Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Norman, OK Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,168 reviews
5 stars
1,132
4 stars
479
3 stars
214
2 stars
84
1 star
259
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude interactions and a lack of assistance.
Inventory Issues
Several customers expressed frustration with items being out of stock or not available for purchase despite being listed online.
Checkout Experience
Many reviews highlighted dissatisfaction with the predominance of self-checkout options, leading to a lack of human interaction during the checkout process.
Delivery Problems
Numerous complaints were made regarding delivery issues, including delays, damaged products, and poor communication about delivery status.
Store Organization
Customers noted that the store was often disorganized, making it difficult to find items or receive help from staff.
- RSRan S.4 days ago1.0I ordered a tool set online for in-store pickup. When I went to pick it up in the evening, I was told it wasn’t ready and to come back the next day. I called customer service to confirm the order was ready, and when I returned to the store, the staff informed me—very rudely—that the product was no longer available. When I placed the order, there were six in stock. Instead of offering a solution, I was told to drive to another Lowe’s 20 miles away. I requested that the item be shipped to my address, but they refused to help. Extremely unprofessional staff at this location.
- CMCourtney McPherson5 days ago2.0For the most part I enjoy shopping at Lowes. However they are allowing shady sales people to wear a Lowes uniform and pose as their employees to sign you up for an in-home water test. THESE PEOPLE DO NOT WORK FOR LOWES. THEY ARE SALESMEN FOR MOORE WATER AND AIR. These salesmen accosted my husband while he was alone with our children after following them to an aisle. The company in question scams people with misleading information about products and financing. Im very disappointed that Lowes would allow their customers to be scammed like this.
- CCChicagoguy84Nov 14, 20251.0One of the worst Lowe’s I’ve had to deal with !! rude employees horrible customer service i’m a gold status pro Member. I’m just taking my business to the one in Moore from now on
- AGAdam GiddensNov 9, 20251.0Strike 1- their paint department advised me to buy marking paint to stripe my pickle ball court. After about a month the paint started fading. At that point, I read the can and it said that this is temporary paint and not to be used for permanent use. The store refused to provide any sort of refund for the 6 cans of paint that I purchased, despite it being their recommendation and despite the time and effort I wasted using this paint. Strike 2- their employees recommended that I try RoundUp 365 after the regular Roundup failed to kill grass in my flower beds. The RoundUp 365 failed as well. They refused to give me a refund or store credit and told me that I would have to take the issue up with RoundUp. Strike 3- several months back I purchased some air filters for future need. Upon opening a package of the filters I noticed how thin the filters were- might as well as use a paper towel over the intake. They refused to provide any refund or store credit even on the unopened filters due to the purchase being over 90 days past. They still sell these filters and I was planning to buy different filters. I am officially done with Lowe's starting today.
- GMGregory MuseOct 30, 20255.0The place was quite empty but it was close to closing time. The few staff that i ask directions from were very friendly and courteous.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Norman, OK offer?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, and more. They also provide installation services for appliances, flooring, doors, HVAC, and various home improvement needs.
What are the store hours for Lowe's Home Improvement in Norman, OK?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary; for example, the store is closed on November 27, 2025, and Christmas Day 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I find a product online at Lowe's?
You can search for products online using keywords, Lowe’s item numbers, brand, or manufacturer's model numbers. You can also browse by department to explore the selection.
What payment options are accepted at Lowe's Home Improvement Norman store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns purchased online can be started through your Order History. For in-store returns, bring proof of purchase to the customer service desk or use the return barcode found on your order details.
Are there any nearby services for propane exchange near Lowe's?
Yes, Blue Rhino Propane Exchange is located near Lowe's, providing convenient propane exchange services for customers.
Where can I get locksmith services near Lowe's Home Improvement?
Nearby, there is minuteKEY and Minute Key, both offering key and locksmith services, accessible to customers visiting Lowe's.
What automotive repair services are close to Lowe's in Norman?
Crash Champions Collision Repair and Service King Collision, offering auto body and collision repair services, are located near Lowe's.
How can I reach Lowe's Home Improvement customer service by phone or email?
You can contact Lowe's customer service at +1 405-329-2009 or via email at customercare@lowes.com.