Brand Certified
The Brick
4.5(617 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
721 Grand Ave W, Chatham, ON
N7L1C5, Canada
Certified by The Brick • Mar 01, 2026
(519) 351-7881
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.5
617 reviews
5 stars
488
4 stars
55
3 stars
15
2 stars7
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly mentioning individuals like Jordan, Joel, and Saman.
Delivery Experience
The delivery process received positive feedback for being efficient, timely, and courteous, with many customers appreciating the tracking system.
Product Quality Issues
Several reviews highlighted problems with product quality, including broken items and issues with warranties, leading to dissatisfaction.
Mixed Sales Experiences
While some customers had great experiences with sales staff, others reported unprofessional behavior from certain employees, impacting their overall experience.
- NSNancy “Greene Nana” Sensabaugh6 days ago5.0Everything was delivered in perfect condition. We were asked before delivery to make sure the driveway and sidewalks were clear of snow and ice. Understandable, but then they parked on the street and walked across the lawn.
- TGTerry-Lee GregoryFeb 19, 20265.0We purchased the Raven dining set. It is absolutely beautiful, well built and easy to assemble. The customer service at The Brick in Chatham was great.
- CCCrystalFeb 12, 20264.0The delivery and setup went good. Unfortunately one of the boxes for the platform I had purchased did not come with the hardware to assemble that platform. I had to go the hardware store to purchase the missing screws and finish assembling the platform ( which I had paid to get done) The staff and the delivery techs were great though.
- AGAnne GibsonFeb 5, 20265.0I went into the Brick to purchase a washing machine. Josh was so instrumental in helping us find exactly what we were looking for . He set up the delivery date and we got the extended warranty. He explained everything thoroughly and we were thankful for his expertise salesmanship. Jen was also helpful with some code numbers too. Thanks to Josh and Jen you're absolutely amazing. Clyde and Anne Gibson
- MSMike SiroisJan 31, 20265.0We had such a great experience at The Brick, Chatham thanks to Saman. She was kind, sweet, and genuinely helpful- offering suggestion and guidance when we needed it, but never pushy. She felt more like a comfort stylist than a salesperson. We actually went to a few different stores and ended up coming back specifially for her and the mattress. She took great care of us, helped us find exactly what we wanted, and even made sure we got extra deals and bonuses thrown in. We can't wait to sleep in our new bed- highly recommend asking for Saman.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item; please check the Satisfaction Guarantee page on our website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of pickup or delivery, we'll refund the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick?
You may cancel your order any time before product delivery or pickup by visiting any Brick location. Refunds are made to the original payment method.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase in store or online, or within 30 days after receiving your product by visiting a Brick store.
What delivery options does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services. Premium Delivery is available in most areas with third-party couriers used where necessary.
What are The Brick's store hours?
Open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary, such as November 11th when open 10:00 to 21:00.
Which payment methods does The Brick accept?
The Brick accepts American Express, Visa, Mastercard, cash, and offers financing options.
What types of products can I find at The Brick?
The Brick offers a wide range of furniture, mattresses, appliances, electronics, and home goods including sofas, beds, dining sets, TVs, refrigerators, washers, and dryers.
What nearby accommodation options are close to The Brick in Chatham?
Colonial Motel and Chatham Motel are nearby options for accommodation if you're visiting The Brick from out of town.
Are there dining options near The Brick store?
Yes, nearby restaurants include C.P. Burger for fast food, Rossinis Restaurant for Italian cuisine, and Thai Kitchen & Bar for Asian and Thai dining.
What other services or stores are located near The Brick for additional convenience?
Nearby places include gas stations like Mobil and Esso, truck rental services like U-Haul Neighborhood Dealer, and automotive repair at Michener Autobody.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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