About
Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply StoreRONA
RONA Cobourg Building Supplies has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.2
46 reviews
5 stars
20
4 stars
6
3 stars
1
2 stars
2
1 star
17
- CDC DubsDec 20, 20251.0My builder used this seller for building produce. Essentially I’d say that half qualified me as a customer. But I’m not here to complain about building supplies. That’s not how I was a direct customer. Sure my builder spent $200,000+ at this location but I’d say I’m only your 100% customer for the $70,000 kitchen portion as I was responsible for measurements and selections and what not. This is where my experience as a customer at Cobourg Rona truly begins. Now I have to be 100% honest here. The way my wife and I were treated over and over again by an extremely unorganized Joanne was mind boggling. I’m not the type to say this but it’s like she forgot where her pay originates! I can confidently say that had my builder not been so in love with the product we would have walked. WE BOUGHT IN SPITE OF JOANNE, not because of. What was really appalling besides her rude behaviour and constantly treating us like an inconvenience when we asked occasional questions was how annoyed she was with us. On top of her annoyed behaviour it was annoying to get push back constantly on minor details. We came to the quote with the exact setup we wanted. Easiest quote ever. Customer currently owns this exact kitchen. Please build it. Nope. Not with Joanne. Take your custom kitchen somewhere they LISTEN! Let’s fast forward a couple years. Today I had the wonderful experience of enduring Joel the manager (as he told me four times before finally relinquishing his NAME). I was lucky enough to get IMMEDIATE SERVICE as I was the only customer in the store. So it was amazing to get this level of service. Of course, as in most retail establishments, I only had to stand at the customer service yelling hello twice to have anybody come sauntering out from the back stinkin of attitude. As him to check on a past order n guy starts huffing n puffing. Oh I’m sorry to have interrupted nap time in the back and my screams for service disrupted you. God forbid I ask you to look up a past order or do anything that looks like customer service. Sorry you didn’t like being called out when I reminded you that I didn’t wanna “disrupt you as you’re overwhelmingly busy”. How is big orange eating your lunch? Hmmmmmmm wonder if big shot Joel the manager could tell us that? I put up with a lot from this store and now it’s time to reach out to the owner so he knows how people are treated in his establishment and I’ll be reaching out to corporate and the district GM.
- JAJenn AndrusOct 6, 20254.0Kitchen designer was upbeat and welcoming. Made time for my husband and I after hours. Was a very positive first meeting.
- TDT DillonJun 23, 20225.0The best customer service. Products in stock. Delivery available. Custom orders.
- DWDon WannamakerJul 3, 20215.0Great people there. Very helpful. Even with a jerk like myself who came in with only 15 minutes left til closing time on a Saturday.
- SGSharon GreerAug 10, 20205.0Very knowledgeable
Frequently Asked Questions About RONA Cobourg Building Supplies
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Cobourg Building Supplies' return policy?
If you are not 100% satisfied with your product (other than appliances), you can return it within 90 days in its original condition and packaging with your receipt for a refund, exchange, or store credit. For exceptions and full details, visit https://www.rona.ca/en/returns-and-refunds.
How can I check the status of my RONA order?
You can check your order status online by entering your order number and email, or by logging in to your RONA account. Email updates will inform you of any status changes. More info at https://www.rona.ca/en/track-order.
What are the store hours for RONA Cobourg Building Supplies?
The store is open Monday to Friday from 7:30 AM to 5:30 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 4:00 PM.
Does RONA Cobourg offer delivery services?
Yes, RONA Cobourg offers delivery services. Parcel delivery is free for orders over $49. Larger items like appliances may have a delivery fee of $79. Delivery availability and prices may vary by location. Visit https://www.rona.ca/en/online-purchases or contact the store for details.
Can I designate someone else to pick up my RONA order?
Yes, you can authorize a third party aged 16 or older to pick up your order. The person must present a copy of the confirmation email and government-issued photo ID at pick-up.
What payment methods are accepted at RONA Cobourg Building Supplies?
RONA accepts Visa, MasterCard, RONA credit cards, cheques, and PayPal for online purchases. Cash payments can be made in-store only.
Are there installation services available at RONA Cobourg?
Yes, many RONA stores, including Cobourg, offer installation services. Visit https://www.rona.ca/en/install-services to learn more and find participating stores.
How can a customer use nearby public amenities when visiting RONA Cobourg?
Customers visiting RONA Cobourg can conveniently refuel their vehicles at nearby gas stations like Esso, Shell, Circle K, or Ultramar. After shopping, they might enjoy a meal at nearby restaurants such as Pizza Salvatoré or Burger King Canada.
What nearby automotive services are available around RONA Cobourg?
Near RONA Cobourg, customers can find automotive services like Cobourg Kia for vehicle purchases, MINUTE MUFFLER BRAKE & AUTO SERVICE for repairs, and Minute Muffler Brake & Auto Service for tire and brake needs.
Are there other home improvement or supply stores near RONA Cobourg?
Yes, nearby you can find the Pro Desk at RONA for building supplies and Nedco for electrical supplies. This provides customers additional options for their renovation and construction needs.