Business Details
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Home Improvement StorePaint StoreBuilding Materials SupplierHardware StoreCommercial AppliancesOutdoor Furniture StoreKitchen AppliancesBathroom Supply StorePlumbing Supply StoreElectrical Supply StoreRONA
RONA M. Sullivan & Son Limited / Arnprior has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.3
174 reviews
5 stars
117
4 stars
33
3 stars
3
2 stars
6
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, several reported negative experiences with unprofessional or dismissive employees.
Product Availability
Customers noted issues with product availability and pricing discrepancies compared to other locations, leading to dissatisfaction.
Store Organization
The store is generally described as clean and organized, but some customers found the lumber yard unorganized and difficult to navigate.
Community Engagement
The store is appreciated for its local presence and community involvement, with many customers expressing loyalty to the business despite some service issues.
- LPL. P.Dec 1, 20251.0This place has slowly gone downhill. Obviously, they are used to being the only place locally to get building materials. They are closed on Sunday, which is not good in the mid-21st century. They also just closed for inventory for a Friday and Saturday at the end of November!
- VVVa3gasNov 4, 20251.0This place has a very unorganized lumber yard. Very difficult to find straight lumber also very messy. The store is okay at best the staff are usually very friendly and helpful though but they could do sooooo much better
- MSMadison SmithOct 11, 20251.0Will not be returning to Rona Arnprior. Stopped in yesterday for paint and were told by the woman at the desk that all Sico paints were 30–50% off. Great — until we got to the cash and realized later that the bathroom/kitchen paint wasn’t discounted. No one mentioned any exceptions and today when we looked around there were no signs showing the exception. Totally misleading. We came back the next day with our receipt, just hoping for some kind of acknowledgment or compensation since the paint can’t be returned once tinted. Instead, we were met with Laura at customer service, who was incredibly dismissive, rude, and unhelpful — she barely glanced at the receipt and brushed us off. When another employee offered to get the manager, Sean, she stopped to laugh and chat with Laura before returning to say that Sean had said there was “nothing to be done.” We were watching the entire time, and never once did she speak to a man, let alone Sean. Completely unprofessional. We left feeling disrespected, ignored, and honestly, like we were treated differently because we’re women. Had it had been my husband (who owns an electrical company) or any other man, they definitely would’ve been treated with more respect and dignity. No woman deserves to be treated with the level of disrespect we were treated with today. We’ve insured that our company will not be returning to Rona for anything ever again. Terrible service — will be taking our business elsewhere. If I could give zero stars I would!
- VDVladimir DavidovOct 1, 20251.0I usually shop at Rona and have had good experiences, but this was my first time at the Arnprior location, and the customer service was really disappointing. I didn’t expect that in a small town – I thought people would be friendly. Instead, I felt ignored, like they were doing me a favor just by talking to me. I only asked about a $5 price match, and they laughed at me as if I was trying to steal something. I regretted even asking. Overall, it left a bad impression. Next time I’ll just drive a couple more kilometers to Canadian Tire – better service and more discounts. I won’t be coming back to this Rona.
- ZDZach DesjardinsAug 1, 20251.0Was planning on replacing my dads old mitre with the makita mitre saw and a few blades for his birthday, when I asked the man at the contractor area, the short one that looks like George Costanza, to get the saw out of the cage, but he went to help a man who was yelling profanities at the workers loudly. Decided to get a similar item at Home Depot. You’ve lost a customer and many future sales from us.
Frequently Asked Questions About RONA M. Sullivan & Son Limited
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA's return policy?
You can return any product other than appliances within 90 days in its original condition and packaging with the original receipt for a refund, exchange, or store credit. Exceptions apply; see rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA order?
Check your order status online by entering your order number and email or by logging into your RONA account. Email updates will be sent for status changes. More info at rona.ca/en/track-order.
What are RONA M. Sullivan & Son Limited's store hours?
The store is open Monday to Thursday from 7:30 AM to 6:00 PM, Friday from 7:30 AM to 5:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.
Does RONA offer delivery services?
Yes, RONA offers parcel delivery free for purchases of $49 or more and truck delivery for larger items at a cost of $79 in most stores. Details at rona.ca/en/online-purchases or your local store.
Can someone else pick up my RONA online order for me?
Yes, you may designate a third party aged 16 or older to pick up your order. They must bring a copy of the confirmation email and government-issued photo ID.
What payment methods does RONA accept?
Online, RONA accepts Mastercard, Visa, RONA credit card, and PayPal. In-store, payments by Visa, MasterCard, cheque, credit card, or cash are accepted.
How long do I have to pick up my order once it's ready?
You have 7 days from the email confirmation to pick up your order. If not picked up within that time, your order will be cancelled and refunded.
What installation services does RONA provide?
Many stores offer installation services with fixed prices available in-store or by contacting the call center. Visit rona.ca/en/install-services for more details.
How can nearby locations like Missy's Fries or Tim Hortons enhance my visit to RONA in Arnprior?
After shopping at RONA M. Sullivan & Son Limited, you can enjoy a meal or snack at nearby restaurants like Missy's Fries, Tim Hortons, or Wes' Chips, making your visit convenient and pleasant.
Is there convenient parking or curbside pick-up available at RONA in Arnprior?
Yes, RONA offers designated curbside pick-up spots. Park there, call the store, and an associate will bring your order to your vehicle for easy access.