Lowe's Home Improvement

Reviews

• KS

  Kaitlin Spotts

  Feb 27, 2026
  1.0
  On January 12th, I purchased a gas range through the Broken Arrow Lowe’s store. For some reason my stove was shipped to the Tahlequah store, so instead of dealing with Broken Arrow store, am now dealing with Tahlequah store that I live over an hour away from. I also paid not only for the appliance, but also for delivery, professional installation, and haul-away of my old stove. I was given a delivery date of February 2nd. On February 2nd, the delivery team arrived. They were responsible for unhooking my old gas range, installing the new unit, and hauling away the old appliance. However, the delivery driver attempted for less than five minutes to disconnect the gas line, stated he could not do so, and told me I would need to call a plumber. The following day, I hired a licensed plumber who removed the stove in under five minutes, costing me $120 out of pocket. Because the delivery team failed to perform the service I had paid for, I had to reschedule delivery for February 9th. On that date, I received a call stating they were on the way to “drop off” the stove. When I clarified that installation and haul-away were included services, I was told they do not perform installations. The driver then returned the stove to the store. After contacting the store again, I was told the wrong delivery team had been sent and that the issue would be corrected. Delivery was rescheduled for February 16th. On that date, I was informed the third-party delivery team decided not to deliver at all and that my delivery was moved to February 17th — a workday for me. At this point I am beyond upset and asked to speak with corporate. When I spoke with Chris, the manager in Tahlequah, stated he can not give me corporates number without having the new stove installed safely and correctly. He also assured me the stove would be delivered and installed on February 17th if I took off work. I took an unpaid day off based on that assurance. Yet again, I received a call stating they were only able to drop off the stove and could not perform installation or haul-away. At this point, I had incurred $120 in plumbing costs and lost wages due to taking off work — all because Lowe’s repeatedly failed to provide services that I had already paid for. The stove was ultimately left in my garage without installation or haul-away. Later that evening, someone was sent to hook up the stove without prior notification, but they were still unable to haul away the old appliance. I had to personally arrange for the old stove to be removed because I had no means to store or dispose of it. After multiple calls to both the store and corporate customer service, I spoke with Kayla at the Tahlequah location, who assisted in reimbursing my installation kit, delivery, installation fees, and the $120 plumber charge. She also submitted an appeasement request for compensation related to my lost wages and the significant inconvenience caused by Lowe’s repeated failures. I received a call from corporate stating that no additional compensation would be provided because my stove had been discounted. I find this response unacceptable. The issue is not about the product price — it is about repeated negligence, failure to provide paid services, poor coordination with third-party delivery teams, and the financial loss and inconvenience I endured over the course of more than a month.
• BC

  Brittany Kristin Compton

  Feb 9, 2026
  5.0
  I visited the home appliance department for quotes on washing machines. The staff were very friendly and helpful. I was able to get what I needed and was treated with courtesy.
• WK

  Wally Kent

  Feb 2, 2026
  1.0
  When cashing out they only have self checkouts, but they have six girls watching and helping people self checkout 🤣 you can walk a city block to the lumber side to get them to checkout, I don't use self checkout because I'm not getting a discount and their getting Richer
• DB

  Deborah Bailey

  Jan 15, 2026
  4.0
  Before I go in the store, I have learned to look at the Lowe's app to find the location of the item(s) I want. It's a large store and depending on his busy they are, clerks are not always available. On my latest visit, I walked into the store, straight to the aisle and bin#, got the 48" tube lights and was out of the store in ten minutes.
• LJ

  LJ Jones

  Dec 11, 2025
  1.0
  My wife and I bought 2 storm doors, including installation. Nov. 2nd. They ordered the wrong doors and we had to stop the installer who was already 10 days late. They also sent the wrong trim, for the garage storm door, even after the installer did his so called professional install inspection and report at our home. Lowe's now has the new doors in which were reordered, we were then told by the unprofessional, unreliable, and always late installer, they cannot get them installed until 2026, sometime in January. We bought them on the lowes' card then paid the balance in full the first statement. They will not give me my money back, and the store insist on all they can do is give us a lowe's credit. We paid with real American money, not lowe's credit money. I can however cancel the always late, unprofessional and unreliable installer that they use, and we did. So now I will go pick up my doors, hope they are not damaged, and correct. I will install them myself since Lowe's and the, always late, unprofessional, and unreliable installer, are absolutely not worth hiring and yes I will never purchase anything here ever again.

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