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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Wooster, OH, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,518 reviews
5 stars
784
4 stars
401
3 stars
149
2 stars
51
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, many customers report poor service, long wait times, and unhelpful staff.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries, incorrect items, and poor communication regarding delivery schedules.
Inventory Management
Customers frequently mention issues with stock availability, including items being out of stock or discrepancies between online listings and in-store inventory.
Store Environment
The store is generally described as clean and well-organized, but some customers express frustration with the self-checkout system and the lack of available staff to assist.
- SMSusan MoorheadDec 18, 20251.0No trouble with the purchase, but do not have them deliver appliances. When they were more than an hour overdue I had to call them because no one reached out to me. They have no GPS on the trucks, so they have no idea where the truck is. The only know how many more stops they have. My delivery window has turned into an 8 hour time. Horrible customer service on the phone with the first one. I had to call back and be transferred to the store for an answer.
- JMJonas MillerDec 15, 20255.0Excellent customer service! Very friendly and helpful staff.
- GDGlenn DDec 14, 20255.0Had great help in gardening.
- JJJamie JacksonDec 9, 20251.0Incredibly poor customer service. Customer service button does not work in door area. Had to track down an employee who only ignored me. Never got to purchase what I wanted. Will not be back. Wish Wooster had a Menard’s.
- RKRichard KalerNov 29, 20255.0I had an amazing experience after stopping by the Wooster location about a week ago. Kayla put on a performance that was all killer and no filler in assisting me after having driven back to the store, realizing I left behind the chin-up bar I brought in to upgrade. She’s a total superstar and deserves each and every promotion I suspect she will rightfully score. I walked back into the store for my second visit that evening and was greeted by Stephen along with the remaining staff that collaboratively helped me during my first visit - not once but twice on finding the correct product. Stephen nearly nailed it on his first go but another helpful lady who is a tremendous asset to her team got it right in selecting screws after I brought in the product. My chin-up bar screws snapped when I over torqued them the first time – and that was terrifying as I did so by hand using no power tools. I weigh roughly 255 lbs so failing at the top of a rep would have resulted in not only a poor rep but a broken leg, considering I already have a titanium plate affixed to my right lateral fibula from a hiking accident I sustained on the apex of an 11,000 foot mountain in Colorado. The screws sold to me have a load bearing capacity of roughly 300 to 400 lbs while the original screws were underspecced after sustaining years of wear. Kayla eagerly trailed me as I walked out of the store on the first visit. I had already hopped into my car, as I frantically searched for the bar I had left at the front of the store, distracted by Kayla’s attempt to assist me as I fumbled at the register. The bar was nowhere to be found when I returned. Kayla’s colleagues worked hard to serve other customers in the interim but she stood by her registers patiently waiting for me as she stood next to my bar. I recommend both this store and the staff with absolutely zero reservations and it will be my hardware store of choice for all future home repairs. Without Kayla being there to save my bar, I would have left a bit down over the hours I spent reinforcing my equipment.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Wooster, OH offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, and more. Services include installation for appliances, flooring, lighting, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Wooster, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours as noted on their website.
Does Lowe's Home Improvement in Wooster offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Wooster, OH?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via the Order History on Lowes.com, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby stores or services where I can find additional home improvement products?
Yes, Sherwin-Williams, a nearby hardware and building supply store, is close by and complements Lowe's product selection.
What nearby shopping centers can I visit when shopping at Lowe's Wooster location?
Wooster Crossing shopping center is nearby, which offers various stores and dining options for a convenient shopping experience.
Are there places nearby where I can get key and locksmith services?
Yes, minuteKEY locksmith services are located nearby, making it convenient if you need key duplication or locksmith help while visiting Lowe's.
What are some nearby dining options near Lowe's Home Improvement in Wooster, OH?
Nearby dining options include Panera Bread for coffee and bakery items, Asian Wok for Chinese food, Wingstop for chicken wings, and The Honey Baked Ham Company for deli and catering.