Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,791 reviews
5 stars
1,484
4 stars
92
3 stars
41
2 stars23
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, particularly mentioning salespeople like Danielle, Shahira, and Dave for their exceptional service.
Delivery Experience
The delivery team received positive feedback for being timely, professional, and courteous, with many customers highlighting their efficiency and care during the delivery process.
Warranty Issues
Several customers expressed dissatisfaction with the warranty support and after-sales service, citing difficulties in resolving issues with defective products.
Sales Pressure
Some customers reported feeling uncomfortable due to overly aggressive sales tactics, which detracted from their shopping experience.
- PEPaul Evans-Singh6 days ago1.0I reached out to the brick last week to double check whether or not I would be able to cancel my order for the TV. At the time they said no you can't because it's a made to order purchase and it's gonna be ready for pick up on January 7. I hadn't received any notification that anything was ready for pick up tomorrow so I called the distribution center, and they told me that the actual pick up location was in Mississauga Ontario. So I called the brick to find out what was going on, and apparently the person on the online chat that processed my order processed it through her store location, which is in Mississauga and didn't choose the brick distribution center in Edmonton that I had requested but chose pick up from the Mississauga Ontario location that she works out of. So now, they said that they could re-process my order and have it be for pick up at the Edmonton location but at this point in time, they don't have any of the TVs in stock? So they gave away my tv? so now I’m looking at another wait of approximately 2 to 3 months. I said I was super pissed off and then I just wanted to cancel the order but they said that they can't cancel the order on their end but would have to reach out to the store for the pick up in order to see if they can call me to figure out what the heck is going on. No help at all, worst customer service experience I’ve ever had. DO NOT purchase anything at the brick.
- LCLover CDec 31, 20255.0I had a very bad experience here in 2020 and swore I would never buy from The Brick ever again… However, though I did not buy anything and was just there for moral support for my friend, I have to give a huge shoutout to Justin. He was extremely knowledgeable and helpful to my friend. There was zero pressure to buy and just gave us facts. Promote that man!
- KPK PiersonDec 29, 20255.0W were greeted at the entrance by a very pleasant gentlement who escorted us to the area I expressed interest in purchasing. This man was most informative and lucky me, he even owned the same freezer I was most interested. He was honest and thorough. Freezer info received, purchase and delivery apptment made in record time, (along with some pleasant chit chat). The Brick has beautiful items, and policies, and their staff is definetely First Class..thanks.
- MMMichaelDec 27, 20255.0We had an amazing experience shopping here at The Brick Brantford location on Boxing Day! We were looking for a new sectional and Danielle made the entire process seamless. We were very specific on the size we needed for our space, and she worked patiently with us to find the perfect configuration. We did run into a bit of a hurdle regarding the colour—it wasn’t exactly what we initially had in mind—but Danielle was incredible at resolving the issue. She offered us options and a clear plan in case we aren’t 100% happy when we receive it, which gave us so much peace of mind. She was knowledgeable, patient, and never pressured us. If you’re looking for great furniture, even better service, and a salesperson who truly has your back, ask for Danielle. Five stars all the way!"
- HHHilary HindsDec 23, 20251.0I wish I could say this was a good experience but it has been so much trouble at each step. I have been dealing with the warranty on a 3 year old fridge that has had. 7 service calls and still not able to fix the issue, no parts, long turn around times. They then offer me a value of $800 on a $2300 fridge to go towards a new one after repeated calls they agreed to increase the amount to 1500. Keep in mind that I paid for the additional 4 years of warranty to make sure that I would not have these issues. Wrong the Lemon policy in fake. The store has been difficult to deal with, called the Brick customer care. Left 3 messages over 3 weeks and never once a response. Hate leave a review here but others should be warned about this service. I suggest you try a different retailer as the Brick clearly does not value a customer or have any interest in helping. So sad and disappointing to be treated so poorly.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Some conditions apply; see the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Orders can be canceled at any Brick location prior to delivery or pickup. Refunds go to the original payment method; deposits on special orders are non-refundable.
What types of payment does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick store hours in Brantford?
Monday to Friday: 10 AM to 9 PM; Saturday: 10 AM to 7 PM; Sunday: 11 AM to 6 PM. Extended hours apply on certain holidays.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, standard delivery, and no-contact delivery options to most areas.
Which brands can I find at The Brick?
The Brick carries brands like Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more in furniture, appliances, and electronics.
Are there any nearby stores where I can shop along with The Brick?
Yes, nearby stores include HomeSense for home goods, Party City for party supplies, and Dollarama for discount items, making your shopping trip comprehensive and convenient.
Where can I find nearby dining options when visiting The Brick?
Nearby dining includes Bento Sushi for sushi, Mr. Sub and Stan's Fries for quick sandwiches and fries, plus Tim Hortons and Wendy’s for casual meals and coffee.
Are there any nearby personal care or professional service providers near The Brick?
Yes, Sasu Hair Design and Where Styling Dreams Come True offer beauty and barber services, while Simply Bookkeeping and Silver 6 Media provide professional business services close by.