SiteOne Landscape Supply is the largest and only national wholesale distributor of landscape supplies in the United States and has a growing presence in Canada. Our customers are primarily residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces. Through our network of over 650 branches across 48 states and five provinces, we offer a comprehensive selection of over 90,000 products.
Frequently Asked Questions About SiteOne Landscape Supply
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How do I create an online account with SiteOne Landscape Supply?
Complete the Request an Account form on the top right corner of the screen using your SiteOne customer number. If you're not a customer yet, call 1-800-748-3663 to become one.
Are all SiteOne Landscape Supply products available online?
Most products are available online. If you can't find an item, add a note during checkout or contact your local branch for assistance.
What is the process for placing an online order?
Log in, confirm your selected branch, add products to your cart, then proceed to checkout. You can select pickup or delivery options.
How can I check the status of my order?
You can view order status on the Open Orders and Order History pages in your Account Dashboard, which includes all orders. Contact your local branch for details on pending orders.
Does SiteOne Landscape Supply offer local delivery?
Yes, local delivery is available on most orders within 60 miles of the branch, with a possible delivery charge.
What are the pickup requirements at SiteOne Landscape Supply?
Bring a government-issued photo ID and your order number or the Order Ready notification email when picking up your order.
How long will my order be held for pickup?
Orders remain available for pickup for up to seven days after you receive the Order Ready email. Unclaimed orders may be canceled.
What are SiteOne Landscape Supply's operating hours?
The branch is open Monday to Friday from 7:30 AM to 4:00 PM and closed on Saturdays and Sundays.
What nearby places could customers visit before or after shopping at SiteOne Landscape Supply?
Nearby places include Saunafin for sporting goods and wholesale store items, Maple Leaf Smoke House for barbecue dining, and the Thornhill Baseball Club for community sports activities, offering options for relaxation or engagement around your visit.
How can nearby businesses like S & A Industrial Maintenance Inc and EDT CAD CAM Technologies support customers of SiteOne Landscape Supply?
S & A Industrial Maintenance Inc and EDT CAD CAM Technologies offer industrial equipment and engineering services that may complement landscaping or commercial projects sourced through SiteOne Landscape Supply, providing additional technical and maintenance support locally.