Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Zanesville, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,771 reviews
5 stars
871
4 stars
451
3 stars
194
2 stars
86
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or unhelpful.
Product Availability
Customers frequently reported issues with stock levels and product availability, leading to frustration when items were not found as expected.
Checkout Experience
Self-checkout only options were unpopular among customers, with many expressing a desire for staffed checkout lanes.
Installation Issues
Numerous complaints about poor installation services and communication, particularly regarding delays and lack of follow-up.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
- CCCassiopeiaNov 8, 20251.0They just lost 2 customers for life over not wanting to cut a board, because “they don’t help with projects” (according to the employee). You know who would help? Home Depot across the street! We had one 10’ board that needed 2 cuts. They could only do one cut. Then, they said they could do it and made us wait about 10 min only for the manager (Tyler) to call the cashier back and say we can carry the cut board down to customer service and get a refund. Worst experience! We’ll never be back, and that’s a shame. We’ve both spent a lot of $$ over the years at this Lowe’s.
- MHMarcella HenryOct 28, 20252.0Yesterday I needed to get a treated board to put under the leveling jacks of my motorhome, so I stopped at Lowe's but they said they wouldn't cut it to the 2 foot lengths I needed, they would only cut it in half to fit in my car. I am in a motorhome, I have no way to cut the board to the sizes I need unless I use a pocket knife or kitchen knife! I even told the man I am in a motorhome and have no way to cut the board, he said they don't do that anymore, so I said fine, I will go to Home Depot then across the street. And I did, they actually treated me like a valued customer at HomeDepot, unlike the response I got at Lowe's! Thank you for your response, but unfortunately I also have a sister in this area that had the same issue just over a week ago at this same location. So sad that the service has been apparently taken out of customer service here.
- DBDavid BradfordSep 6, 20255.0Thomas was very helpful and polite.
- KGKathy GermanSep 2, 20251.0Self Checkout Only! I refuse to support a business that takes good jobs away from good people. No more Lowes for us!
- RMRachael MccreeryAug 30, 20251.0DO NOT PURCHASE CARPET!!!! Still waiting on my carpet installation. I will NEVER use Lowe’s again. I’ve called three different times and only get the same run-around with no resolution. Extremely frustrating and disappointing experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Zanesville, OH?
You can find a wide range of quality hardware products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are Lowe's Home Improvement store hours in Zanesville, OH?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates will also be provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
What installation services does Lowe's provide?
Lowe's provides a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, smart home devices, flooring, and more.
What special features or conveniences does Lowe's offer customers?
Lowe's offers free delivery, free haul away, gift cards, free shipping, easy returns, and easy exchanges.
Are there any nearby places to grab food or a coffee near Lowe's Home Improvement?
Yes, nearby you can visit Golden Corral Buffet and Grill for meals or Starbucks for coffee and smoothies, which can be great stops before or after your visit to Lowe's.
Where can I find automotive services near Lowe's in Zanesville?
Near Lowe's, you can access automotive services at Zanesville Chevrolet Cadillac, Jeff Drennen Cadillac Chevrolet Buick GMC, and Ultimate Shine Car Wash for repairs, vehicle purchases, or car cleaning.
What nearby stores offer similar home improvement products to Lowe's?
Home Depot and The Home Depot are nearby stores offering similar hardware, building supplies, and home improvement products that you might consider visiting as alternatives or complements to Lowe's.