friday deals Went to my local RONA+ store in the lead-up to Black Friday, hoping for some solid deals on tools and home reno stuff. Big mistake. The selection is shockingly weak – shelves half-empty in key sections like power tools, paint, and lumber. If you’re looking for basics, fine, but anything specific? Good luck; they had maybe 2-3 options where I’d expect 10+. Even worse: absolutely no communication about discounts or promotions. No signage, no flyers at the entrance, staff had no clue what was on sale (one guy just shrugged and said “check the app maybe?”). In the week before Black Friday? Come on, that’s amateur hour. Felt like walking into a ghost town of a store that forgot it’s the biggest shopping weekend of the year. I’ll stick to Home Depot or online from now on. RONA+, step up your game or lose more customers like me. Avoid unless you’re desperate.
- TMTeresa MendesNov 16, 20255.0This is only my PRELIMINARY evaluation and review of the major bathroom project (replace surround walls and bath tub + toilet) that Rona just completed (11/14/25) in my home (all materials purchased from Rona with Rona contractor installation work). A bit more time (hopefully still within warranty period) is needed to realize the quality of both the materials used and the installation work done before I can do a full evaluation. My initial contact with Rona (Pro Desk) to discuss the project and obtain a quote took awhile and was a bit frustrating. It seemed the staff at the Pro Desk at the time, although eager to help, was new, and unfamiliar with the process and who to direct me to. But once I was finally connected with the Installation sales specialist (Marzy) it was a fairly smooth experience. She was very attentive, patient, helpful and focused on my needs. I have to underscore her dedication and excellent customer-service orientation, assisted by John, another Rona specialist, in dealing with our specific needs, budget and timeline. The Rona appointed professional installer, Vesso, did an impressive job completing the project in 3 days. See photos of completed work. So far we're extremely pleased dealing with Rona on this project. Will update at a much later date to report how well Rona warranty holds.
- MMMJ MathieuNov 12, 20254.0I was able to find some Canadian made snow shovels which was my goal. RONA please continue to offer Canadian made products to support our own industries and workers!
- DRD RNov 2, 20251.0Went here for some trim, more expensive than home depot. Got to the check out and the trim I had didn’t have a skew. The lady at the check out made me walk all the way across the entire store to get a skew. Less than impressed. No one here seems to care after the switched from Lowes. Will not be back.
- BMbarbara moralesOct 31, 20253.0Hello, my name is Barbara Morales, and I'd like to highlight two Rona employees in East Gwillimbury for their attention and dedication throughout the entire process of ordering my new kitchen. Although I want to be completely honest, things didn't go as planned. After I made my full payment for my new kitchen, I received a call informing me that they didn't have some of the pieces in stock and that I would have to look for them at another Rona store. It was a huge disappointment because you expect to receive excellent service from beginning to end. However, I was fortunate enough to meet Marisol, a manager with strong principles, extensive knowledge, and a very respectful demeanor. Her customer service and dedication are more than 100%, and the way she acts and makes decisions is incredible. Marisol truly deserves her position, and I believe that with her expertise, she should be given an opportunity to grow within the company. I would also like to mention Marzi, another manager who is knowledgeable and very professional in her work. She took part in my situation and perfectly understood my concern. Thank you, Marisol and Marzi, for being there for me. I hope that if any manager sees this comment, they will go directly to Marisol so she can better explain my situation and prevent it from happening again with another client.I hope someone see it and recognize those 2 amazing managers. Thank you again Marisol and Marzi , If I go again to shop there is because of you guys.
Frequently Asked Questions About RONA+ East Gwillimbury
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What products can I find at RONA+ East Gwillimbury?
RONA+ East Gwillimbury offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and outdoor accessories.
What are the store hours for RONA+ East Gwillimbury?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ East Gwillimbury offer delivery and pickup services?
Yes, RONA+ East Gwillimbury offers in-store pickup, delivery, and no-contact delivery services.
Can I rent a truck or van at RONA+ East Gwillimbury?
Yes, truck and van rentals are available at this location. You can reserve a vehicle by contacting the store directly.
What is the return policy at RONA+ East Gwillimbury?
Products other than appliances can be returned within 90 days of purchase in original condition with receipt for refund, exchange, or store credit. For full details, visit the RONA website.
How can I find out if my online order is ready for pickup?
After choosing 'Pick-up in store' at checkout, you will receive a confirmation email when your order is ready. You can select a pickup time and will need to provide photo ID and the confirmation email when picking up.
Are there installation services available at RONA+ East Gwillimbury?
Yes, installation services are offered for appliances, flooring, cabinets, windows, doors, bathrooms, and more. Visit the installation services section on their website for details.
How do nearby places like Longo's and Bento Sushi enhance my visit to RONA+ East Gwillimbury?
While shopping at RONA+ East Gwillimbury, you can conveniently visit nearby places like Longo's supermarket for groceries or Bento Sushi for a meal, making your trip more efficient and enjoyable.
Can I visit the Garden Centre or Kitchen Design sections at RONA+ East Gwillimbury?
Yes, the Garden Centre and Kitchen Design sections are nearby RONA+ East Gwillimbury, offering you options to explore outdoor plants or kitchen remodeling ideas during your visit.
Is there a Pro Desk at RONA+ East Gwillimbury for professional contractors?
Yes, the Pro Desk at RONA+ East Gwillimbury supports building supply needs and offers services tailored for professional contractors.