Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Tulsa, OK Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
3,840 reviews
5 stars
2,166
4 stars
831
3 stars
373
2 stars
154
1 star
316
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their assistance.
Product Availability
Several customers expressed frustration over items being out of stock or not matching online listings, leading to disappointment during their shopping experience.
Store Management
Multiple reviews highlighted issues with store management, including poor communication and unprofessional behavior, which negatively impacted customer experiences.
Checkout Experience
Customers reported long wait times at checkout and issues with self-service options, indicating a need for better staffing and efficiency.
Positive Staff Interactions
Despite negative experiences, some customers noted friendly and helpful staff members who provided excellent service, suggesting that employee training and morale may vary significantly.
- DBDavid Bennett1 day ago1.0Terrible service every visit and the saw seems to be down every time I go to buy wood and need it cut. Seems more like the employees don’t want to do anything
- TJTammy Jones6 days ago3.0As someone who works in a similar environment, it was wild to me to be brushed off when asking questions. I was approached when looking at a stove top today and I asked a question, the woman I spoke to received a message on her hand held. She kept trying to respond to the person then tried answering me incorrectly. She instead wanted to show me where they were located in the store thinking that is what I wanted but that is not what I asked. When I declined and said I wanted to order online because I live out of the area, she said “alrighty then” and walked away and didn’t even answer my questions. I am pretty sure her job is not commission based but she left me feeling like I was a waste of her time so I left the store.
- JVJesse VeldhuizenNov 13, 20253.0Normal expectations met for inventory and supplies for Lowe’s. The check out wait time, especially on the Pro side, is always slow. If you’re in a hurry, this isn’t the Lowe’s to come to.
- BRBonnie RamirezNov 12, 20252.0Customers service is and was very helpful. I can't commit Too much on my 1st trip didn't go as it should have. Thankful Customer service made the difference in saving this store for a bad review.
- ATAlways TemptedOct 21, 20251.0On 10-22 around 630-7pm or so, I spent 30 mins waiting for someone to unlock cages for a Dewalt reciprocating saw. Asked multiple "employees" and never did get anyone to come and unlock. The only person that seemed to be doing any work was the girl at the register near the tools, who tried to page someone a few times. Everyone else asked either ignored or walked off and never returned. There was a guy moving carts? that seemed annoyed to be asked(who also was blocking the aisle in the lot when I had pulled in earlier and took an inordinate amount of time to clear) At least 2 other customers were standing around waiting for the same thing in the area. Even the alarm went off on one of the tools and timed out. No one turned it off. It timed out. I finally tried yelling for help. Still nothing. I won't be back. HORRIBLE CUST0MER SERVICE!!! Spending time and money to come look at tools? Why even sell anything if all of it is inaccessible? Just shut down
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Tulsa, OK?
You can find a wide range of items including appliances, bathroom supplies, building materials, paint, tools, flooring, garden tools, lighting, lumber, patio furniture, plumbing supplies, and more.
What are the store hours for Lowe's Home Improvement in Tulsa?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup or delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will also notify you of any changes.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns started online for Lowes.com purchases or in-store with a proof of purchase or return barcode at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Tulsa?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's provide?
Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, decks, doors, garage doors, HVAC, lighting, roofing, and more.
Are there any nearby places where I can grab food or coffee before or after shopping at Lowe's?
Yes, nearby food and drink options include Hungry Howie's Pizza for quick meals and Starbucks for coffee and snacks, perfect for a break before or after your shopping trip.
What other local services are near Lowe's that might be useful to customers?
Nearby services include Minute Key for key and locksmith needs, Take 5 Oil Change for automotive service, and Exterior Project Services for home services, making it convenient to address multiple needs in one area.
Are there nearby places for shopping or events that I can visit along with Lowe's Home Improvement?
Yes, the 1700 Yale Mall shopping center and Tulsa Fairgrounds Central Park Building, a nearby event venue, offer additional shopping and entertainment options close to Lowe's.