Brand Certified
The Brick
4.5(464 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
491 Stewart Blvd, Brockville, ON
K6V 7E8, Canada
Certified by The Brick • Mar 01, 2026
(613) 345-6586
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.5
464 reviews
5 stars
354
4 stars
47
3 stars
16
2 stars
12
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, particularly highlighting individuals like Branden, Jason, and Shelley for their exceptional service.
Delivery Experience
The delivery teams received high marks for their professionalism, punctuality, and courteousness, with many customers noting their efficiency and care during the delivery process.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, including furniture and appliances, often mentioning the good selection available.
Post-Sale Support
Some customers reported issues with post-sale support, particularly regarding warranty claims and product issues, indicating a need for improvement in this area.
- LDLine Duquay6 days ago5.0I recently purchased a sofa and a recliner chair. I had an outstanding experience from start to finish. My salesperson, Branden, was incredibly knowledgeable and pleasant. He answered all of my questions with confidence and made the entire buying process smooth and stress-free. Delivery took place exactly as planned. The delivery team was friendly and respectful while bringing the furniture into my home. I am extremely satisfied with both the service and the products. I wouldn't hesitate to shop at The Brick again and highly recommend that anyone looking for furniture - or anything else The Brick offers - work with Branden. Thank you, Branden, for your excellent service.
- JWJohn WilliamsFeb 11, 20265.0Rick was most helpful without being pushy. He put together a great package deal for two appliances.
- DPDeborah PFeb 7, 20264.0Bought new washer/dryer Salesman was smirking useless guy But I gave it 4 stars because the delivery guys mitch and Andrew were a 10/10 They forget a vent kit. But we're as good as their word and returned it one in a few minutes. I have very tricky stairs for them to navigate but they did a great job .both fellows were very polite and pleasant
- DDDebra DolandFeb 7, 20265.0Andrew and Mitchell just delivered my order and their professionalism, friendliness, and helpfulness were refreshing. Outstanding job. In store, Jason helped me select all the items I needed and was very knowledgeable and patient with my questions. He offered excellent suggestions. I highly recommend this team!
- MMMarc McDonaldJan 26, 20261.0Taillight warranty. When you purchase a product they will talk up the warranty and then when there is an issue they'll tell you to go to the manufacturer. If and when the manufacturer denies it The Brick will just say "sorry, we can't do anything." I've had two mattresses in just over two years fall apart. The latest one is supposed to be extra firm and when you lay on it you sink several inches with your limbs in the air. Told that's not a structural thing it's a COMFORT thing. Sinking in an extra firm bed is a comfort issue. As long as the mattress isn't sinking over an inch and half with no weight on it than there is no issue with it. I'll never buy another product from this store; I don't like stores that have taillight warranties. *Now insert generic reply saying they are sorry they couldn't help me*
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. Refer to the Satisfaction Guarantee page on the website for full details.
Does The Brick offer a price guarantee if I find a lower price on an item?
Yes, The Brick offers a price guarantee within 30 days of pick up or delivery if you find the same brand and model advertised lower by The Brick or a competitor. Conditions apply, see the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled prior to delivery or pick up at any Brick location. Refunds are returned to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store. You can also add a warranty up to 30 days after receiving your product at a Brick store. Check the Warranties and Protection Plans page for full details.
What delivery and pickup services does The Brick offer?
The Brick provides curbside pickup, home delivery, and no-contact delivery services.
What are The Brick's store hours in Brockville?
Monday to Friday: 9am-7pm, Saturday: 9am-5pm, Sunday: 11am-5pm. On Nov 11, 2025, the store is open from 9am-7pm.
What payment options are accepted at The Brick?
They accept American Express, Cash, Financing, Mastercard, and Visa for payment.
What brands are available at The Brick?
The Brick carries numerous brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more.
What automotive services are available near The Brick in Brockville?
Nearby automotive services include Brockville Nissan for brake service and repair, CARSTAR Brockville for auto body repair, Kia of Brockville Service, Jiffy Auto Service for tire and oil changes, Riverside Chevrolet Buick GMC, and Carquest Auto Parts for supplies.
What nearby amenities can I visit around The Brick in Brockville?
You can visit Alwington Park for recreation, enjoy coffee or snacks at Country Style cafe, fill up gas at Circle K or Esso Canada, or dine at Chateau Brock restaurant, all close to The Brick store.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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