Brand Certified
Lowe's Home Improvement
4.1(2176 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2900 Martin's Drive, West Carrollton, OH
45449, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(937) 438-4900
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/OH-West-Carrollton/0203
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in West Carrollton, OH, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,176 reviews
5 stars
1,152
4 stars
528
3 stars
216
2 stars
78
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous customers reported poor customer service experiences, including unhelpful staff, long wait times, and lack of assistance.
Delivery Problems
Many reviews highlighted significant issues with delivery and installation of appliances, including delays, damaged items, and unprofessional delivery personnel.
Product Availability
Customers expressed frustration over inconsistent product availability, with some items listed as in stock online but not found in-store.
Positive Staff Interactions
Despite the negative feedback, several customers praised specific employees for their helpfulness and knowledge, indicating that service quality can vary significantly.
- NPNicholas PflughauptFeb 14, 20265.0Found what I was looking for without having to go to multiple places
- SSSteveJan 15, 20265.0Lowe’s is great. It’s my go to.
- KHkevin HamptonJan 5, 20261.0Don't buy from Lowe's! Bought dishwasher and paid for installation and took a month to get installer to show up.The installers have horrible reviews and I see why! He showed up and said he couldn't do it cause he's not a plumber.so I had plumber come out and hook up plumbing like they said for me to do. Now they say they don't level and square up. So they don't hook it up and they don't level and square it up,,so what do they do! They have horrible reviews so now I know why!! Don't buy appliances from Lowe's! Plus they double charged me for the 5 year warranty!!!!
- FBFred BudreauJan 2, 20264.0Good selection of tools
- DADon AdamsDec 31, 20251.0Lowes has made Me a Home Depot customer for life after the experiences we’ve had with purchasing four new appliances. we purchased our appliances on November 22 and we are still waiting on our dishwasher and microwave to be installed almost 2 months later. We had to start making payments on the appliances and we don’t even have all of them yet. We have made 10 trips to the store to try to get our Situation resolved. An employee actually told us that the managers at this location in Miamisburg Ohio have no sense of urgency, especially during the holiday season. We received our oven and refrigerator within the first week of ordering two weeks later they were supposed to have been out to install our dishwasher in microwave, but they called and said the dishwasher had a dent and they would re-order a new one. The next week we hadn’t heard anything back we went back to Lowes and they had not even ordered us a new dishwasher. Then the one they ordered, which was A replacement was it available any longer. So then we had to go back in and order a different dishwasher and the next week we went back in because we hadn’t heard anything and they had forgot to order it finally after numerous visits and calls we were told they’re gonna deliver it January 13 almost 2 months later. I used to swear by Lowes, but I will never ever go back there again, and I will do my best to let as many people know the kind of experience that we’ve had here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in West Carrollton?
You can find appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing supplies, outdoor and gardening equipment, and much more at Lowe's West Carrollton store.
What are the store hours for Lowe's Home Improvement in West Carrollton?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services at the West Carrollton location.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What brands are available at Lowe's Home Improvement in West Carrollton?
Lowe's carries brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Weber, and many more trusted names.
What nearby places can I visit before or after shopping at Lowe's Home Improvement?
Nearby, you can visit Subway for a quick sandwich, Yumi Boba Tea for drinks, or La-Z-Boy furniture store for home furnishings.
Are there any nearby services that can complement my visit to Lowe's?
Yes, Minute Key and minuteKEY locksmith services are nearby in case you need key and lock assistance during your visit.
Is there nearby automotive service available close to Lowe's in West Carrollton?
Yes, Quikstop Oil Change and Take 5 Oil Change are nearby for quick automotive maintenance services.
What payment options are accepted at Lowe's Home Improvement in West Carrollton?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment options.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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