Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Troy, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
1,317 reviews
5 stars
691
4 stars
348
3 stars
116
2 stars
52
1 star
110
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and poor communication regarding appliance deliveries, leading to frustration and dissatisfaction.
Customer Service
Feedback highlighted a lack of helpfulness and professionalism among staff, with many customers experiencing rudeness and unresponsiveness.
Product Availability
While some customers found the store stocked with necessary items, others noted issues with product selection and pricing discrepancies.
Positive Employee Interactions
Despite negative experiences, several customers praised specific employees for their helpfulness and exceptional service.
- GCGinny CoxJan 1, 20265.0Steve & Larry were so kind & helpful picking out our blinds , we appreciate them Bill & Ginny
- AGAdam GarberDec 22, 20251.0I ordered a fridge on Nov 16th, was scheduled for Dec 7th as it wasnt in store. Dec 6th they changed it to the 14th. Dec 13th they changed it to the 22nd. Dec 21st they changed it to the 29th. Quit selling appliances you dont have, it doesnt take over a month to ship a fridge anywhere in the country. Taking my personal and business purchases to Home Depot and Menards.
- KAKenneth AllenDec 21, 20255.0I got in got what I needed right away with the help of the service person the price was fair and I always go to Lowe's when I need things to be fixed
- LMLinda MasonDec 16, 20251.0We were trying to purchase a washing machine today. My husband wrote a check for the full amount and it was refused even though we have several thousand dollars in our account. He had to use a credit card. I believe we'll shop elsewhere next time we need an appliance.
- DEDustina ErwinDec 7, 20251.0Lowe’s has completely failed at every stage of my appliance delivery, and at this point, the situation is unacceptable. I expected a basic level of communication and professionalism, and instead I’ve dealt with repeated negligence, zero accountability, and the worst customer service experience I’ve had with any retailer. My appliance was supposed to be delivered on Tuesday. Instead of notifying me when they first knew at 9 AM that the delivery wouldn’t happen, Lowe’s waited until 3:30 PM to call—after I had already taken the entire day off work and wasted hours waiting with no communication whatsoever. Despite purchasing the appliance at the Troy, OH location, my call was transferred to multiple places until I ended up with someone in Chicago who at least acknowledged the poor communication and issued a small credit. He rescheduled the delivery for Saturday, which meant taking off work again. Saturday’s delivery window was 1 PM–5 PM. At 3 PM, I was told the drivers were 1.5 hours behind. At 5:11 PM, I was told they were 15 minutes away. At 5:27 PM, I received a text saying my appliance had arrived. By 6:11 PM, an entire hour after they claimed they were minutes away, no one had shown up and my calls went straight to voicemail. The delivery hub didn’t answer either. I called the Troy store, and the customer service desk transferred me to Tiffany, the manager on duty, whose response was completely unacceptable. She showed no concern, no urgency, and no willingness to help. She dismissed the issue entirely as “delivery’s problem” and refused to take ownership despite the fact that the store is where the purchase was made. Her lack of customer service skills was shocking. When I finally reached the delivery hub again, I was told the drivers claimed they “couldn’t get up my driveway.” This is simply untrue—I have cameras covering every angle, and not once did a truck attempt to pull in. The hub admitted the drivers did not follow protocol and failed to contact me or their supervisor before abandoning the delivery. To make matters worse, they then informed me they have no new delivery date. My paid-for appliance is now sitting on a truck somewhere with no plan, no urgency, and no one taking responsibility. Both the Troy store and the delivery hub continue to point fingers at each other rather than resolving the issue. The communication failures, the misinformation, the wasted time, and the complete lack of accountability are unacceptable. I will not be shopping at Lowe’s again. Period. This entire ordeal has shown me exactly how little Lowe’s values their customers.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Troy, OH?
Lowe's offers a wide range of products including paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, bathroom storage, gardening equipment, and more.
What are the operating hours for Lowe's Home Improvement in Troy, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Troy offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
If I find a product online, how can I locate it at Lowe's in Troy?
You can search by keyword, Lowe's item number, brand, or manufacturer's model number. Browsing by department is also available to find items in-store or online.
Are there installation services available at Lowe's in Troy, OH?
Yes, Lowe's provides various installation services including appliances, flooring, cabinetry, doors, windows, and much more.
What nearby places can I visit when shopping at Lowe's in Troy, OH?
Near Lowe's you can find Minute Key for key and locksmith services, Blue Rhino Propane Exchange for propane needs, and Tim Hortons for coffee and snacks.
How can nearby restaurants benefit my visit to Lowe's Troy?
You can enjoy convenient dining options nearby, such as Culver's for American fast food, Chipotle Mexican Grill for Tex-Mex cuisine, and Panera Bread for bakery and café items before or after your shopping trip.
What other nearby stores can complement my shopping needs when visiting Lowe's in Troy, OH?
Nearby you will find Meijer Express Gas Station for fuel and convenience items, T-Mobile stores for mobile phone needs, and Western Union for financial services, making your visit to the area more convenient.