Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
3,367 reviews
5 stars
2,796
4 stars
206
3 stars
85
2 stars36
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful nature of the sales and delivery staff, there were significant complaints about poor customer service, particularly regarding handling defective products and lack of follow-up.
Delivery Experience
The delivery team received high marks for being professional, efficient, and courteous, with many customers appreciating the timely and careful handling of their items.
Product Quality
Several reviews highlighted issues with product quality, including defective items and dissatisfaction with the durability of furniture, leading to frustration with the company's return and exchange policies.
Sales Experience
Customers generally reported positive experiences with sales representatives, noting their knowledge and helpfulness, although some expressed frustration with pushy sales tactics regarding warranties.
- JBjg barber1 day ago4.0Overall good , just don't go pick up at the warehouse door first, go to the front and tell them you are there first. Otherwise the wait will be ridiculous
- CBcozy barrel2 days ago5.0Delivery came well within the timeframe I was given. The two man crew were polite friendly and helpful. I am more than pleased with my experience.
- RGRona GCJan 5, 20265.0The delivery of the purchase was fast and smooth. It was late when I decided to add service to take away the old material and the person I spoke with over the phone was very helpful too.
- AWAshley WindsorDec 27, 20251.0Once they get your money they are absolutely HORRIBLE! I went in to look at some items just before Christmas and found what I wanted…the sales person was great (at that time) I ended up getting a mattress x adjustable bed frame, mattress cover, microwave & full living room set! While there doing our purchase they said if we ordered & PAID today they would honor the Boxing Day sale price as well as free delivery/take away! Amazing right….boy were we WRONG! Delivery day shows up today (for the mattress n adjustable frame)…I will start with the fact that the 2 guys who made the delivery were very polite and even tried to help us out with the issue! So I was told that with the purchase of our new bed the old bed would be taken away and the new one assembled…I’m sure you can see where this is going…NO assembly and NO take away happened! I was left to do this on my own…for reference it took 2 grown men to move the 55kg (120+lbs) adjustable bed frame (in a box) into my place and I’m now expected to move it on my own! After contacting our sales associate I were told “I didn’t give you bags so you didn’t pay for the removal or set up”…well that’s my fault you didn’t as I’m not the employee who knows the policies & way things are to be done…they offered us a $100 credit back onto my card but we would have to pay $100 cash to an outside company to come get it 2 days later (no, I’m not making this stuff up) I’m are still currently trying to figure all this BS out for getting rid of a mattress/boxspring as well as getting a refund for the delivery fee we were not to be charged in the first place!
- SJSea JaneDec 10, 20251.0Beware of “Canadian Made” Claims & Terrible Service My husband and I bought a couch from The Brick in March 2025 that was advertised as “Canadian made” and “durable.” Within a month it had snags everywhere and the frame creaked whenever we sat down. It took two months just to get a technician out — a third-party company that never answers calls, leaves no voicemails, and only works weekday daytimes, forcing us to take time off work. The first tech said some cushion covers could be replaced but the attached ones (where most of the damage is) could not. He also confirmed the frame was warped due to improper installation by The Brick’s delivery team. Then we heard nothing for months. When we followed up, they claimed parts were coming from “overseas,” even though we specifically bought the couch because they told us it was Canadian made. By November, still no updates. Another round of phone tag later, a second tech finally came — with a couple of cushion covers and a bracket that supposedly took six months to arrive. He immediately said the entire couch needed replacing since most cushions aren’t removable. Again, no follow-up from The Brick. When we called, they said there were “no notes” and the damage “wasn’t there,” even after sending photos and videos. Now they want to send out a third tech, expecting us to waste more time for the same answer, all while stalling until our warranty expires. I’ve shopped at The Brick before with no issues, but if you end up with a defective product, the customer service is a complete nightmare. This has been the most frustrating experience I’ve had with any retailer. Save yourself the headache — buy elsewhere. ADDIONALLY to your response - It’s frustrating to see how quickly and “helpfully” you respond to public reviews when our actual experience dealing with your team has been the complete opposite. We’ve already spoken with multiple employees including managers at the Burlington location, and not one person has been helpful or taken any real steps to resolve this issue. We’ve been doing the same thing over and over again since May and no one is listening. We even explained that we were willing to spend more money in your store if you provided a credit for the couch or took it back so we could purchase a more expensive replacement. Instead of working with us, every person we’ve dealt with has made this situation extremely difficult to manage and has offered no real solution. At this point, we’ve had to reach out to head office, because the staff we’ve spoken to have done nothing to assist us. So while this online response sounds great, it doesn’t reflect the level of support we’ve actually received — which has been incredibly disappointing.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price after purchasing?
Yes, The Brick offers a price guarantee within 30 days of purchase if you find the same brand and model at a lower price from The Brick or a competitor, subject to certain conditions.
Can I cancel my order and receive a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special order items.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What are the store hours for The Brick in Burlington?
The Brick in Burlington is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may differ.
What services does The Brick offer besides product sales?
The Brick offers delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair services.
Does The Brick provide curbside pickup and no-contact delivery?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Which brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
What nearby businesses could I visit around The Brick in Burlington?
Near The Brick, you'll find UW Burlington, Phenom High Performance Medicine Clinic, Arctic Spas Burlington, Cosmaroma Home Renovation Supplies, and several professional and business services.
How can nearby places like UW Burlington or Arctic Spas Burlington benefit my visit to The Brick?
If you're visiting The Brick, you might combine your trip with stops at nearby UW Burlington for business or educational needs, or Arctic Spas Burlington for home relaxation products. This proximity makes errands or shopping trips more efficient and enjoyable.