Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Belleville provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Belleville & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,367 reviews
5 stars
624
4 stars
378
3 stars
147
2 stars
61
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, with staff being unhelpful, rude, or dismissive.
Product Availability
Customers frequently reported issues with stock availability, particularly with items listed as in stock online but not found in-store.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff were praised for their helpfulness and knowledge, many customers expressed frustration over the lack of assistance and knowledgeable employees.
Return Policy Issues
Several customers faced difficulties with the return policy, feeling treated poorly during the process and experiencing delays in refunds.
- GFGordon FrithNov 8, 20255.0Great service
- WDwade darbyOct 28, 20254.0It is ok, have to look for help to buy filters and valves etc, as they dont keep them on the shelf due to theft, not stores fault.
- MMMelissa MOct 25, 20251.0The manager at customer service is incompetent along with the older lady with glasses and short white hair. The ignorance she showed was absolutely disgusting when she spoke alomg woth her eye roll she should be fired along with her manger. This is why people go else where because the customer service there is unbelievable now.
- MEMehdi EliraqiOct 18, 20251.0I had a very difficult experience trying to return several dead cedar trees I purchased earlier this season. When I contacted customer service, Jane immediately assumed that the trees had died because I hadn’t watered them properly. On that basis, she refused to process the return. She then involved the store’s assistant manager, Victoria, who made the same assumption—even after I explained that the trees were consistently watered and that soil moisture was measured weekly. What began as an assumption quickly turned into accusations from both Jane and Victoria. They eventually offered only a store credit. When I asked them to show me the corporate policy explaining why I wasn’t eligible for a refund to my credit card, Victoria was unable to identify it and ultimately processed the refund directly to my card. I never expected returning a warrantied product to be this difficult. The way both Victoria and Jane handled the situation was unprofessional and unethical, leaving me with a negative impression and made question the credibility of the store as a whole.
- WKWarren KarrOct 6, 20251.0Extremely disappointing. Purchased a Maytag washer, a "good" one and purposefully came to this store to at least buy from a Cdn company. We had it delivered and installed by their guys (who were very good I will say - that part was excellent). Having just moved to our home the previous day, we didn't use it as were swamped. First time we turned it on was tonight, and it spun 3x, made a noise and went to 'Done' followed by a grinding sound and stopped. I checked the water lines and hoses; all good. The machine is level and not overfilled. As it had a see through top, we could see that with or without clothes, it didn't work and had the same issues regardless of setting. I called and was told there was nothing that could be done as I needed to try it within 48 hours and they'd exchange it. Otherwise, its now on me to call the manufacturer. Awesome. Thanks guys - grade A service. Because we used it 5 days after it arrived (and not 2) I have to deal with a repair. That might have been a good thing to mention, no? You'd think that there would be some offer of assistance besides the "here is the number to call" and an I'm sorry. At least I got that much, lol. Calling Maytag in the morning. Go me! Added: the response was about what I expected. Never stepping foot in this store again.
Frequently Asked Questions About RONA+ Belleville
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Belleville?
RONA+ Belleville offers a wide variety of home improvement products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and more.
What are the store hours for RONA+ Belleville?
RONA+ Belleville is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Belleville offer delivery and curbside pickup services?
Yes, RONA+ Belleville provides in-store pickup, delivery, and no-contact delivery options for customer convenience.
Can I return items at RONA+ Belleville and what is the return policy?
You can return most products within 90 days of purchase in their original condition with a receipt, except appliances. Returns can be made in-store or online. Visit https://www.rona.ca/en/returns-and-refunds for details.
Does RONA+ Belleville offer installation services?
Yes, many installation services such as appliance installation, flooring, windows and doors, bathroom renovations, and more are available. Visit https://www.rona.ca/en/install-services for details.
What payment methods are accepted at RONA+ Belleville?
Payments can be made using Visa, MasterCard, American Express, cash (in-store only), and PayPal for online purchases.
Can I rent a truck or tools at RONA+ Belleville?
Yes, RONA+ Belleville offers truck and tool rentals. To reserve, call the store directly. You need to be at least 21 years old with a valid driver's license and proof of insurance.
What nearby places can I visit along with RONA+ Belleville?
Near RONA+ Belleville, you can visit Gurudwara Guru Nanak Darbar (a Sikh temple), Tim Hortons for coffee, and Boyd Park for outdoor recreation.
Is there a garden center close to RONA+ Belleville?
Yes, the Rona Garden Centre and Garden Centre at RONA+ are located nearby, offering additional gardening supplies and outdoor products to complement your home improvements.
How can nearby stores like Lowe's Home Improvement and Pro Desk at RONA+ help me during my visit?
Nearby stores such as Lowe's Home Improvement and Pro Desk at RONA+ offer additional building supplies and expert advice, providing more options and professional contractor services to assist with your home projects.