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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Norman, OK is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,190 reviews
5 stars
1,140
4 stars
485
3 stars
214
2 stars
84
1 star
267
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and difficulty in receiving assistance.
Product Availability
Customers frequently mentioned issues with product availability, including items being out of stock or not ready for pickup despite notifications.
Employee Helpfulness
Some reviews highlighted positive interactions with specific employees who provided helpful and courteous service.
Return Policy Issues
Several customers expressed frustration with the strict return policy and difficulties in exchanging or returning faulty products.
Store Organization
Customers noted disorganization within the store, making it challenging to find items or receive assistance.
- DBDonna Besley1 day ago5.0Had an amazing experience in the paint section today. Lesley (who doesn’t even work in that section currently but has experience) was extremely knowledgeable and friendly. She offered to help me when the person who works the section was otherwise indisposed. She was able to answer all my questions and helped me decide which paints were appropriate for my project. She is prime example of what great customer service is!
- KKKeysDec 25, 20254.0It did take awhile for us to get service at the paint counter (since they seemed short staffed, potentially due to the holidays?). Luckily the man who serviced us was incredibly helpful, he used a tool to get a perfectly matching paint. Great work!
- MHMary HopeDec 16, 20251.0I purchased a 5-year Lowes protection plan for my Maytag dryer for $129. I've tried to use it and I am still sitting here with a broke dryer. Bad bad bad decision. I will never purchase another Lowe's protection plan again. I have called and called. They use a company called Arkansas Computer systems for their repairs. What a joke! ACS is the sorriest company I have ever had the opportunity of using. Never again will I get caught like this. I will never purchase an extra protection plan from Lowe's home improvement again.
- KWKaytie WilbanksDec 15, 20251.0I wish I could give negative stars. This company is full of nothing but thieves and scammers. Being charged interest on a closed & paidoff account. Hope I can save someone else from making the same mistakes we did by trusting this company. Never get the credit card unless you like throwing your hard earned money away at invisible fees and made up interest charges.
- BWBill WhitleyDec 9, 20251.0Customer service has been an issue for years. Didnt used to be. lowes was my store of choice. Spents 10s of thousands there, never again. Tried to check out in garden center, looked all over for price on the shelf for landscaping materials. I take pictures if i can. Got in line, rude lady asked me how much they are. I stated i looked, couldnt find it. She turned and waited on other side, turned back to me asking if i got that price yet. I said its not my job to call someone to help. She turned her back to me to wait on other side. I told her to get a manger, she informed me she was the manager. Went back yesreday 12 8 2025 needed help in plumbing, knew what i needed couldnt find it. Finally asked cashier for help in plumbing, she said what aisle? I said plumbing. She said what number. I said PLUMBING. She laughed and said ok. She called somebody i went back to plumbing, nobody came. Im looking down both aisles. No one!! Finally caught a lady walking by. She tried to help. She finally said they must be out. Poorly managed, no training, dont expect to know all, just try. Wont be back.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Norman, OK offer?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, and more. They also provide installation services for appliances, flooring, doors, HVAC, and various home improvement needs.
What are the store hours for Lowe's Home Improvement in Norman, OK?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary; for example, the store is closed on November 27, 2025, and Christmas Day 2025.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I find a product online at Lowe's?
You can search for products online using keywords, Lowe’s item numbers, brand, or manufacturer's model numbers. You can also browse by department to explore the selection.
What payment options are accepted at Lowe's Home Improvement Norman store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns purchased online can be started through your Order History. For in-store returns, bring proof of purchase to the customer service desk or use the return barcode found on your order details.
Are there any nearby services for propane exchange near Lowe's?
Yes, Blue Rhino Propane Exchange is located near Lowe's, providing convenient propane exchange services for customers.
Where can I get locksmith services near Lowe's Home Improvement?
Nearby, there is minuteKEY and Minute Key, both offering key and locksmith services, accessible to customers visiting Lowe's.
What automotive repair services are close to Lowe's in Norman?
Crash Champions Collision Repair and Service King Collision, offering auto body and collision repair services, are located near Lowe's.
How can I reach Lowe's Home Improvement customer service by phone or email?
You can contact Lowe's customer service at +1 405-329-2009 or via email at customercare@lowes.com.