Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,711 reviews
5 stars
1,409
4 stars
93
3 stars
41
2 stars23
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the sales staff, particularly mentioning individuals like Shahira, Julian, and Melanie for their exceptional service.
Delivery Experience
The delivery team received high marks for being punctual, professional, and courteous, with many customers noting their efficiency and care during the delivery process.
Sales Pressure
Some customers expressed dissatisfaction with pushy sales tactics, feeling pressured to purchase more expensive items instead of what they initially wanted.
Product Knowledge
Several reviews highlighted the staff's knowledge about products, which helped customers make informed decisions.
Overall Satisfaction
Most customers reported a positive shopping experience, with many stating they would return for future purchases.
- DFDan Fisher2 days ago2.0Store was fine. Being approached by a sales rep is fine. But the sales rep not getting the hint that we are just browsing. Not fine. I get they are commissioned sales reps, but we felt like we were being stalked by David the entire time we browsed. We would have stayed longer, looked at more, tried more furniture, but David was always 20' away and always staring at us eagerly. Felt uncomfortable. If I have a question, I'll come ask. TLDR: sales rep is over eager and needs to just let us browse
- BRBill Robb3 days ago5.0I had David M. as the sales person and he was outstanding. Very friendly, polite and showed me what I wanted and also made suggestions for my purchase of my new sofa. Brantford Brick had a decent selection to choose from. Definitely worth checking out. Great staff.
- MTMagda Toth4 days ago5.0Our sales person Melanie E was spectacular!! She was friendly, professional and very knowledgeable about the appliances that we purchased. We had done our due diligence and researched the type of washer and dryer that we needed . Melanie made the transaction super simple and stress free. We then left to shop around for a couch. We went back shortly to The Brick . We found that they have the best quality and price on couches. We also had enjoyed working with Melanie so much that we had decided to go back to The Brick in Brantford, On and purchase it from Melanie.
- DPDan P.Nov 12, 20254.0Fast, reliable service, the movers were efficient, the only thing is the items were already unboxed in the truck as they take the rubbish away, I would of liked them to bring the appliances in the house, boxed and then unbox it in front of me, but other than that I am very pleased.
- DLDrew LNov 11, 20251.0We’ve bought furniture here before and it was alright. However, last weekend we decided to go shopping for new chairs and the sales guy was kinda weird and just followed us around the whole time. We didn’t feel comfortable and it made us want to leave. I don’t understand the commission model, seems outdated and irrelevant. Commission based compensation seems to result in high pressure situations and desperate employees. Eventually we went to Leon’s and the sales lady there struck a good balance of customer service and giving space. We did purchase 2 chairs for $1850 which we are very excited to receive.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Some conditions apply; see the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Orders can be canceled at any Brick location prior to delivery or pickup. Refunds go to the original payment method; deposits on special orders are non-refundable.
What types of payment does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick store hours in Brantford?
Monday to Friday: 10 AM to 9 PM; Saturday: 10 AM to 7 PM; Sunday: 11 AM to 6 PM. Extended hours apply on certain holidays.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, standard delivery, and no-contact delivery options to most areas.
Which brands can I find at The Brick?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more in furniture, appliances, and electronics.
Are there any nearby stores where I can shop along with The Brick?
Yes, nearby stores include HomeSense for home goods, Party City for party supplies, and Dollarama for discount items, making your shopping trip comprehensive and convenient.
Where can I find nearby dining options when visiting The Brick?
Nearby dining includes Bento Sushi for sushi, Mr. Sub and Stan's Fries for quick sandwiches and fries, plus Tim Hortons and Wendy’s for casual meals and coffee.
Are there any nearby personal care or professional service providers near The Brick?
Yes, Sasu Hair Design and Where Styling Dreams Come True offer beauty and barber services, while Simply Bookkeeping and Silver 6 Media provide professional business services close by.