Lowe's Home Improvement

Reviews

• TR

  Tom Ryan

  Mar 21, 2026
  1.0
  Horrible company. This company and especially this location is the worst experience you will have. Their customer service has become nonexistent. When I am in other towns I am able to go to other places like HD, but this is all we have in Grove. I have tried delivery service multiple times and every time it is a joke. I’ve paid for same day delivery and did not get until a day later. They didn’t care when I complained. I ordered a couple of days ago for a delivery today, to be able to work on a deck over the weekend. They said it would arrive between 8-12. Waited around all day with no communication. At 3:00 they called and said they couldn’t deliver down my road. They have delivered down this road many times! Anyways I told them to refund it and I will get from someone else. They still haven’t refunded it. I am not going to be able to work on the deck this weekend because now nobody is able to deliver until Monday. Please sell this store to another company that cares about their customers! We are sick of dealing with you.
• FM

  Faye Moretz

  Mar 18, 2026
  5.0
  Always helpful.
• RC

  Ronna Crosby

  Mar 13, 2026
  3.0
  It seems more and more Lowe's is hard to find someone to help. Doesn't matter day or time either as I have been in all different times. But the weekend, forget it! It's sad really, and then when you finally get what ya need, go up front and you check your own self out too! Sad how things have changed with Lowes
• MM

  Meliah Marie

  Mar 13, 2026
  1.0
  If you’re a veteran, I would not recommend this Lowe’s. The way service members are treated here is very disappointing. For months my husband has tried to register for Lowe’s military discount through their website, but the ID.me verification keeps failing. We’ve spoken to employees at several other Lowe’s locations and many said they’re aware the system hasn’t been working properly for some people. At those stores, managers were able to manually apply the discount without any issue. At the Grove Lowe’s, we explained the same situation to a customer service employee. Instead of helping, she immediately said there was nothing she could do. When my husband explained that other Lowe’s stores had manually applied the discount, she still refused and told him he would just have to make an account. We asked for a manager, and Mariah came over with a very dismissive attitude. After hearing the situation she said, “I’ll do it for you this one time, but you need to figure out the ID.me,” and walked away. She didn’t even apply the military discount she just made the purchase tax exempt. The issue wasn’t the discount itself, it was the attitude and lack of respect. Veterans deserve better treatment than this. Do better, be better. We will not be going to that Lowes again, we would rather drive to a different location tbat deal with their disrespect.
• JM

  Justin Miller

  Mar 7, 2026
  1.0
  Bought a hot water tank that did not work. Had it delivered. Was told if I came in store and purchased another one the exact same they would refund the money for the one that I had delivered that did not work. Not the case. Brought back the one that was brand new that did not work and they are telling me it's a manufacturer problem not theirs.

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