Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wooster, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,509 reviews
5 stars
777
4 stars
401
3 stars
149
2 stars
51
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unresponsive staff and difficulty getting assistance.
Product Availability
Frequent complaints about items being out of stock or mismanaged inventory, leading to customer frustration.
Employee Helpfulness
While some employees received praise for being helpful and friendly, others were criticized for being unprofessional or unknowledgeable.
Checkout Experience
Customers expressed dissatisfaction with long wait times at checkout and issues with self-service options.
Store Cleanliness
The store was generally noted as clean and well-organized, though some customers still faced challenges finding items.
- SKSavoeun KhievNov 13, 20255.0Great store for everything home improvement. I personally don’t like going here unless it’s for plants. My partner drags me all the time which sucks. Overall they have everything for home improvements and great prices too.
- LHLouis HallNov 7, 20255.0I love there products
- BBBryan BigleyNov 4, 20251.0Ordered a sink. It came in and it was busted. No big deal. That kind of thing happens. Tried to reorder the sink and they told me I was unable to do that. That was Friday. Today's Tuesday I go back in there to try to reorder the same sink or get a different sink and the young kid told me that I can do this online. If I can do this online, why do you have a store?. Looks like I'm going to take that hour drive to Menards rather than buying from the local Lowe's store. It is true Lowe's blows
- JKJames KinderOct 14, 20251.0Terrible business, came in to do my flooring and did a very poor job, ruined the flooring, and baseboards and put a hole in my wall, they sent someone out to look and they did nothing and now will not return my phone calls and I cannot get ahold of anyone and its been at least 3 months. Do not have them do any work like this. Update: on the review that I posted in the beginning from Lowe's. I did contact them. It has been a week and a half. They have made one attempt to get a hold of me ultimate home. Floorings has not and has not addressed this issue. Neither very shidy work on both companies
- RHR HOct 14, 20255.0A personal favorite.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Wooster, OH offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, and more. Services include installation for appliances, flooring, lighting, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Wooster, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours as noted on their website.
Does Lowe's Home Improvement in Wooster offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Wooster, OH?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via the Order History on Lowes.com, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby stores or services where I can find additional home improvement products?
Yes, Sherwin-Williams, a nearby hardware and building supply store, is close by and complements Lowe's product selection.
What nearby shopping centers can I visit when shopping at Lowe's Wooster location?
Wooster Crossing shopping center is nearby, which offers various stores and dining options for a convenient shopping experience.
Are there places nearby where I can get key and locksmith services?
Yes, minuteKEY locksmith services are located nearby, making it convenient if you need key duplication or locksmith help while visiting Lowe's.
What are some nearby dining options near Lowe's Home Improvement in Wooster, OH?
Nearby dining options include Panera Bread for coffee and bakery items, Asian Wok for Chinese food, Wingstop for chicken wings, and The Honey Baked Ham Company for deli and catering.