Business Details
About
Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
538 reviews
5 stars
474
4 stars
42
3 stars3
2 stars1
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the knowledgeable and friendly sales staff, highlighting their helpfulness and lack of pressure during the purchasing process.
Delivery Experience
While many reviews commended the efficiency and professionalism of the delivery teams, there were notable complaints about communication issues and delays in delivery windows.
Product Quality
Overall, customers expressed satisfaction with the quality of the products purchased, particularly mattresses and furniture.
Communication
Several customers noted issues with communication regarding delivery times and order confirmations, suggesting room for improvement in this area.
- OOOyifien Francis Ozaka2 days ago5.0The delivery guys were very helpful and professional. Thank you.
- KLKim LokerJan 3, 20265.0The delivery service was very professional. I would purchase again from the brick mattress store.
- JBJean BlainDec 24, 20255.0Needed 3 or 4 different items, in a short time we had what was needed and made del.arrangemment.Very good service, see why for high rating.
- VBVictor BerrymanDec 15, 20251.0The experience with the stores manager was really top notch. He understood my needs and was able to find the right mattress/ box spring combination for me. He was very knowledgeable. The delivery service in Hamilton, however, left a lot to be desired. More specifically, a mattress was to be desired. Day of delivery I asked for the afternoon and was told this was impossible. They offered a revised delivery date, saying “any day you want” so I asked for Monday at which point they backpedaled and said Monday was unavailable but Tuesday was possible. I asked for Tuesday and the delivery team agreed. When I called on Monday to confirm, I was told that Tuesday was impossible and I would have to wait until Wednesday. This delivery team left me sleeping on the floor, dared to give inaccurate information about delivery times, and made promises they couldn’t keep. This experience has been massively disappointing. The delivery team do a disservice to the sales personnel and the customers through their ineptitude.
- WCWilliam CDec 5, 20251.0I ordered a chair it as a christmas gift for my wife. Told the sales rep. that it is a christmas gift thats why im whispering on the phone and all contact moving forward is supposed to be done via email. Just to be safe a delivery date was made that day on the phone. About a week later someone from The Brick calls my phone and asks my wife when she wants the chair delivered. Im very agitated and disappointed. I was already contemplating purchasing from amazon but thought I would be getting quality with The Brick. Clearly the quality isnt with communication, or listening to the customer. Hopefully the product is at least good enough that ruining a christmas gift is worth it. Super disappointed
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Mattress Store's return policy?
Return policies vary by item. Visit the Satisfaction Guarantee page on our website for complete details.
Does The Brick Mattress Store offer a price guarantee?
Yes, if you find the same product at a lower advertised price within 30 days of purchase, we will refund the difference. Some conditions apply. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick Mattress Store?
Orders can be canceled anytime before delivery or pickup at any Brick location. Refunds are issued to the original payment method. Special order deposits are non-refundable.
How can I add an extended warranty to my product purchase?
You can add an extended warranty during online checkout or in-store. Post-purchase, visit a store within 30 days to add coverage. Consult our Warranties and Protection Plans page for full details.
What are the opening hours of The Brick Mattress Store in Cambridge?
Monday to Friday: 10:00 AM - 9:00 PM; Saturday: 10:00 AM - 6:00 PM; Sunday: 11:00 AM - 5:00 PM. Holiday hours may vary; check before visiting.
Does The Brick Mattress Store offer delivery and pickup options?
Yes, we offer curbside pickup, delivery, and no-contact delivery services for your convenience.
What payment methods are accepted at The Brick Mattress Store?
We accept American Express, MasterCard, Visa, cash, and offer financing options.
How can nearby transit and businesses assist visitors to The Brick Mattress Store?
Nearby places like Starbucks and Barburrito offer dining options before or after your visit. Local services like Dawson Dental Centre can be combined into your trip for convenience.
Are there automotive services near The Brick Mattress Store for customers' convenience?
Yes, Beverly Tire and Auto and Mister Transmission are nearby, so you can easily manage vehicle needs while shopping.
Can customers browse other retail or specialty stores near The Brick Mattress Store?
Certainly! Nearby stores include The Lighting Shoppe for lighting and home improvement needs, and Canada Computers for electronics and IT services.