Lowe's Home Improvement

Reviews

• DP

  Deen Pollack

  1 day ago
  1.0
  Allow me to take you on a jourmey of why I will never be buying an appliance from Lowe's ever again. About a year ago, my wife and I purchased a Bosch dishwasher from the Broken Arrow, OK Lowe's. It had to be ordered, so it took a month to arrive. I travel for work, so my wife was doing dishes by hand for our 2 small children. Upon arrival, the dishwasher install was outsourced to lord knows who. During installation, the technician crushed the discharge water tube. This tube isnt a replaceable part. This turned into having to return and order an entirely new dishwasher. After another month of doing formula bottles by hand, I called Lowe's to see the status of our order; turns out, Lowes never placed the second order, so we were forced to wait yet another month for delivery, over 3 months in total. Lowe's never took accountability for the install, which is odd, I shouldnt have to explain to a hardware store thatthe general contractor is responsible for the work performed by any and all subcontractors. After the final install, about a week or 2 later, I noticed that it still wasnt correct, it moves back and forth entirely too much, it isnt bracketed into the cabinetry as it should be. The lack of accountability on Lowes' part was such an affront, I chose to cancel my Lowe's CC, and forego ever purchasing anything of significance again. If this were an isolated incident, Id brush it off, however, a year later, ignoring my warnings, my wife's parents went through almost an identical experience with Lowe's and their dishwasher. This seems to suggest consistent incompetence.
• HE

  Haylee Elkins

  2 days ago
  5.0
  I often go to this Lowe’s and can’t get much help. However shortly after being here an employee (Steve) helped us find what we were looking for. It of course was in the back. He needed help getting what we needed. Steve called for aide from his fellow co-workers. To no avail nobody came. Steve stayed and made sure he helped us get what we needed. I’m not sure of his last name but he was originally bringing in carts. He saw we needed help and immediately helped us. THAT IS CUSTOMER SERVICE. BA Lowe’s needs a few more men like this working for them. Thank you Steve!! To whom it may concern, get this man a raise! God bless you!!
• CC

  Cody

  Jan 3, 2026
  1.0
  Went in there to return some items. Asked Craig from customer service a question he responded very disrespectful and rude and entitled. After that he continued to be disrespectful to another customer which was a elderly lady that just purchased some appliance and he wouldn't hear her out and ignored everybody she said and continued with rude remarks. I hope this is not how a big corporation is going to allow their employees to speak to customers....
• AM

  Adam MacKool

  Dec 30, 2025
  1.0
  Multiple times ive tried this store. Idk if its the employees, the lack of managers managing, or just laziness. Never carts inside like the other stores they make sure people dont have to hunt for something so simpler. The lack of help getting a new load if lumber off the top shelves because they cant fill the empty spots. Just sad. Home depot is wayyy better and more organized
• MB

  mike beaman

  Dec 30, 2025
  1.0
  I kept pressing the button on electrical as I had a question for over 20 minutes then at different times I had two different people page someone other people and myself had questions and cannot get any service. I finally left. I guess I’ll go to Ace Hardware.

Frequently Asked Questions About Lowe's Home Improvement