Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Broken Arrow, OK Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1900 East Hillside Drive, Broken Arrow, OK
74012, United States
Hours
Reviews
4.1
2,709 reviews
5 stars
1,487
4 stars
619
3 stars
234
2 stars
95
1 star
274
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times, rude staff, and lack of assistance.
Product Availability
Customers frequently experienced issues with product availability, including discrepancies between online inventory and in-store stock.
Store Cleanliness
The store is generally reported as clean and well-stocked, although some customers noted issues with pest control.
Checkout Experience
Many customers expressed frustration with the self-checkout system, citing long lines and inadequate staffing at traditional registers.
Employee Knowledge
While some employees were commended for their knowledge and assistance, others were criticized for being unhelpful or uninformed.
- MBmona burton3 days ago4.0Ample parking. Went in to do a return. The attendee was nice and pleasant. I left quickly, and forgot the real reason I went in... I needed a instruction manual the young man was very helpful and seemed to be asking everyone if they needed help and if they had a question to please ask. Clean store. No flowers out this time.
- AJA J4 days ago5.0Thank you Wyatt for helping me with locating my lumber list and great customer service he treated customers and his fellow employees with great respect.
- SSSandra SNov 15, 20251.0Very poor customer service. I asked 3 different employees for help with lumber and they shrugged their shoulders and walked off. One of them brought me a cart but he walked away without helping me find what I was looking for. I left empty handed. Bixby Lowe's is miles better and I will be going there from now on. I only went to Broken Arrow Lowe's because I was already in the area for another reason.
- STScott TiptonOct 28, 20251.0Terrible customer service. Stood in the cutting area for 30 minutes trying to get a single sheet of 1/4” plywood ripped down 10” to fit in my car. Finally went to the front to ask for help, only to be told by some old lady “Sorry we can’t cut that it’s too thin it’ll splinter.” I replied I don’t care f it splinters I’ll clean it up at home I just need it to fit in my car. To which she replied, “sorry can’t do it.” Umm, yes you can I’ve literally had it done dozens of times in the past. But this old lady Ms. know it all was literally determined to argue with me the customer, what kind of customer service is that? Lowe’s is trash, went to Home Depot and got the same sheet ripped down and home in 10 minutes. Please Home Depot come to Broken arrow cause Lowes is trash.
- CCCarlos CraigOct 18, 20255.0I want to give a huge shoutout to Adam S. for providing absolutely outstanding service. He went above and beyond to help me find the right equipment for my project — not only guiding me through the store but also taking extra time to explain key concepts and principles so I could fully understand what I was doing. Thanks to his patience and insight, I left feeling confident and well-prepared. Honestly, my project probably would’ve gone sideways without his help. It’s rare to meet someone who genuinely cares that much about a customer’s success. Adam S. is a true asset to Lowe’s, and I’m extremely thankful for his professionalism and kindness. Highly recommended!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Broken Arrow?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Broken Arrow?
Lowe's store hours are Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with holiday hours varying on specific dates.
Does Lowe's in Broken Arrow offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided if your order status changes.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's provides installation services including appliances, flooring, cabinets, lighting, HVAC, roofing, and more to help with your home projects.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Can guests return or exchange items at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History page, and in-store returns require proof of purchase at customer service.
What are some nearby dining options I can visit before or after shopping at Lowe's?
Nearby restaurants include Pardon My Cheesesteak, IHOP for breakfast and brunch, Santa Fe Cattle Co. steakhouse, and Buffalo Wild Wings for American-style dining.
Where can I find propane exchange services near Lowe's in Broken Arrow?
Blue Rhino Propane Exchange is located nearby for your propane refilling needs, convenient to visit before or after shopping at Lowe's.
Are there locksmith services near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key locksmith and key services are located nearby and can assist with key duplication or lock services.