About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,572 reviews
5 stars
1,212
4 stars
139
3 stars
60
2 stars
28
1 star
133
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales staff for being knowledgeable, friendly, and helpful, with specific mentions of sales consultants like Ivy, Emilia, and Corrie.
Delivery Issues
Several reviews highlighted significant problems with delivery, including missed items, poor communication, and damage during delivery, leading to customer dissatisfaction.
Customer Service
While many customers reported positive interactions with staff, there were notable complaints about the lack of follow-up and resolution for delivery-related issues.
Product Quality Concerns
Some customers expressed disappointment with the quality of products received, including damaged items and issues with assembly.
- DCDoug Campbell4 days ago5.0Went tonight. Have to say best service ever. Corrie T was our salesperson. She did a great job. Might be the best salesperson ever had. Jennifer was the manager and it’s clear she does a great job with her team. Much better experience than the other store in Trenton. Ty ty. Will be going to this store and Corrie in the future
- MLMeg Lowrie4 days ago3.0We’ve always had really kind in person service at The Brick. Our brand new TV (Samsung art) out of box only worked for ten minutes and then never again. The Bricks policy is 48 hours only so they couldn’t do anything for us (it was a gift so it was stored away for 48 hours) and we had to go through Samsung which is an arduous process. I really wanted to thank the girl at the customer service desk for her care though and I know that’s not an easy job. I’m hearing more and more stories of brand new TVs not working since our personal experience and I’m sure she deals with a lot of unhappy people. I thought she did a *really* good job despite her restrictions. I think ultimately though the Bricks head office policy is NO good and they should be taking care of the warranties for customers. It’s so annoying to go through and it should definitely be a paid position to have to talk to Samsung. I will buy future TVs at Costco or another company that has the ability to not only care but do something to help as well.
- BBBryce BentonJan 3, 20264.0Delivery was right on time as arranged. We wish the representative who called with the date and time would have given more info regarding : 1. They do not take the items out of the box or take the empty boxes away. 2. We could arrange and pay in advance to have the delivery men remove the old items.
- CCCRDec 21, 20253.0We recently bought quite a lot of furniture and appliances for our home with Arjay and he was great to work with very pleasant and knowledgeable. Our biggest complaint was the delivery. They just wanted to get out of here as quick as they could. We paid to have the appliances removed and they refused to take the washing machine because they said there was water inside. They put it at the curb and left. I didn't realize what happened until after they left and I went to check and it was absolutely bone dry. We even tipped it upside down and nothing came out. They also refused to connect it because they said the tap was leaking. The water was turned off! They left quite a mess in the laundry room and my husband had to install it. We'll think twice about buying from the Brick if that's what their delivery guys are like.
- SFShon De FryDec 10, 20251.0A Dehumanizing and Humiliating Failure of Service. We are writing this review because our experience with The Brick in Belleville has been humiliating and completely unacceptable. It's a stark reminder that there are real people with real needs on the other end of every purchase. We purchased a bed and mattress, with delivery and assembly scheduled for Tuesday, December 9th. In preparation, we disposed of our old bed. The delivery team arrived but could not assemble the new one because a critical part was missing. They left, promising someone from the store would call us immediately. No call came. I called the store on Wednesday morning and spoke to an employee who had no details and promised to call me back. That call never came either. I called again at the end of the day, was put on hold, and was finally told they would "try" to send someone on Thursday to remedy the problem. They admitted they were uncertain if the fix would even work, in which case they would "have to make alternate plans." This is not a simple inconvenience. My wife has a severe mobility disability. For the past two nights, we have been forced to sleep on the new mattress on the floor. This situation is dehumanizing for my wife, who requires my help just to get in and out of this makeshift bed. I hung up on the call simply because I was choking with treats. The response that you "may be able to fix it" is not a solution. We purchased a bed to sleep on, not to be left in a humiliating and undignified situation. This needs to be corrected immediately.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price within 30 days of purchase, The Brick will refund the difference under certain conditions. See the Price Guarantee page on their website.
Can I cancel my order and get a refund?
Orders can be canceled and refunded before delivery or pickup by visiting any Brick location. Refunds are processed to the original payment method, with deposits on special orders being non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during the in-store or online purchase process or up to 30 days after receiving your product by visiting a Brick store.
What delivery services does The Brick provide?
The Brick offers Premium Delivery in most areas, and for other regions uses third-party couriers or Canada Post. Delivery is not available to the United States.
What are The Brick's store hours in Belleville?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa payment options.
What services does The Brick offer besides sales?
They provide delivery, product removal and recycling, warranties, installation, assembly, service, and repair services.
How can I get to The Brick if I'm visiting Best Buy Canada in Belleville?
Best Buy Canada is near The Brick. If you're visiting Best Buy, you can easily stop by The Brick on Bell Blvd for furniture, mattresses, and appliances.
Are there entertainment options near The Brick in Belleville?
Yes, nearby cinemas include Cineplex, Galaxy Cinemas Belleville, Belleville Galaxy Theatre, and Famous Players 8, making it convenient to catch a movie before or after shopping at The Brick.
Is there a good place to eat around The Brick in Belleville?
Nearby restaurants such as Lone Star Texas Grill, Fat Bastard Burrito, and Boston Pizza offer dining options for customers visiting The Brick.