Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Stow, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,575 reviews
5 stars
822
4 stars
389
3 stars
170
2 stars
59
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many employees are praised for being friendly and helpful, there are several reports of rude or unprofessional behavior from specific staff members.
Product Availability
Customers appreciate the wide selection of products available, but there are complaints about discrepancies between online inventory and in-store stock.
Checkout Experience
Many customers expressed frustration with the self-checkout system and the lack of traditional cashiers, leading to long wait times and poor service.
Delivery Issues
Several reviews highlight problems with delivery services, including missed appointments and poor communication regarding delivery times.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
- LKLiz KulmalaDec 16, 20255.0To the gentleman who helped me in the garden center this evening for two bales of straw, thank you! You were so polite and respectful, and is helpful. You made my trip a wonderful experience. Thank you!! He deserves a raise!
- MSMarvin SmithDec 11, 20255.0Great Staff. Very friendly
- MPMack ProDec 7, 20251.0I visited Low’s to purchase a rug after seeing a specific price online. When I arrived, the in-store price was different. The first employee I spoke with was courteous and checked with his supervisor and told me we will adjust the price for you. However, during checkout, a different employee handled the situation very differently. Before I could finish explaining, she interrupted me and repeatedly stated, in a raised voice in front of other customers and staff, that she would not override the price. I found this manner of communication to be unprofessional, publicly humiliating, and disrespectful. Due to this interaction, I chose to leave my items and exit the store. While other employees were polite, this single experience has unfortunately made me reluctant to return. I believe customers deserve clear communication and respect, especially when resolving discrepancies.
- PPPaul PresuttoNov 26, 20255.0Good Lowes, friendly staff and they are knowledgeable.
- LMLori McCauleyOct 31, 20251.0Supposed to have refrigerator delivered today. They say they will call when on the way, a 4 hour window. No call and I just finished up a meeting and saw them on the ring. By the time I got to the door they were gone. They were literally at my house for 2 minutes and left. Called Lowes and the man said he would call fulfillment center and call me back. That was over 3 hours ago, no call. Customer gives 4 hours to wait on them and they give you 2 minutes to answer a door and Lowes could care less. Had to put everything back in my fridge and hope for the best another day. Very poor customer service! Update: rescheduled for following day. Pulled it out of truck and had a scratch on the side. Canceled order. Lowes response to contact them.. cannot get to that link to reach out to them. It doesn't work. Typed in manually and.. nothing.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Stow, OH?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for the Lowe's Home Improvement store in Stow, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Stow offer in-store pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are also sent if your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History. In-store returns require proof of purchase at the customer service desk.
What are some nearby places of interest around Lowe's Home Improvement in Stow?
Nearby places include Blue Rhino Propane Exchange for propane needs, multiple Minute Key locksmiths for key services, and Subway for quick dining options.
Can I conveniently get a key duplicated near Lowe's Home Improvement?
Yes, there are several Minute Key locksmith kiosks near Lowe's, making it easy to get keys copied during your visit.
Are there dining options close to Lowe's in Stow for customers grabbing a bite?
Yes, Subway and Applebee's Grill + Bar are nearby, offering convenient dining options before or after your shopping trip.
Which payment methods does Lowe's Home Improvement Stow accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe’s provides various installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, HVAC, lighting, flooring, roofing, and more.