Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Ancaster provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Ancaster & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,136 reviews
5 stars
517
4 stars
303
3 stars
111
2 stars
55
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some employees received high praise for their helpfulness, while others were reported as rude or unhelpful.
Product Availability
Frequent issues with inventory accuracy and product availability, leading to customer frustration.
Store Cleanliness
Generally noted as clean and well-organized, but some customers reported cluttered aisles and disorganization.
Delivery and Installation
Numerous complaints about poor coordination and communication regarding delivery and installation services.
Positive Experiences
Several customers shared positive experiences with specific employees who provided excellent service and product knowledge.
- CMChristine MOct 16, 20255.0I had a great experience in the paint department this week. The employee provided me with samples of stains so that I could make an informed decision. He was genuinely friendly and answered all my questions. I had a similarly great experience at the Rona Waterdown too. Both Ronas are fantastic - always stocked with what I'm looking for, always clean, and the staff is always very helpful. Thank you!
- AAAmgad AntounOct 13, 20255.0Wonderful staff, clean and neat store, great service and caring people. Special thanks to Chris in appliances and Cinthia in Cabinets. Chris was very thorough, helpful, knowledgeable and patient when I needed to replace 4 appliances in my kitchen. Helped me find the right ones, located ones not on hand, helped me with measurements and specs, price matching and decision making on multiple visits, all the way to arranging delivery to my kitchen by a fantastic delivery team. They carried the appliances up multiple stairs through narrow doorways like babies and placed them without as much of a scuff or scratch on my new floors or kitchen cabinets. Thank you so much team Rona!
- LLLucienOct 6, 20252.0By far the worst Rona+ store I've been to. 3 times now I've driven to the store as it shows inventory of 100+ and each time no one can find the product...what they are able to do is supply excuses and reasons as to why there must be a mistake on the quantity. Never seen a Rona+ like this. I would suspect poor management organization. Won't return to this particular store. Note: Added a star only because this last time I was there and they couldn't find it, was because someone was in the process of stealing it in their truck around back. They stopped me on my way out and said they found it.
- 111tHardbodyOct 2, 20252.0Was very disappointed waited 40 min for them to find a bathtub, then they told me they could not fined it. So I picked another one. Waited 30 min just to have them come back and tell me they could not find that one either. Back to home depot
- JDJenny DouglasSep 20, 20251.0After waiting 2 weeks for the installer of closet doors to call, he tells me that he doesn't do closet doors. I called the store and after being on hold for 28 minutes, I was cut off. I called back 4 times and nobody in the store answered. I am beyond frustrated, and mad at myself for not going to Home Depot.
Frequently Asked Questions About RONA+ Ancaster
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Ancaster?
RONA+ Ancaster offers a wide variety of home improvement and hardware products, including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and home decor.
What are the store hours for RONA+ Ancaster?
The store is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Ancaster offer delivery and in-store pickup options?
Yes, RONA+ Ancaster provides in-store pickup, delivery, and no-contact delivery services for purchased products.
Can I rent a truck or tools at RONA+ Ancaster?
Yes, RONA+ Ancaster offers truck and tool rentals. Availability is limited, so it is recommended to call ahead to confirm before visiting the store.
What payment methods are accepted at RONA+ Ancaster?
They accept major credit cards such as Visa, MasterCard, American Express, cash (in-store only), and cheques. Online payments are through credit cards or PayPal.
Does RONA+ Ancaster provide installation services?
Yes, many installation services are available including appliance installation, flooring, cabinets, bathroom plumbing, windows and doors, and more. You can find details and request installation services on their website.
What is RONA+ Ancaster's return policy?
Products (except appliances) can be returned within 90 days of purchase in original condition with the receipt for refund, exchange, or store credit. Specific conditions apply and more info can be found on their website.
How can I check the status of my order at RONA+ Ancaster?
You can check your order status online by entering your order number and email or by logging into your RONA account. You will receive email updates regarding order status changes.
How can customers visiting RONA+ Ancaster benefit from nearby places like the Pro Desk at RONA+?
The Pro Desk at RONA+ provides specialized building supplies and services which complement RONA+ Ancaster’s home improvement offerings, making it convenient for professionals and customers to access expert assistance and products in one area.
What nearby dining options exist for customers visiting RONA+ Ancaster?
Customers can enjoy nearby dining options such as Tim Hortons, Pizza Hut, Domino's Pizza, and Sunset Grill for coffee, pizza, and meals before or after shopping at RONA+ Ancaster.
How can nearby real estate services benefit customers of RONA+ Ancaster?
Nearby real estate agents and services like RE/MAX Escarpment Realty Inc. can assist customers looking to buy or sell homes and may work with RONA+ Ancaster to provide home improvement solutions tailored for new homeowners and renovators.