Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Willoughby, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,731 reviews
5 stars
881
4 stars
427
3 stars
174
2 stars
70
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are helpful while others are unresponsive or rude.
Product Availability
Generally good inventory with customers often finding what they need, though some report items being out of stock.
Store Cleanliness
The store is noted for being clean and well-organized, contributing to a pleasant shopping experience.
Delivery Issues
Numerous complaints about delivery problems, including damaged items and poor communication regarding orders.
Management Concerns
Several reviews highlight issues with store management, particularly regarding adherence to company policies and customer service.
- TBTroy BartonNov 10, 20255.0Great store!! Staff was super helpful!!
- TTTiffanyNov 5, 20251.0I needed a new faucet & it took me over an hour to make a decision. During that time I was assisted by two different employees who were professional & helpful. Once I chose a faucet (plus a dog bed I DIDN'T need but couldn't pass on), I went to check out. The self checkout lane only had 1 customer there compared to the regular lines, so I decided to use one. Immediately when I approached the register, an employee stepped in front of me, blocking my access to the register, rang in my items, quickly navigated the screens & only allowed me to touch the register when it was time to pay. While paying, I noticed 3 other customers had started to check out, however the employee didn't intervene & allowed them to self checkout without interruption or additional surveillance dressed up as 'customer service.' This interaction upset me to the point that I contemplated returning the items that took up a good portion of my morning to choose!! I even went back inside to observe how this employee interacted with other customers to confirm what I felt was valid but another woman was now working the self checkout area, assisting customers AS NEEDED, not forced!! Almost all of my experiences at this location have been pleasant, so I won't allow one apple to spoil the bunch, HOWEVER if I experience this kind of treatment again I will be letting that employee know exactly I feel immediately!!
- MSMary StrbacOct 22, 20255.0Good customer service, handy n helpfull shopping experiance and shopping carts for any items in there store. No blocked walkway to get thru there store,clean flooring even on rainy days.
- CGCharlene GoebeltOct 12, 20255.0Always have what I need! Employees always so helpful.
- BTBobby TolleerOct 9, 20251.0Edit: talked with RALPH the store manager and he seems to have his own set of policies i asked for a copy of return policy and he said he didn't have one. I tried to educate him on their policy but he kept making up his own and when asked to show me in the policy where it says what he is saying he just gets argumentative and says if you want to be right then your right. This is not just a policy issue this is a false advertising issue. I am well within the policy that's stated in store and online. The item I puchased was not on clearance when purchased. I tried to return the item same day even though I have 365 days to return with mylowes card. He also states he can deny ANY return for ANY reason. (Not in return policy) He also states they do not allow return on ANY clearance items (not in return policy). I said that's wrong the only items that are final are the ones marked final sale or unless noted in the return policy on the certain items outlined in the policy. It is crazy to have a store manager who does not even know the corporate store policy this isn't make your own local store policy lowes. I urge anyone if this store denies a return and you are within return policy to file a dispute with your credit card company and contact the state of Ohio attorney generals office for false advertising. Note another store employee returned the items with no issue. After that I confronted DANNY the manager said he LIED on the return and changes the reason for return to marked them as damaged so the vendor would tell them to dispose of after the original employee returned as new unused Very unprofessional The wild wild west of lowes stores , they think they can do what ever they want and not follow the lowes policy. I was denied return by DANNY a manager of items i puchased the same day and was told to return to another lowes store because willoughby lowes did not want to take the loss because they put item on clearance. New un used un opened items READ YOUR POLICY you can return items at ANY lowes store across the US. An online customer representative supervisor even agreed you guys are not doing what you're supposed to and he is filing a complaint against this store because of this. Remember you are not the owners you do not decide POLICY. This is also false advertising stating you can return items to any lowes. This store needs better management, I will be making all my large purchases elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Willoughby, OH offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, and more for all your home improvement needs.
What are the store hours for Lowe's Home Improvement in Willoughby?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with some closures.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diner's Club, Discover, MasterCard, and Visa for payments.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, blinds, decks, lighting, and more to assist with your projects.
Are there any nearby places where I can exchange propane near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby, convenient for customers needing propane exchanges along with their home improvement shopping.
Where can I get locksmith services close to Lowe's Home Improvement in Willoughby?
The nearby minuteKEY and Minute Key provide key and locksmith services, ideal for customers who might need these services while visiting Lowe's.
Are there local dining options near Lowe's Home Improvement for customers to visit before or after shopping?
Yes, customers can enjoy nearby restaurants such as Mick's Pub and Grill, Beal's Pickles and Pints, Chipotle Mexican Grill, Hong To, and McDonald's for a variety of dining choices.
How can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. If purchased online, you can start a return through your order history. For in-store returns, bring your proof of purchase to the customer service desk.