Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
430 reviews
5 stars
326
4 stars
44
3 stars
16
2 stars
12
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the sales staff for being knowledgeable, friendly, and helpful throughout the purchasing process.
Delivery Experience
The delivery teams received consistent positive feedback for being professional, courteous, and efficient during the delivery process.
Product Quality
Customers expressed satisfaction with the quality of the furniture and appliances purchased, noting comfort and style.
Sales Process
Several reviews highlighted the smooth and stress-free sales process, with staff taking the time to understand customer needs without pressure.
Post-Sale Support
There were mixed reviews regarding post-sale support, with some customers experiencing issues with product defects and slow responses from customer service.
- AMAmber mcbride3 days ago5.0⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Brandon at The Brick Brockville We had the best experience with Brandon during our recent visit to The Brick in Brockville. We went in a few times before making our final decision, and every single time he provided outstanding customer service. Brandon answered my thousand questions, never rushed us, and was so patient when I started feeling overwhelmed by making such a big purchase. He walked us through the pricing in what felt like 100 different ways, helping us stay within our budget while still getting the couch of my dreams. If you’re planning to buy from The Brick, I 1000% recommend talking to Brandon. He made us feel comfortable, confident, and truly cared for. He even shared some of his meaningful customer experiences, which made the whole interaction feel personal and genuine. Thank you so much, Brandon. We can’t wait to relax on our new couch!
- JJJohnNov 3, 20255.0November 2, 2025 Excellent delivery. Good selection in the store. Very thorough and thoughtful staff.
- DSDonna S.Oct 9, 20255.0Bought our 85" TV and surround sound. Love them.
- RTRick TaylorSep 26, 20254.0Had a great experience, delivery guys were very professional and helpful
- TTTheresaSep 22, 20255.0My husband and I went to The Brick, Brockville on Friday, September 19th. We had the most amazing Sales Consultant - Ryan Walker! He was able to get us some amazing deals and we are so excited to see our new furniture when it arrives in our new place. Not only was Ryan an amazing Sales Consultant, but he also showed compassion and patience. My husband uses a walker and he had to sit at various times throughout the time we spent in the store. Ryan was very respectful and always told my husband to take his time and sit whenever he needed to. He made our experience in the store very enjoyable. I have recommended his name to our friends who may be looking for new items. Thank you Ryan!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. Refer to the Satisfaction Guarantee page on the website for full details.
Does The Brick offer a price guarantee if I find a lower price on an item?
Yes, The Brick offers a price guarantee within 30 days of pick up or delivery if you find the same brand and model advertised lower by The Brick or a competitor. Conditions apply, see the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled prior to delivery or pick up at any Brick location. Refunds are returned to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store. You can also add a warranty up to 30 days after receiving your product at a Brick store. Check the Warranties and Protection Plans page for full details.
What delivery and pickup services does The Brick offer?
The Brick provides curbside pickup, home delivery, and no-contact delivery services.
What are The Brick's store hours in Brockville?
Monday to Friday: 9am-7pm, Saturday: 9am-5pm, Sunday: 11am-5pm. On Nov 11, 2025, the store is open from 9am-7pm.
What payment options are accepted at The Brick?
They accept American Express, Cash, Financing, Mastercard, and Visa for payment.
What brands are available at The Brick?
The Brick carries numerous brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more.
What automotive services are available near The Brick in Brockville?
Nearby automotive services include Brockville Nissan for brake service and repair, CARSTAR Brockville for auto body repair, Kia of Brockville Service, Jiffy Auto Service for tire and oil changes, Riverside Chevrolet Buick GMC, and Carquest Auto Parts for supplies.
What nearby amenities can I visit around The Brick in Brockville?
You can visit Alwington Park for recreation, enjoy coffee or snacks at Country Style cafe, fill up gas at Circle K or Esso Canada, or dine at Chateau Brock restaurant, all close to The Brick store.