About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,465 reviews
5 stars
1,117
4 stars
134
3 stars
57
2 stars
26
1 star
131
What are people saying?
AI-generated from recent customer reviews
Delivery Service
The delivery team received high praise for being fast, efficient, and polite, although there were some complaints about the lack of unpacking and setup services.
Sales Staff
Sales consultants were frequently described as knowledgeable, helpful, and friendly, contributing to a positive shopping experience.
Customer Service
While many customers reported excellent service, there were notable complaints about the responsiveness and attitude of some customer service representatives.
Product Knowledge
Sales staff demonstrated strong product knowledge, providing tailored recommendations that met customer needs.
Overall Experience
Most customers expressed satisfaction with their overall experience, highlighting both the in-store and delivery processes.
- KRKevin Rasmus4 days ago1.0During our sales experience a free item ( a “party speaker “) was offered as an incentive to make our purchase. It has now been almost 3 months since the purchase and the “free” item is still unavailable. Initially we were told it would be available by the end of October, then by mid November and now possibly not at all. Not exactly an ethical business practice.
- RCRuby Carmichael5 days ago5.0I have dealt with Ivy a few times in the past. She has always been very knowledgeable and helpful. Definitely no pressure, just good suggestions and options. My delivery went very smooth. They came when they said, and when you follow their app you know exactly when to expect them. I love my new couch and I'm extremely happy with the service I received.
- CPCarol PerlbergNov 15, 20255.0Right from the get go my experience with The Brick was a positive one. It began with the sales person in the fridge and stove department whose name was Ethan Coulthard. This man is a fine representative for the brick; he went out of this way to find out information in a difficult situation with my stove requiring 208V. He was the most pleasant young man and a credit to The Brick itself. The store was able to honour my request for a morning delivery and sure enough everything was in place at 11:20 am. Dan Dan and Brandon, the delivery crew were also outstanding. They were very careful and had everything in place in no time. These three young men also deserve kudos for the job they did today.
- BKBonnie KNov 15, 20255.0Nick & Curtis (aka Erik) are Awesome! Great Delivery Team! Friendly, Respectful, Courteous, Professional and Funny. I will definitely ensure my future purchases are delivered only by them. I wish that they had Moved Me from Courtice to Trenton. The Best is, they enjoy their Job. Corrie, is The Only Person in Sales that I will always deal with. Incredibly knowledgeable about products & her after sales follow-up is Excellent. She truly cares about her customers!
- JCJeremy CoulterOct 30, 20251.0I am sure I will get a standard customer service reply to this one. Purchased fridge, stove, dishwasher and microwave. We were told delivery would unbox and place items and to make sure before the delivery team leaves that each piece is inspected. We confirmed our order a couple weeks before delivery as we are moving into a new home. Then we are told that another order came in after ours but had an earlier delivery date so they gave our fridge to them and now our fridge is back ordered. When delivery arrived there is no fridge. They brought the boxes in the set them down and proceeded to leave. I told them what we were told in store about unboxing and inspection. The delivery guys said that is not their procedure for deliveries outside of Belleville. Spoke to our sales rep who said there is nothing they could do as the delivery guys followed procedures. Missed the point. It was the store who misinformed us and also gave away our fridge. Still waiting for our new fridge. Purchase elsewhere where they care about customer service and fixing issues instead of a taillight sales policy.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price within 30 days of purchase, The Brick will refund the difference under certain conditions. See the Price Guarantee page on their website.
Can I cancel my order and get a refund?
Orders can be canceled and refunded before delivery or pickup by visiting any Brick location. Refunds are processed to the original payment method, with deposits on special orders being non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during the in-store or online purchase process or up to 30 days after receiving your product by visiting a Brick store.
What delivery services does The Brick provide?
The Brick offers Premium Delivery in most areas, and for other regions uses third-party couriers or Canada Post. Delivery is not available to the United States.
What are The Brick's store hours in Belleville?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa payment options.
What services does The Brick offer besides sales?
They provide delivery, product removal and recycling, warranties, installation, assembly, service, and repair services.
How can I get to The Brick if I'm visiting Best Buy Canada in Belleville?
Best Buy Canada is near The Brick. If you're visiting Best Buy, you can easily stop by The Brick on Bell Blvd for furniture, mattresses, and appliances.
Are there entertainment options near The Brick in Belleville?
Yes, nearby cinemas include Cineplex, Galaxy Cinemas Belleville, Belleville Galaxy Theatre, and Famous Players 8, making it convenient to catch a movie before or after shopping at The Brick.
Is there a good place to eat around The Brick in Belleville?
Nearby restaurants such as Lone Star Texas Grill, Fat Bastard Burrito, and Boston Pizza offer dining options for customers visiting The Brick.