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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Willoughby, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,742 reviews
5 stars
887
4 stars
429
3 stars
175
2 stars
70
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent, with some employees providing excellent assistance while others are reported as rude or unhelpful.
Product Availability
Customers frequently find that the store has a good selection of products, but there are complaints about items being out of stock or not available.
Delivery Issues
There are numerous complaints regarding delivery services, including damaged items and poor communication about delivery status.
Store Management
Management practices are criticized, particularly regarding adherence to store policies and handling customer complaints.
Positive Experiences
Despite the negative feedback, many customers report positive experiences with specific employees who provided helpful and friendly service.
- SCSeth ClergetJan 3, 20263.0Lowe's is what you expect. If they have what you want, it's fine. Otherwise, eh.
- RTRobin ThompsonDec 22, 20251.0Probably the worst shopping experience I’ve ever had in my whole life. Absolutely terrible Customer Service. The entire experience made it so I will never shop at any Lowe’s store ever ever again
- AAAlliyahDec 16, 20255.0I came in today searching for stain to refurbish a small table. Bob was kind enough to not only help us find the product but go over all the different options: what works best and gave us a in depth tutorial on what to look out for, and how to use the product. His customer service was outstanding and is a great representation of what quality and efficiency mean. He made our experience great! He deserves recognition! We appreciate you Bob! All the best to you
- LAL AnDec 7, 20251.0I ordered a washer and dryer, plus parts, plus haul away….. they didn’t haul away my items. And I didnt notice because they placed them behind my home. Then customer service said why didn’t I say anything… maybe because I thought they hauled them away.
- ETEmily TeagueDec 1, 20251.0I am so disgusted, I should file a discrimination complaint against this store. I ordered my husband a new snowblower for Christmas this year and chose the free assembly / pickup option. The confirmation email had to option to add an "alternate pickup person" but every time I tried to click on it, it failed to bridge over to my order and allow me to list him as the pickup person. I tried logging in, downloading the app and everything, and no matter what the system did not recognize the order for whatever reason - maybe because it was placed recently online?So, I forwarded my husband the confirmation email and even printed out the receipt, and sent him to pick it up without me because I am at home with our newborn daughter - and the Snowblower would not fit in the car with all of us in it. He was so excited about this gift by the way (that we spent almost $1500 for!! ). Well, I am disgusted to learn what happened when he arrived at the store. Keep in mind that my husband is Black. He showed up with the confirmation email on his phone and a paper copy of the receipt AND his drivers license that has the same last name and address as me, his wife who placed the order. And yet, the older white woman working at this location gave him a hard time and was not going to let him pick up the Snowblower. She insisted it was store policy and refused to help him!!! Listen, if you are going to claim it's store policy, then you better make sure YOUR SYSTEM allows customers to actually add an alternate pickup person!! This was a Lowe's IT issue which my husband (who is the sweetest guy on earth) tried to explain, yet this woman chose to instead degrade him and refuse to help. It took another employee stepping in to ensure he was assisted. While I'm glad the higher level employee got things taken care of, and helped him load it in our SUV, I am still so disgusted and heart broken at how that older white woman treated my sweet husband. Is management at this store really okay with racism in 2025?!? Do so much better.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Willoughby, OH offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, and more for all your home improvement needs.
What are the store hours for Lowe's Home Improvement in Willoughby?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with some closures.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diner's Club, Discover, MasterCard, and Visa for payments.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, blinds, decks, lighting, and more to assist with your projects.
Are there any nearby places where I can exchange propane near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby, convenient for customers needing propane exchanges along with their home improvement shopping.
Where can I get locksmith services close to Lowe's Home Improvement in Willoughby?
The nearby minuteKEY and Minute Key provide key and locksmith services, ideal for customers who might need these services while visiting Lowe's.
Are there local dining options near Lowe's Home Improvement for customers to visit before or after shopping?
Yes, customers can enjoy nearby restaurants such as Mick's Pub and Grill, Beal's Pickles and Pints, Chipotle Mexican Grill, Hong To, and McDonald's for a variety of dining choices.
How can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. If purchased online, you can start a return through your order history. For in-store returns, bring your proof of purchase to the customer service desk.