Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
553 reviews
5 stars
472
4 stars
31
3 stars7
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of the sales associates and delivery teams.
Delivery Experience
The delivery process was frequently described as timely, efficient, and smooth, with many customers highlighting the courteous nature of the delivery personnel.
Product Satisfaction
Overall, customers expressed high satisfaction with their purchases, noting the quality of the products and the ease of the buying process.
Communication
Many reviews mentioned clear communication regarding delivery times and updates, contributing to a positive customer experience.
Areas for Improvement
Some customers reported issues with language barriers among sales staff and occasional delivery scheduling problems.
- ANAryan Nava3 days ago5.0My experience with Brick was amazing. Although a few items were unavailable and on backorder, the team called me and gave me the option to order items that were in stock so I could receive my delivery faster. The free home delivery was a big plus as well. The staff at Brick are friendly and great to work with.
- CDChris DavisJan 4, 20265.0The rep in-store, despite being alone that day, was attentive and helpful. The delivery people were professional, thorough, and efficient.
- JFJacob FriestJan 4, 20263.0Delivery was fast and easy, but our new fridge got a scratch in the side that is visible during the process.
- LCLesley ColesDec 27, 20253.0The woman that took our order was rude and impatient. We were also told we could pick up our items in 2 days and were advised by the Whitby store that they shouldn't have done this. Our new pick up date is a week later. Whitby store is better to deal with.
- HSHewa Pathiranalage Vindya Kasuni SenevirathneDec 16, 20255.0I recently ordered a Matteyo leather reclining sofa, and I had a wonderful experience from start to finish. The sales associate, Sarah, and the manager, Nuria, provided excellent customer service and made the entire ordering process very smooth. They were patient, knowledgeable, and took the time to answer all of my questions. I was pleasantly surprised to receive the delivery today, and everything went perfectly. The delivery team was professional, efficient, and did a great job assembling the sofa and placing it exactly where I wanted it. I am extremely happy with both the product and the service. Thank you to the entire team for such a smooth and positive experience!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee?
Yes. If you find a lower price for the same brand and model within 30 days of purchase at The Brick or a competitor, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Yes. Orders can be cancelled at any Brick location anytime before delivery or pickup, with refunds processed to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my product?
You can add an extended warranty during purchase online or in store, or by visiting a Brick store within 30 days after receiving your product. Full warranty options are available during checkout or from sales consultants.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery. Delivery is available in most areas, including via third-party couriers and Canada Post for some products.
What are The Brick's store hours at 40 Kingston Road East, Ajax?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. It is closed on regular holidays except November 11, when it opens 10:00 to 21:00.
Which brands does The Brick offer?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, GE, Dyson, Sony, Sealy, Serta, and more.
What nearby stores can I visit along with The Brick at Kingston Road East in Ajax?
Nearby stores include Mark's for men's clothing, GAP Outlet for men's and women's clothing, DSW Canada for shoes and fashion accessories, and Party City for party supplies and costumes.
Are there any useful nearby amenities that could help plan my visit to The Brick?
Yes. Nearby is Telus, a mobile phone store for your telecommunications needs, Michaels for arts and crafts, and LCBO for liquor and wine, which may be convenient for a complete shopping trip.
What other shopping options are near The Brick in Ajax?
Near The Brick, you can also find Winners, Marshalls Canada, SoftMoc, and The Shoe Company - Durham Power Centre for diverse clothing, shoe, and fashion selections.