Brand Certified
The Brick
4.6(3471 reviews)
Certified by The Brick • Feb 22, 2026
Business Details
990 Fraser Drive, Burlington, ON
L7L5P5, Canada
Certified by The Brick • Feb 22, 2026
(905) 333-5533
Certified by The Brick • Feb 22, 2026
http://www.thebrick.com
Certified by The Brick • Feb 22, 2026
About
Certified by The Brick • Feb 22, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Feb 22, 2026
Hours
Certified by The Brick • Feb 22, 2026
Reviews
4.6
3,471 reviews
5 stars
2,889
4 stars
206
3 stars
89
2 stars37
1 star
250
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff and delivery teams, with specific mentions of individuals like Eva and Vinny.
Delivery Issues
Several reviews highlighted significant delays and issues with delivery, including damaged items and poor communication regarding delivery timelines.
Product Quality
There were mixed reviews regarding product quality, with some customers expressing dissatisfaction with the durability of items purchased and issues with warranty claims.
Positive Experiences
Despite some negative feedback, many customers reported positive shopping experiences, particularly regarding the variety of products and competitive pricing.
- RSRicha Singh5 days ago1.0Worst place to buy furniture from. We bought a sectional in December 2025. First they said it will be delivered in 3 days the day we bought it. Then after 3 days when we called they said it will be delivered end of Jan 2026. There was no communication send from their end about the change of delivery. When the sectional arrived in Jan it had two chairs which were defected. We complained about it, after the inspection they said it will be replaced and the replacement will be done in March because currently the chair is out of stock. When we got the call for pick up of those defected items from the company, they said it’s a repair not replacement. They are saying two statements. If you told about replacement then just replace it, why repair now and I have zero trust in this company. First time we bought from here and it is huge disappointment.FYI below is the sectional we bought Kort & Co. Oaklyn Modular 5-Piece Fabric Sectional with Tufted Seat Cushions - Beige
- NNNeilFeb 19, 20265.0Excellent service, both in dealing with Mehr in the Burlington store, purchasing the fridge, to the delivery guys who put down protective covers and blankets on the stairs and hardwood floor, their delivery was exceptional
- RCRob CuleFeb 18, 20265.0Moment I walked into the store looking for a specific mattress, was greeted by the professional staff who guided/informed me of all promos and prices. It was great. The delivery crew was amazing. I give this experience 10/10
- DRDenise RFeb 9, 20261.0If I could give them a 0 star I would. Their after purchase customer service is horrendous. It is almost 2 months since I placed my order and it is still only partially delivered. Care kits are not explained or included (I had to go back in to request mine). I received damage product and it was clear it had already been a return before it arrived at my home as it was half packaged. Damaged items are given discounts instead of repairs. Now I am waiting for an exchange of chairs and having to take a 3rd day from work to deal with a delivery. After delivery, be prepared to air out your home. If you need to call the Burlington Store, brew yourself a pot of coffee and be prepared to get through it all before they pick up the phone. I called 17 times before they answered. Their explanation for that?....the night person made an error with the phones when closing up (that seems to be a regular occurance). Also, the store may be open at 10 but the manager admits they are still setting up so they don't answer phones till about 10:20. That's not how real Canadians behave. If the store is open at 10 we are taught to be ready to work at 10. If you want to purchase here, inspect the product before you leave and take it with you right away, and accept that they will not be responsible afterwards even if you purchase their warranty.
- ANAntony NguyenFeb 4, 20261.0Whatever you do, do not buy anything you have to build from this store. I bought a tv stand. When it came there were no tools to put it together and numbers on each wooden pane to correspond to the online manual. I called customer service and they said since i opened the box it can’t be returned. This is the most ridiculous thing I’ve heard as you don’t know there’s a problem unless you open the box. I spent over 3000 dollars at the brick. Never again. Do not buy from here.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price after purchasing?
Yes, The Brick offers a price guarantee within 30 days of purchase if you find the same brand and model at a lower price from The Brick or a competitor, subject to certain conditions.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special order items.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Burlington?
The Brick in Burlington is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may differ.
What services does The Brick offer besides product sales?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Does The Brick provide curbside pickup and no-contact delivery?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
What nearby businesses could I visit around The Brick in Burlington?
Near The Brick, you'll find UW Burlington, Phenom High Performance Medicine Clinic, Arctic Spas Burlington, Cosmaroma Home Renovation Supplies, and several professional and business services.
How can nearby places like UW Burlington or Arctic Spas Burlington benefit my visit to The Brick?
If you're visiting The Brick, you might combine your trip with stops at nearby UW Burlington for business or educational needs, or Arctic Spas Burlington for home relaxation products. This proximity makes errands or shopping trips more efficient and enjoyable.
Brand Certified Facts from The Brick
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Certified February 22, 2026Yext Knowledge Graph
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