Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Stillwater, OK Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,637 reviews
5 stars
785
4 stars
390
3 stars
173
2 stars
85
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty in getting assistance and rude interactions with staff.
Product Availability
Customers frequently mentioned issues with product availability and stock discrepancies, leading to frustration.
Employee Helpfulness
While some customers praised specific employees for their helpfulness, others noted a general lack of knowledgeable staff available to assist.
Store Organization
Several reviews highlighted confusion regarding product locations and poor organization within the store.
Checkout Experience
Customers expressed dissatisfaction with the self-checkout system and long wait times at the registers.
- EJEdward JinkensNov 12, 20255.0My wife and I were doing some looking for different items for a house we are trying to purchase. We ran into an assistant manager Russell Potter and accociate Dan. Russell was very knowledgeable about everything we had in question. We asked about paint, flooring and bathroom vanities. Russell and Dan are assists to the Lowe's company. If we ever need more advice we will contact one of them.
- MMMiranda MyerNov 8, 20255.0Just a random visit because ponca lowes was out of what we needed. So much nicer and a much quicker check out than ponca. Idk why?
- SASBS AutoOct 21, 20253.0Special assistance needed in the paint department, Special assistance needed in the paint department, Special assistance needed in the paint department, Special assistance needed in the paint department, Special assistance needed in the paint department, Special assistance needed in the paint department, Special assistance needed in the paint department, Special assistance needed in the paint department, Special assistance needed in the paint department.
- MCMaranda CodySep 22, 20251.0Bought 3 gallons of paint from them and they mixed one of the 3 in the wrong finish. We noticed after painting that half of our living room was shinier than the other after the paint had dried. Checked the cans and saw their mistake. I took the cans to customer service to let them know what happened and hopefully to get a replacement can in the correct finish. The lady working returns immediately said she couldn’t help me once she saw the paint cans, didn’t even know want to hear why. I told her that Lowe’s has a 30 day satisfaction guarantee on paint, I just read it on their website. She got a manager, the manager was even worse than her. They treated me like I was trying to steal from them by trying to get a replacement on a $70 can of paint that was their screw up. I even showed them pictures of our ceiling and how the paint doesn’t match. I was laughed at for trying to return an empty can and told the 30 days satisfaction guarantee didn’t apply because the can was empty and the paint was tinted. The manager kept picking up the empty can and saying you used it, what are you trying to return. I said yes we used it, trust me we wish we hadn’t have spent hours painting using the wrong paint, it wasn’t for fun. He said we should have tested it first, well paint all looks the same when it’s wet and we’ve never had this issue in all my years of buying paint from Lowe’s. I have never been so embarrassed or treated so poorly in a store in my life. This after spending well over a $1000 at this store on new paint and appliances in the last month. I didn’t want my money back, I just wanted a can in the correct finish so I could cover up the wrong paint on my ceiling. This store is in serious need of customer service training! So I drove an hour to another Lowe’s and the manager there was so kind and all to happy to make it right. I will NEVER use Stillwater Lowe’s again.
- JHJohn HoehnSep 18, 20251.0So I needed a storm door went to lows picked one out. Sales person talked me in to letting them install. 6 days go but they never contacted me. I call and they said there installation people can't install on a mobile home. Hole week and not a word. I will take my business elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Stillwater, OK?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more for both DIY enthusiasts and professionals.
What are the operating hours for Lowe's Home Improvement in Stillwater, OK?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours available.
Does Lowe's offer online shopping and delivery services?
Yes, you can shop online at lowes.com and choose either in-store pickup or delivery services.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the order status changes.
What should I do if I want to return or exchange an item bought at Lowe's?
Most items can be returned within 90 days. Returns bought online can be initiated in your Order History, and in-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, lighting, HVAC, and more.
Is Lowe's Home Improvement in Stillwater, OK accessible for wheelchair users?
Yes, the store offers wheelchair accessible parking and onsite services to accommodate accessibility needs.
What nearby places can customers visit before or after shopping at Lowe's Home Improvement?
Customers can visit nearby places such as Aspen Coffee Company for a coffee break, Buffalo Wild Wings for dining, and AMC Entertainment for movies, all conveniently located close to Lowe's.
How can nearby services like KeyMe Locksmiths and Blue Rhino Propane Exchange complement a visit to Lowe's?
Customers can conveniently handle locksmith needs at KeyMe Locksmiths or exchange propane tanks at Blue Rhino Propane Exchange near Lowe's, streamlining home improvement and related errands in one trip.
Are there car wash options near Lowe's Home Improvement in Stillwater, OK?
Yes, several car wash options such as Speedy Splash Carwash, American Auto Wash & Detail, Stillwater Detailing, and Club Car Wash are nearby for customers who want to clean their vehicles during or after their visit.