Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  1 day ago
  1.0
  J Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: MRTFYJNYJ
• SM

  susan mars

  Apr 25, 2026
  1.0
  Went to my local store, indoor plants! So many are dead or dying from lack of water. Stop selling them or take care of them!!!!!!
• JH

  Jennifer Humphrey

  Apr 22, 2026
  5.0
  Friendly staff clean store great location
• RL

  Robin Long

  Apr 5, 2026
  1.0
  I am very disappointed with the level of service we have experienced at our local Lowe’s. My husband initially ordered wood and was informed it would take approximately one week to arrive. When he attempted to call for an update, he was unable to reach a representative and encountered only an automated system with no option to speak to a person. He then visited the store in person, only to learn that his order had been canceled without notification. An associate assisted him in placing the order again and advised that he would be contacted once it arrived. He later received a text message indicating that the order was ready for pickup; however, upon returning to the store, he was told the order had once again been canceled. The order was placed for a third time, and he was assured it would arrive the following day, with a promise of a personal call when it came in. Unfortunately, he did not receive a call the next day and waited an additional day before contacting the store himself, at which point he was told the order was available. Overall, the experience has been marked by confusion, poor communication, and a lack of accountability. It is concerning that there appears to be little coordination or follow-through among staff.
• RD

  Ross Donnellan

  Mar 30, 2026
  1.0
  Order was supposed to be pickup, the order number I was sent wasn't pulled, did not exist, my info did not help, we cancelled the order that did not exist, got a email it was cancelled then I went and pulled the door myself, checked myself out, loaded myself thanks for wasting my time lowes.

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