Brand Certified
The Brick
4.6(3525 reviews)
Certified by The Brick • Apr 05, 2026
Business Details
990 Fraser Drive, Burlington, ON
L7L5P5, Canada
Certified by The Brick • Apr 05, 2026
(905) 333-5533
Certified by The Brick • Apr 05, 2026
http://www.thebrick.com
Certified by The Brick • Apr 05, 2026
About
Certified by The Brick • Apr 05, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Apr 05, 2026
Hours
Certified by The Brick • Apr 05, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
4/6/202610:00 AM - 9:00 PM
Reviews
4.6
3,525 reviews
5 stars
2,939
4 stars
210
3 stars
89
2 stars37
1 star
250
- BDBrad Duffin1 day ago5.0The delivery experience of my new refrigerator was fantastic! The two gentlemen that came were very pleasant and helpful, ensuring no damage and were very careful with the product. They also removed and disposed of all of the packaging for me. I am very pleased, thanks again!
- AQAnna Qazalbash3 days ago5.0Extremely satisfied with their service, we’ve bought furniture from so many other stores and by far this was the best experience, I would especially like to appreciate the delivery personnel. They were extremely helpful, kind and respectful. 5 stars for the delivery and handling.
- ILIan LaddApr 1, 20265.0Bought some bedroom furniture. Our sales associate, Dante, made our experience perfect. He helped us find what we needed, without any pressure - measuring, checking inventory, checking for sale prices, all along the way. Lastly, all came in under budget, and was delivered on-time, for a reasonable price.
- AAAngeloMar 21, 20264.0I hate shopping for furniture. So when we walk in to the store we were immediately greeted and sales man. I was glad he kept his distance while we shop. (Yes I know it’s all commission). We were there for my son bed. So don’t expect quality. We were there for a basic platform bed. We also there for mattress which had the major brands. We left and went to competition which didn’t find what we needed and returned to purchase the platform and mattress at the Brick. The gentleman was very nice. The delivery arrangements should be more automated. A lady called me then made basic arrangements on the day but not time. Then I received an email advising me to reply back ‘acknowledge’ (which I did). The day before the delivery I called back The Brick (Burlington) and said shouldn’t I be getting an email to book my time? I believe they dropped the ball and forgot to email me back. She replied back saying it will be 2:30-5 (lucky I was available) The delivery people was nice and smooth. Overall 4 of 5. (Delivery appointments should be automated)
- BSBATH AND SUDSMar 18, 20261.0My husband and I were moving so needed quite a bit of furniture. We went to the Brick to buy it there since I have purchased from the brick before. The sales representative was very helpful, was willing to work within our restraints. We ended up purchasing a dining room table and chairs, a couch, full bedroom set, washer and dryer and an electric gas fireplace, another gas fireplace with an entertainment unit. We purchased over $15,000 worth of stuff there. I confirmed our delivery address and date with them. On delivery day, the brick called to verify the address and they had the "moving out" address so I had to tell them that was the incorrect one even though they had the correct address on file. When the items arrived, the fireplace was shattered, the bottom portion of the bed was cracked. The delivery guys were not willing to take the couch upstairs and continued to leave it in the garage. My husband said that he grew up in the exact same layout of house that it will fit just fine. They were very rude and just "dumped" the items in the rooms. They expected my husband - who had recent heart surgery - to move the items. This was definitely not happening ! I reached out to customer service about the 2 issues and explained to them the delivery situation (never received a response). I reached out to customer service regarding another issue and they did not respond back. We had to go to the store multiple times to get answers and they were not helpful. They were not willing to work with us to rectify the problem. We were told that it wasn't their issue to contact the dealer themselves. Their customer service is horrible, they are not helpful, they are not organized, they are very unprofessional. DO NOT buy from the brick, from our experience, they only want money and don't care about their customers. We will NEVER BUY FROM THE BRICK AGAIN !!!!!!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price after purchasing?
Yes, The Brick offers a price guarantee within 30 days of purchase if you find the same brand and model at a lower price from The Brick or a competitor, subject to certain conditions.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special order items.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Burlington?
The Brick in Burlington is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may differ.
What services does The Brick offer besides product sales?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Does The Brick provide curbside pickup and no-contact delivery?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
What nearby businesses could I visit around The Brick in Burlington?
Near The Brick, you'll find UW Burlington, Phenom High Performance Medicine Clinic, Arctic Spas Burlington, Cosmaroma Home Renovation Supplies, and several professional and business services.
How can nearby places like UW Burlington or Arctic Spas Burlington benefit my visit to The Brick?
If you're visiting The Brick, you might combine your trip with stops at nearby UW Burlington for business or educational needs, or Arctic Spas Burlington for home relaxation products. This proximity makes errands or shopping trips more efficient and enjoyable.
Brand Certified Facts from The Brick
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Certified April 05, 2026Yext Knowledge Graph
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