Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
3,301 reviews
5 stars
2,735
4 stars
201
3 stars
85
2 stars36
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Eva, Sri, and Mehr.
Delivery Experience
Delivery teams received positive feedback for being prompt, professional, and careful with items.
Store Environment
Some customers expressed disappointment with the showroom's appearance, comparing it to a discount warehouse rather than a furniture store.
Product Quality Issues
Several reviews highlighted issues with product quality and customer service regarding returns and warranty claims.
Sales Process
Customers appreciated the smooth and efficient sales process, with many noting good negotiation experiences.
- RSRachel Gannon [Staff]Nov 11, 20255.0Our experience with the Brick has been excellent! From the time in the store picking out the bed and the customer service we received there, to the delivery and tracking system and the delivery people themselves. This was an experience that I don't feel like you get often these days where everything runs smoothly and just as they said it would. I highly recommend purchasing furniture there.
- VVValerieNov 5, 20251.0Brick **WARNING** DO NOT BUY FROM THE BRICK I ordered a fridge, stove and OTR microwave. I bought it in September and told them I couldn’t take delivery till Nov 4th. No problem! I kept getting weekly calls for delivery. A month ago, I agreed to take the fridge. Two days later, the microwave showed up unexpectedly. I received the stove on Nov 4th. The delivery driver unpacked the fridge and stove and it was inspected. The microwave was not. I’m a 62 yr old woman and no way could I physically unpack and inspect the microwave. My contractor went to install today and it was damaged. I went back to The Brick and was told I only had 24 hrs to report it. So, after spending over $6K in appliances and furniture, agreeing to an earlier delivery date, I’m stuck with a broken microwave. The Brick’s after service care is non existent. If you looking for appliances, go to The Home Depot. They price match and give you an additional 10% off. I wish I’d know this prior.
- DSDebra SalisburyNov 2, 20251.0I WOULD LIKE TO WARN PEOPLE ABOUT THE WARRANTY PLAN. SAVE YOUR MONEY BECAUSE THEY DO NOT HONOUR IT. I BOUGHT A COUCH FROM THEM AND ONE OF THE CUSHIONS WAS NOT RIGHT. IT WAS LUMPY AND BUCKLING BECAUSE OF THE STITCHING. IT WAS NOT SEWN RIGHT. SO I CALLED THEM AND AFTER NOT RECEIVING ANY CALL BACKS I TRIED AGAIN. I FINALLY GOT A HOLD OF THEM AND THEY TOLD ME I HAD TO FILL OUT A WARRANTY CLAIM WHICH I DID. WHEN IT CAME TO ADMITTING IT. IT WOULDN"T GO THROUGH SO I SENT THEM AND E-MAIL AND I HAVEN'T GOT A RESPONSE. I WORK WITH THE PUBLIC AND I WILL TELL THEM HOW THE BRICK HAS TREATED ME AND TO GO ANYWHERE ELSE BUT THE BRICK. WORST STORE EVER.
- HMHeather MattocksOct 31, 20251.0Service was pretty good. Sales person was not overly personable but satisfactory. Delivery guys were the fastest I've ever seen. No talking they just come unload the boxes. Must say it's disappointing to spend that much money and everything really is in pieces. It's like buying for IKEA. Actually, I am so annoyed. Upon putting the chairs together, I see they gave me 6 of 1 style. I ordered 4 of one style and 2 of another style. I emailed the salesperson immediately and no response. I emailed her the next day-no answer. DON'T bother calling because no one answers. Automated call to nowhere. Today ive come to the store. Three people to understand my displeasure with receiving an incorrect order. I was pretty much accused of being the one wrong. I even had to raise my voice to make them understand. I was so looking forward to my new table & chairs after 20+ years with the one i had. Now I'm just annoyed.
- CRCarley RichmondOct 24, 20251.0I went into the store with my partner just the other weekend, we were looking for a new couch. I was immediately taken back by the appearance of the show room, I thought the Brick was supposed to be a nice furniture store but the showroom looked like a discount warehouse. There was so many items packed on to the showroom, no real staging done to create a comfortable environment like you'd have in your own house. I was pretty sure the brick used to set up little staged areas in the past when I had gone in so it was quite sad to see it how it is today. Again, it felt like a discount warehouse and the prices don't reflect that.. We carried on through the store anyways, looked at a few different couches and started to make our way to the middle of the store where a lot of the larger sets were. We noticed quite a few people sitting in those displayed so we carried on looking at other items until the other people were done looking at the ones we wanted to try. Turns out all of those people were their sales people... there was about 5 of them all sitting on the couches, they didnt even try to get up as we got closer to give us the chance to try them out. My partner and I decided at that point we did not want to give our business to the brick so we left. Save yourself the time and just go you Leon's.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price after purchasing?
Yes, The Brick offers a price guarantee within 30 days of purchase if you find the same brand and model at a lower price from The Brick or a competitor, subject to certain conditions.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special order items.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Burlington?
The Brick in Burlington is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may differ.
What services does The Brick offer besides product sales?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Does The Brick provide curbside pickup and no-contact delivery?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
What nearby businesses could I visit around The Brick in Burlington?
Near The Brick, you'll find UW Burlington, Phenom High Performance Medicine Clinic, Arctic Spas Burlington, Cosmaroma Home Renovation Supplies, and several professional and business services.
How can nearby places like UW Burlington or Arctic Spas Burlington benefit my visit to The Brick?
If you're visiting The Brick, you might combine your trip with stops at nearby UW Burlington for business or educational needs, or Arctic Spas Burlington for home relaxation products. This proximity makes errands or shopping trips more efficient and enjoyable.