Lowe's Home Improvement

Reviews

• RA

  Ruben Anguiano

  Feb 28, 2026
  1.0
  Order a hammer drill, it never got delivered and now they won’t cancel my order. It’s been almost a month and no one in customer can give me an answer. The store is worst’s. Get it together Lowe’s
• KS

  Kaitlin Spotts

  Feb 27, 2026
  1.0
  On January 12th, I purchased a gas range through the Broken Arrow Lowe’s store. For some reason my stove was shipped to the Tahlequah store, so instead of dealing with Broken Arrow store, am now dealing with Tahlequah store that I live over an hour away from. I also paid not only for the appliance, but also for delivery, professional installation, and haul-away of my old stove. I was given a delivery date of February 2nd. On February 2nd, the delivery team arrived. They were responsible for unhooking my old gas range, installing the new unit, and hauling away the old appliance. However, the delivery driver attempted for less than five minutes to disconnect the gas line, stated he could not do so, and told me I would need to call a plumber. The following day, I hired a licensed plumber who removed the stove in under five minutes, costing me $120 out of pocket. Because the delivery team failed to perform the service I had paid for, I had to reschedule delivery for February 9th. On that date, I received a call stating they were on the way to “drop off” the stove. When I clarified that installation and haul-away were included services, I was told they do not perform installations. The driver then returned the stove to the store. After contacting the store again, I was told the wrong delivery team had been sent and that the issue would be corrected. Delivery was rescheduled for February 16th. On that date, I was informed the third-party delivery team decided not to deliver at all and that my delivery was moved to February 17th — a workday for me. At this point i am beyond upset and asked to speak with corporate. When I spoke with Chris, the manager in Tahlequah, stated he can not give me corporates number without having the new stove installed safely and correctly. He also assured me the stove would be delivered and installed on February 17th if I took off work. I took an unpaid day off based on that assurance. Yet again, I received a call stating they were only able to drop off the stove and could not perform installation or haul-away. At this point, I had incurred $120 in plumbing costs and lost wages due to taking off work — all because Lowe’s repeatedly failed to provide services that I had already paid for. The stove was ultimately left in my garage without installation or haul-away. Later that evening, someone was sent to hook up the stove without prior notification, but they were still unable to haul away the old appliance. I had to personally arrange for the old stove to be removed because I had no means to store or dispose of it. After multiple calls to both the store and corporate customer service, I spoke with Kayla at the Tahlequah location, who assisted in reimbursing my installation kit, delivery, installation fees, and the $120 plumber charge. She also submitted an appeasement request for compensation related to my lost wages and the significant inconvenience caused by Lowe’s repeated failures. I later received a call from corporate stating that no additional compensation would be provided because my stove had been discounted. I find this response unacceptable. The issue is not about the product price — it is about repeated negligence, failure to provide paid services, poor coordination with third-party delivery teams, and the financial loss and inconvenience I endured over the course of more than a month
• AI

  ATD Irrigation

  Feb 26, 2026
  1.0
  Went to Lowes to buy two bags of topsoil. Garden center was closed. The employee in the garden center was rude. I just needed two bags of topsoil and it was such a ordeal. No reason for all this.
• CE

  Chris Edwards

  Feb 18, 2026
  1.0
  Never could get anyone to cut plywood. First lady i asked seemed annoyed and acted like there was no one to do it. Second was nice and paged again. No help. Ill have to go to home depot.
• CH

  Cristian Harrizon

  Feb 18, 2026
  1.0
  I would recommend that you do not buy used or display items of any kind here at Lowe's. I recently bought a slightly used blower, and when I got home and tried to turn it on, it wouldn't turn on. I went back to the store, which is located near Kenosha St and N 23rd Rd, and they refused to refund my money, and the manager wouldn't help us at all.

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