Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Grove, OK Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,263 reviews
5 stars
678
4 stars
294
3 stars
110
2 stars
52
1 star
129
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the staff for being friendly and helpful, there were numerous complaints about unhelpful or rude employees, leading to a mixed perception of service quality.
Delivery Issues
Several customers reported significant problems with delivery services, including no-shows and poor communication, which negatively impacted their overall experience.
Product Availability
Customers expressed frustration over inconsistent product availability and issues with stocking, leading to dissatisfaction when items were not found as expected.
Checkout Experience
Many reviews highlighted long wait times at checkout, particularly with self-checkout options, which frustrated customers who preferred traditional cashier service.
Customer Service
There were numerous complaints about poor customer service, including difficulties with returns and exchanges, which left customers feeling undervalued and dissatisfied.
- LTLori TushOct 17, 20255.0Always friendly helpful staff
- DDDavid DaltonSep 28, 20255.0Big selection, great customer service.
- DWDeborah WingoSep 27, 20255.0Love to look at home decor
- JMJonathan MarshSep 25, 20251.0Lowe’s fire your delivery service you use. They are super unprofessional. I drove 2 hours to meet them for a delivery. And they no showed. Said they called me, but if they did call they were spam blocked, didn’t leave a message and just went home for the day. The delivery dispatch lady I talked to wouldn’t even let me talk and told me I need to figure out how to turn spam block off. Lowe’s your better than this find a new delivery 3rd party company to use.
- TTTony TuckerSep 18, 20251.0I hardly ever give 1 star reviews because I like to be fair. This Lowes deserves it though. I have ordered many things and many times an issue. Today was last straw. I have been trying to get someone to sheet rock my office for months, I finally found a good dependable sheet rock guy. I needed sheet rock though. No problem. Lowes carries sheet rock. I have a pro account. I ask to have it delivered 30 pieces 12x4 and a bunch of insulation. Oh they can only deliver 15 pieces at a time. Ok that will get us started for today, deliver the rest tomorrow, What time will they be here. Oh between 8a and 8pm. Ok, I go up to my hot shop without sheetrock and I wait all day. About 6:33p I call them. Oh no one has picked up yet and yes these delivery people will not be able to deliver today and no guarantee tomorow. I just cancelled after dealing with Lowes for years I will just use Walkers from now on. Most Lowes have had good service. I just haven't seen it at this one.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Grove, OK offer?
Lowe's offers a wide range of products including appliances, tools, paint, patio furniture, home décor, flooring, plumbing, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Grove, OK?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours.
Does Lowe's Home Improvement in Grove, OK provide installation services?
Yes, Lowe's provides various installation services including appliances, flooring, blinds, doors, cabinetry, decking, and more.
Can I return or exchange items purchased at Lowe's Home Improvement?
Most items can be returned within 90 days with proof of purchase. Online purchases can be returned by starting a return in your order history.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Grove store offers both in-store pickup and delivery services.
How is Lowe's Home Improvement in Grove, OK connected to nearby places like Minute Key?
Minute Key, a key and locksmith service, is nearby and complements Lowe's by offering quick key duplication services, handy for home improvement customers who may need new keys for doors or security systems.
What nearby places can I visit for dining after shopping at Lowe's in Grove, OK?
Mazzio's, an Italian and pizza restaurant, is close to Lowe's and offers a convenient spot to enjoy a meal after your shopping trip.
Are there furniture stores near Lowe's Home Improvement in Grove, OK?
Yes, both Nuance Decor and Westco Home Furnishings are nearby furniture stores where customers can browse additional home décor and appliance options.
What payment options does Lowe's Home Improvement in Grove, OK accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can customers track their order status at Lowe's?
Customers can track their order status online by entering their order number or logging into their MyLowe's account and will receive email updates about their order.