Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Trotwood, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,298 reviews
5 stars
1,202
4 stars
581
3 stars
248
2 stars
83
1 star
184
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or rude.
Staff Knowledge
While some customers found staff knowledgeable and helpful, others reported a lack of expertise and assistance in specific departments.
Store Organization
Customers noted issues with store organization and product availability, leading to difficulty in finding items.
Curbside Pickup
Curbside pickup experiences were largely negative, with reports of long wait times and orders not being ready.
Overall Satisfaction
Overall satisfaction varies; some customers love the store for its selection and helpful staff, while others express frustration with service and management.
- NANiles ArcherNov 12, 20255.0I went to home depot first, and no one helped me.And they were rude. So I came to lowe's. I am now a lowe's fan. Several different employees offered help just from seeing me wander around. I will definitely go there from now on. The prices were cheaper than the other place also.
- CSCashapp ServicesOct 28, 20255.0amazing good staff
- RFRachel FragosoOct 25, 20255.0Daren is awesome! What a great experience. He went out of his way to help us and make sure we got our pickup order on time and without a problem. Him and his team did a great job.
- CSCasey SmithOct 11, 20255.0Great people, very attentive and helpful.
- ODOG DeltaSep 27, 20253.0Went in and purchased a few florescent bulbs and not one worker approached or greeted me to ask if I needed help with anything. Some lady just walked up to me talking about rain gutter cleaning and replacement but I eventually found what I was looking for since I brought a burnt out bulb with me to match what I previously had. Still a good hardware store but some people would actually like to be greeted cause you never know when someone is really not a people person that they will feel more comfortable being approached asking if you need help with anything.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Trotwood, OH?
You can find appliances, bathroom supplies, building materials, tools, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Trotwood, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe’s account, and you will receive email updates if the status changes.
What payment methods are accepted at Lowe's Home Improvement in Trotwood, OH?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's Home Improvement offer product installation services?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinets, countertops, doors, lighting, roofing, fencing, and more.
Are there language support options available in-store at Lowe's Trotwood?
Yes, Lowe's offers services in English and Spanish, along with in-store translation services for other languages.
What nearby dining options are available around Lowe's Home Improvement in Trotwood, OH?
Nearby you can find Sharks Fish and Chicken, Subway, Donut Palace, KFC, and Taco Bell, ideal for a meal before or after shopping.
Are there other home and garden services close to Lowe's in Trotwood?
Yes, Exterior Project Services and Certified Garage Door Repair Trotwood offer home services nearby to assist with additional home improvement needs.
Is there a convenient place near Lowe's to exchange propane?
Yes, Blue Rhino Propane Exchange is located nearby for customer convenience when you need propane exchange services.