Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a West Chester, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
7975 Tylersville Square Road, West Chester, OH
45069, United States
Hours
Reviews
4.2
1,405 reviews
5 stars
809
4 stars
320
3 stars
128
2 stars
49
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude or unresponsive.
Product Availability
Customers appreciate the wide selection of products available, but there are complaints about defective items and issues with returns.
Staff Engagement
Some reviews highlight friendly and knowledgeable staff, while others report disengaged employees who do not offer assistance.
Order Fulfillment
There are significant concerns regarding the fulfillment of online orders, with reports of incomplete shipments and poor communication.
Store Environment
The store is generally described as clean and well-stocked, but some customers noted issues with organization and accessibility.
- KSKim StevensonSep 24, 20255.0This store is AMAZING!! The staff are so friendly and very helpful. Wes in the appliance/cabinet department was exceptionally amazing as he spent a long time to help me find a product to repair my daughter’s dishwasher rack outside of his department. He was very friendly and pleasant. Lowe’s is very lucky to have him as their employee. He definitely increases the value of the store.
- TDTom DoakAug 30, 20255.0Great place to shop
- SASyed AhmedAug 23, 20255.0I purchased Refrigerator, Washer/Dryer and a Dishwasher. Chad is a specialist with appliances. Very knowledgeable and good to work with.
- RRRosieAug 12, 20255.0I had gone there to get a new oven because old blew up when I was making dinner. We needed an oven that day. The associate there went out of way to help me fine an oven in our price range and we could pick up that day. The associate found an open box oven. I love my new oven and really appreciate the help.
- KEKristianne EgbertAug 12, 20254.0Shopped for appliances and it was just what I needed.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in West Chester, OH?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in West Chester?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's in West Chester?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa credit cards for payment.
Does Lowe's provide installation services for products purchased in-store?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, blinds, cabinets, doors, HVAC, roofing, and more.
Are there nearby places where I can exchange propane while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane exchange when you visit Lowe's.
What nearby places can help if I need key or locksmith services when shopping at Lowe's?
Minute Key and minuteKEY are nearby locksmith and key service providers you can visit when shopping at Lowe’s.
Are there dining options near Lowe's Home Improvement in West Chester?
Yes, nearby dining options include Steak 'n Shake, O'Charley’s Restaurant & Bar, Million’s Crab, and The Wine List which you might enjoy before or after shopping at Lowe’s.
How can nearby transit or transportation services help customers visiting Lowe's in West Chester?
Yellow Taxi Cincinnati Mason offers taxi service and airport shuttles nearby, making it easier for customers to reach Lowe's or travel after their visit.