About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
570 reviews
5 stars
450
4 stars
51
3 stars
14
2 stars6
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, particularly mentioning individuals like Jordan and Joel.
Delivery Experience
Customers consistently reported positive experiences with delivery, highlighting the professionalism and efficiency of the delivery staff.
Sales Process
Several reviews noted a lack of pressure during the sales process, with customers appreciating the knowledgeable and patient sales representatives.
Product Quality
While many customers were satisfied with their purchases, there were some complaints about defective items and issues with returns.
Communication
Customers appreciated the clear communication regarding delivery tracking and order updates, although some expressed frustration with discrepancies in pricing and policies.
- BBBarbara BrownNov 16, 20255.0The delivery from the Brick went smoothly. The guys that delivered were efficient, friendly and did a great job. I love the app where you can track where the delivery van is and how close they are to your destination.
- MJMary JacobsNov 12, 20255.0Bought a new couch, salesperson was amazing and delivery was just as impressive.
- KCKimberley CutlerNov 5, 20255.0Great customer service, very helpful. The delivery was easy peasy too. Thank you
- TBTerry BrilOct 31, 20255.0I love the fact that you know exactly when they're going to arrive. They were friendly efficient and did a great job, thank you so much love my new dryer
- MBMarie Hartwick (Marie Bender)Oct 29, 20255.0Amazing customer service! The team truly knows their products and took the time to make sure I was choosing the perfect pieces for my space and needs. They were extremely helpful and patient throughout the entire process, answering all my questions and offering great advice. I couldn’t have asked for a better experience — I can’t wait for my new items to be delivered!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item; please check the Satisfaction Guarantee page on our website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of pickup or delivery, we'll refund the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick?
You may cancel your order any time before product delivery or pickup by visiting any Brick location. Refunds are made to the original payment method.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase in store or online, or within 30 days after receiving your product by visiting a Brick store.
What delivery options does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services. Premium Delivery is available in most areas with third-party couriers used where necessary.
What are The Brick's store hours?
Open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary, such as November 11th when open 10:00 to 21:00.
Which payment methods does The Brick accept?
The Brick accepts American Express, Visa, Mastercard, cash, and offers financing options.
What types of products can I find at The Brick?
The Brick offers a wide range of furniture, mattresses, appliances, electronics, and home goods including sofas, beds, dining sets, TVs, refrigerators, washers, and dryers.
What nearby accommodation options are close to The Brick in Chatham?
Colonial Motel and Chatham Motel are nearby options for accommodation if you're visiting The Brick from out of town.
Are there dining options near The Brick store?
Yes, nearby restaurants include C.P. Burger for fast food, Rossinis Restaurant for Italian cuisine, and Thai Kitchen & Bar for Asian and Thai dining.
What other services or stores are located near The Brick for additional convenience?
Nearby places include gas stations like Mobil and Esso, truck rental services like U-Haul Neighborhood Dealer, and automotive repair at Michener Autobody.