Brand Certified
Lowe's Home Improvement
4.3(1524 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2401 North Kelly Avenue, Edmond, OK
73003, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(405) 285-3030
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/OK-Edmond/2854
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Edmond, OK, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.3
1,524 reviews
5 stars
940
4 stars
342
3 stars
107
2 stars
38
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised individual employees for their helpfulness and friendliness, there were significant complaints about poor management and rude staff interactions.
Product Quality
Several customers reported issues with product quality, including receiving rotten mulch and problems with appliance deliveries.
Store Experience
The store is generally described as clean and well-organized, but there are complaints about long wait times for assistance and issues with online order fulfillment.
Delivery Issues
Numerous reviews highlighted problems with delivery scheduling and execution, leading to frustration among customers.
Staffing Concerns
Customers noted a lack of available staff during busy times, which contributed to negative experiences.
- KKKelly Kirk4 days ago3.0This is my Lowes store and I like it. However I just purchased 15 bags of cypress mulch and when I got home I realized it was rotten, not wet, rotten. It was basically closer to dirt. If you know cypress mulch it is a golden brown, this was dirt brown. I did get a refund for the bags not used, but landscapers need to be aware we may be buying left over stock for a while. One other problem, while I was returning the mulch, the hired help was left with "diddly" to do but I paid them!
- WWwcvFeb 20, 20261.0I purchased quite a bit of patio furniture, plus a grill and firepit from Lowe's, with a schedule delivery. On schedule I was given the delivery window and multiple confirmations that delivery was on schedule. So I took off work to be home when I was assured the delivery was going to be. Well hours pass and I hear nothing. Until finally, mere minutes before the delivery window was up that they were changing the delivery to a full week later. So apparently I'm supposed to believe this date is accurate, and once again just wait for them to turn up if they decide to. Or probably just cancel again at the last minute. Contacting the store was no help because the person I spoke to had no idea why the delivery date had been changed. Take your business somewhere else.
- CNChuck NehringFeb 8, 20265.0It is a Lowes... clean, bright, well organized, solid selections.
- LPLisa PJan 17, 20265.0A BREATH OF FRESH AIR! Go get yourself some. Today was a difficult day for me. Nothing seemed to be working out well in my favor. Have you ever had one of those days? ⛈️ IT ALL CHANGED WHEN I WALKED THROUGH THE FRONT DOOR OF LOWES. There was Demetrius! His smile could put a halt on any ones rainy day. Customer service beyond belief. A "can-do" attitude. I rarely come across excellent customer service; but, when I do...I think everyone should know it! Not only to commend this wonderful person; but, to get everyone else on board. Can you imagine what this world would be like of everyone had a 10th of Demetrius's "Good Vibes"! Try giving a few smiles everyday. Demetrius....Keep up the good vibes, THANK YOU!
- RBR BloomJan 10, 20265.0The store was clean and has much more stock than the one near my house in Shawnee. But the reason I'm reviewing is Stacey T! I was in a different department than hers when she seen me and came to ask if she could help, which she did. I had my puppy and Stacey had treats! Long story short I ended up buying a dishwasher from her. She went above and beyond helping us and her professionalism and kindness is unmatched. She needs a raise!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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