Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Stow, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,566 reviews
5 stars
816
4 stars
386
3 stars
171
2 stars
59
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for rudeness and lack of assistance.
Product Availability
Generally, customers find that Lowe's has a good selection of products, but there are complaints about stock discrepancies and issues with returned items being sold as new.
Store Experience
The store is often described as clean and well-organized, but there are concerns about the reliance on self-checkout and the lack of traditional cashiers.
Delivery Issues
Several customers reported poor experiences with delivery services, including missed appointments and unresponsive customer service.
Employee Knowledge
While many employees are noted for their helpfulness and knowledge, there are instances where staff were unhelpful or uninformed about products.
- TBTroy BartonNov 6, 20255.0Excellent!!
- LMLori McCauleyOct 31, 20251.0Supposed to have refrigerator delivered today. They say they will call when on the way, a 4 hour window. No call and I just finished up a meeting and saw them on the ring. By the time I got to the door they were gone. They were literally at my house for 2 minutes and left. Called Lowes and the man said he would call fulfillment center and call me back. That was over 3 hours ago, no call. Customer gives 4 hours to wait on them and they give you 2 minutes to answer a door and Lowes could care less. Had to put everything back in my fridge and hope for the best another day. Very poor customer service! Update: rescheduled for following day. Pulled it out of truck and had a scratch on the side. Canceled order. Lowes response to contact them.. cannot get to that link to reach out to them. It doesn't work. Typed in manually and.. nothing.
- RHRyan HagenOct 5, 20255.0It gets the job done
- AMamanda moonOct 2, 20255.0I went today with some friends and was t planning on getting anything and I ended up getting a copper rod to do my twirling with like a baton but I didn't know where they were so I asked the nice lady up front if she knew and she looked it up for me and was very helpful. Everyone there always seems so happy to help and ready to give service where it's needed. I love going to these store like home Depot and Lowe's.
- TCTina CrissmanSep 30, 20255.0This particular Lowe's store definitely goes above and beyond. Ryan in appliances was more than helpful, responsive, and attentive to my needs for a measurement, install, and haul away of a new appliance in my rental property. He was very communicative and made sure the process was smooth and happened as quickly as possible. The installer was timely and professional and was able to get everything done without any issues. This will most certainly be my preferred store for all future needs!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Stow, OH?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for the Lowe's Home Improvement store in Stow, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Stow offer in-store pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are also sent if your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History. In-store returns require proof of purchase at the customer service desk.
What are some nearby places of interest around Lowe's Home Improvement in Stow?
Nearby places include Blue Rhino Propane Exchange for propane needs, multiple Minute Key locksmiths for key services, and Subway for quick dining options.
Can I conveniently get a key duplicated near Lowe's Home Improvement?
Yes, there are several Minute Key locksmith kiosks near Lowe's, making it easy to get keys copied during your visit.
Are there dining options close to Lowe's in Stow for customers grabbing a bite?
Yes, Subway and Applebee's Grill + Bar are nearby, offering convenient dining options before or after your shopping trip.
Which payment methods does Lowe's Home Improvement Stow accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe’s provides various installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, HVAC, lighting, flooring, roofing, and more.