Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Shawnee, OK Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,660 reviews
5 stars
1,426
4 stars
637
3 stars
293
2 stars
101
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock despite being listed as available.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, others expressed frustration at the difficulty in finding assistance.
Delivery Issues
Several reviews highlighted problems with delivery services, including missed appointments and lack of communication.
Store Cleanliness
The store was generally described as clean and well-stocked, although some customers mentioned clutter and disorganization.
- KMkim myers1 day ago5.0This is a good place for all your dyi needs. I would definitely recommend this place to friends and family to check them out.
- MMMikeNov 10, 20251.0Does anyone actually work here ? There are gobs and gobs of people with Lowe’s name tags on like they work there. But there’s never anyone there that can actually help you. When you do track someone down it’s “not their department” or some other BS excuse. Then if you can actually find someone to help you all they do is look up the item you’re looking for on their phone. Just like I did when I was standing there. Jesus. If yall don’t wanna do your job leave the keys to the forklift up front. I’ll unload the truck for you too. Lazy….. Lowe’s y’all need to hire some managers that understand how retail and customer service are supposed to work.
- OSOzzy SalNov 4, 20254.0Every you could need for home. Lumber and little sketchy at times.
- JYJackie YorkOct 28, 20252.0Usually this is my Lowe’s store of choice, but yesterday, my experience was pretty upsetting after encountering a female employee in the flooring department. I spent hundreds of dollars and you would think she would not have been so unhelpful, bored, smirky and dismissive of our questions. I felt like she was trying to tolerate two senior citizens that were interrupting more important things she had to do. Please send her to some customer service training.
- JFJoel FrosterOct 23, 20251.0We were set for a delivery today, I had to pick my son up and told the driver I would be back in 20 mins. He specifically asked what time and told me he would make a few other drops and would be back. I said thats fine, and sent a text when I got back. Instead of him leaving to do those supposed drops. He waited in my driveway until 5 mins b4 HE knew I would be back and then left. My daughter said it was weird they set their all that time until I was literally right down the street. I believe he did this purposefully and thats why he asked when I would be back specifically. I cant stand someone who does things just to screw other ppl over. The fact they give u a 4hr window to be available is ridiculous all together then when u communicate with the driver they decide to be the biggest lair and jerk there is. Im so ticked off with this employee and hope there are consequences for outright lying just to make it look like the customer wasn't there. I told him my daughter could let him in and even offered the neighbor to come over. But instead he assured me that he would just be back later. THANKS DYLAN for ur rare integrity! NOT
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Shawnee, OK?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are Lowe's Home Improvement's store hours in Shawnee, OK?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, for example, it is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement in Shawnee offer delivery and in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. You can start returns online for items purchased on Lowes.com, or return in-store with proof of purchase. Some exceptions may apply.
What brands are available at Lowe's Home Improvement in Shawnee, OK?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Weber, and many more.
What are the main payment options accepted at Lowe's Home Improvement?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation and onsite services does Lowe's offer?
Services include installation for appliances, flooring, blinds, cabinets, countertops, decks, doors, garage doors, generators, gutters, HVAC, lighting, shower doors, siding, smart home systems, toilets, windows, and more.
Are there nearby dining options if I visit Lowe's Home Improvement in Shawnee?
Yes, nearby dining options include IHOP, McDonald's, Taco Bell, Bricktown Brewery, Braum's Ice Cream & Burger Restaurant, Cracker Barrel, Starbucks, Popeyes, Whataburger, Burger King, and Wingstop, offering a variety of meals before or after your shopping trip.
What other services or stores are located near Lowe's Home Improvement in Shawnee?
Nearby you can find key and locksmith services like minuteKEY, office supplies at Staples, shipping services via UPS Alliance and UPS Access Point, gas stations such as Circle K and Phillips 66, and clothing stores like Burlington and Maurices.
Are there convenient lodging options near Lowe's Home Improvement in Shawnee?
Yes, the Hampton Inn Shawnee and Hampton by Hilton hotels are nearby, providing convenient accommodation options if you're visiting Lowe's from out of town.