Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What types of products can I find at Lowe's Home Improvement in Shawnee, OK?

Accepted Answer

You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.

Question 10

What are Lowe's Home Improvement's store hours in Shawnee, OK?

Accepted Answer

The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, for example, it is closed on November 27, 2025, and December 25, 2025.

Question 11

Does Lowe's Home Improvement in Shawnee offer delivery and in-store pickup options?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.

Question 12

Can I return or exchange items purchased at Lowe's?

Accepted Answer

Most items can be returned within 90 days. You can start returns online for items purchased on Lowes.com, or return in-store with proof of purchase. Some exceptions may apply.

Question 13

What brands are available at Lowe's Home Improvement in Shawnee, OK?

Accepted Answer

Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Weber, and many more.

Question 14

What are the main payment options accepted at Lowe's Home Improvement?

Accepted Answer

They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.

Question 15

What installation and onsite services does Lowe's offer?

Accepted Answer

Services include installation for appliances, flooring, blinds, cabinets, countertops, decks, doors, garage doors, generators, gutters, HVAC, lighting, shower doors, siding, smart home systems, toilets, windows, and more.

Question 16

Are there nearby dining options if I visit Lowe's Home Improvement in Shawnee?

Accepted Answer

Yes, nearby dining options include IHOP, McDonald's, Taco Bell, Bricktown Brewery, Braum's Ice Cream & Burger Restaurant, Cracker Barrel, Starbucks, Popeyes, Whataburger, Burger King, and Wingstop, offering a variety of meals before or after your shopping trip.

Question 17

What other services or stores are located near Lowe's Home Improvement in Shawnee?

Accepted Answer

Nearby you can find key and locksmith services like minuteKEY, office supplies at Staples, shipping services via UPS Alliance and UPS Access Point, gas stations such as Circle K and Phillips 66, and clothing stores like Burlington and Maurices.

Question 18

Are there convenient lodging options near Lowe's Home Improvement in Shawnee?

Accepted Answer

Yes, the Hampton Inn Shawnee and Hampton by Hilton hotels are nearby, providing convenient accommodation options if you're visiting Lowe's from out of town.

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