Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Brantford provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Brantford & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,696 reviews
5 stars
763
4 stars
479
3 stars
176
2 stars
77
1 star
201
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praised helpful and friendly employees, others reported rude or unhelpful interactions.
Product Availability
Customers frequently noted issues with stock levels and online inventory accuracy, leading to frustration when items were unavailable.
Store Environment
The store is generally described as clean and well-kept, but some customers expressed dissatisfaction with the layout and difficulty finding products.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and poor communication regarding order status.
Knowledge of Staff
While some employees were commended for their product knowledge, others were criticized for being uninformed or unable to assist customers effectively.
- NKNiclas Kirchberger6 days ago5.0Great selection and service at this Rona, especially from the manager Kevin. He's always high energy and helps you with whatever is needed.
- KFKen FisherNov 16, 20255.0Im submitting 2 reviews, the first one is the so called "Management" i assume, who are answering the negative comments. Every response you give is an automatically generated response that further insults those who have had a bad experience, you would be better off not to respond. Now on to something more positive. In all honesty, this started out as a 1 star at most but quickly moved into a 5 star thanks to Rob. As much as I could use $1000 right now, I would much rather see Rob get it. Let me explain. I went in looking for a few window film kits, I had bout them at another store not Lowes and the tape wasn't sticking too well, double sided. I was looking for a rep but couldn't find one. I asked the guy who was working in the door section, he sent me to the door section. I have really bad knees and I'm a senior if you don't know what you are talkikg about then don't pretend to know. So, im at the saw, i called them on my phone and whoever answered said they would send someone right away, 10 minutes later I hear them announce to send me someone, 2 representatives were coming towards me but they were clueless on what I wanted. And one guy wS a stock person. 5 minutes later, the rep they sent me from customer service is walking towards me and waving, i tell the other guys i will just deal with her. She got to me, I explained what I needed and she didn't k ow what it was either, tjat is 4 people who were clueless. I decided just to go to Home Depot i had wasted 30-40 minutes as it was. When wLking out there was an older guy, beard and before I could ask for help, he offered help, His name was Rob. He knew exactly what I needed, and on top of that, they had extra rolls of tape which was a huge bonus. I have had him help me in the past, he always knows where everything is. You folks need more guys like Rob. Thank you Rob, your help was so appreciated.
- RMRob MullisNov 13, 20255.0Beautiful atmosphere, polite staff and helpful
- SMSandra MonetteNov 12, 20255.0Great customer service and they wear selling men's wear items. Grab a number of T-shirts with pockets
- RCRenafe CabilloNov 11, 20255.0Nice and big area, good place to shop.
Frequently Asked Questions About RONA+ Brantford
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Brantford?
RONA+ Brantford offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and outdoor accessories.
What are the store hours for RONA+ Brantford?
The store is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Brantford offer delivery and pickup services?
Yes, RONA+ Brantford provides in-store pickup, delivery, and no-contact delivery services for customer convenience.
Can I rent trucks or tools at RONA+ Brantford?
Yes, RONA+ Brantford offers truck and tool rental services. Reservations can be made by contacting the store to confirm availability.
What is the return policy at RONA+ Brantford?
Products can be returned within 90 days of purchase in original condition and packaging with the original receipt, except appliances. For details and exceptions, visit the store's website.
What payment methods are accepted at RONA+ Brantford?
RONA+ Brantford accepts Visa, MasterCard, American Express, cash (in-store only), and cheque. Credit cards are the only payment method for online purchases.
Are installation services available at RONA+ Brantford?
Yes, many installation services such as appliance, flooring, bathroom, and kitchen installations are available. Visit the installation services page for details and to book an appointment.
How can nearby places like Freshii and Tim Hortons enhance my visit to RONA+ Brantford?
After shopping at RONA+ Brantford, you can enjoy a healthy meal at Freshii or grab a coffee and snack at nearby Tim Hortons, making it convenient to refresh during or after your home improvement trip.
What other home improvement stores are close to RONA+ Brantford?
Nearby home improvement options include Lowe's Home Improvement, Kitchen Design at Rona, and Pro Desk at RONA+ for additional supplies and services.
How can the Garden Centre at RONA+ Brantford complement my home improvement projects?
You can visit the Garden Centre at RONA+ Brantford to find outdoor plants, garden supplies, and outdoor decor items to enhance your home's exterior and landscaping projects.