SiteOne Landscape Supply is the largest and only national wholesale distributor of landscape supplies in the United States and has a growing presence in Canada. Our customers are primarily residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces. Through our network of over 650 branches across 48 states and five provinces, we offer a comprehensive selection of over 90,000 products.
Frequently Asked Questions About SiteOne Landscape Supply
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How do I create an online account with SiteOne Landscape Supply?
Complete the Request an Account form at the top right corner of the screen using your SiteOne customer number. If you are not a current customer, contact us at 1-800-SITEONE (1-800-748-3663).
Are all SiteOne products available online?
Yes, most of our products are available online. If you can't find an item, add a note during checkout or contact your local branch.
How can I place an order with SiteOne Landscape Supply?
Log in online, confirm your selected branch, add products to your cart, and proceed to checkout. You can choose pickup or delivery for your order.
What are the store hours for SiteOne Landscape Supply in Burlington, ON?
The store is open Monday to Friday from 7:30 AM to 4:00 PM and closed on Saturdays and Sundays.
What do I need to bring when picking up my order at SiteOne?
Bring a government-issued photo ID and your order number or the Order Ready notification email to pick up your order.
Does SiteOne offer local delivery for online orders?
Yes, local delivery is available for most orders within 60 miles of the branch, though a delivery charge may apply.
What other home improvement stores are near SiteOne Landscape Supply?
Nearby home improvement stores include Canaan For Home and Bosch Services Ltd., which you can visit for complementary products or services related to landscaping and home projects.
Are there any retail or safety equipment stores close to SiteOne?
Yes, White Cap (formerly Brafasco) and Brafasco are nearby building supply and safety equipment stores, useful for contractors and professionals working alongside landscaping projects.
What other services or businesses are located near SiteOne that might be useful?
Nearby professional services include RockStar Photobooths for event photography and MaidPro Burlington for home cleaning, which customers can consider for event and maintenance needs.
How can I find more about SiteOne's social media and online presence?
You can visit SiteOne Landscape Supply's LinkedIn, Facebook, Instagram (@SiteOneSupply), Twitter (@SiteOneSupply), and YouTube channel for updates and information.