Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Steubenville, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,783 reviews
5 stars
806
4 stars
415
3 stars
214
2 stars
103
1 star
245
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting difficulty in finding help and receiving rude or unhelpful responses from staff.
Staffing Issues
Numerous reviews mention understaffing, leading to long wait times for assistance and checkout, as well as a lack of knowledgeable employees in various departments.
Delivery Problems
Customers frequently express frustration with delivery issues, including delays, incorrect items, and poor communication regarding delivery status.
Product Quality
Several reviews highlight concerns about the quality of products, particularly regarding damaged items and the condition of plants and lumber.
Store Organization
Customers report that the store is often disorganized, making it difficult to find items, and that the self-checkout system is overused, leading to dissatisfaction.
- NGn goldsmithJan 5, 20261.0There is no excuse for a massive hardware supply store like Lowe's to have such an incredibly dangerous drive and parking lot. Their refusal to clear ice is jaw dropping. You could host a hockey team on their parking lot and this was over Christmas/New Year's week. How is it that the library, the Aldi hell even the Applebee's beside Lowe's has cleaned drives but Lowe's did not. They literally sell snow removes
- DGdar guyJan 5, 20262.0I understand that good help is hard to find but couldn't management find a quality employee to work in appliances. Went in Saturday night talked to a young lady very nice only person around. We asked questions and she was very helpful. I asked if she was working the next day and she said yes. Sunday we went back to purchase a refrigerator, I went back to the appliance department but was waiting for husband so I just stood and watched the lady at the appliance counter do nothing but feed her face. Two other couples were looking in the appliances and she did nothing. One couple walked away and she did address them. My husband showed up I went over to the desk, she didn't look up or acknowledge me. I said excuse me there was a young lady working yesterday that was helping us is she here today. She looked up and with an attitude said she is the only one working in appliances and she was there all day yesterday. I'm like you weren't here when we stopped by yesterday. We pointed out the refrigerator we wanted and she said I don't have any, we said the girl scanned it yesterday and said there was one. With a snarky attitude she said well that's what you get when you talk to someone else. After all that attitude she scans it and is like there is 1 left. No apologies for her attitude or that she was wrong and misspoke. She started to ring us up but I had to reopen my credit card so another customer came along and she just shuffled us off to a dept supervisor. He was very nice and helpful but he said she gets the commission. I said she doesn't deserve the commission. Really Lowes you can do better.
- DWDale WestDec 17, 20255.0Helpful employees willing to assist you in whatever you are looking for.
- CKClifford KimballDec 16, 20253.0I mean it alright
- TWTina WeaverDec 14, 20251.0Delivered my daughter's washer and never hooked it up as they were supposed to and they couldn't even speak English. DON'T BUY FROM THEM IF THEY CAN'T DO THEIR JOB CORRECTLY!!!!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Steubenville, OH?
You can find appliances, bathroom supplies, building materials, flooring, paint, tools, outdoor furniture, gardening equipment, plumbing essentials, and more at Lowe's Home Improvement in Steubenville.
What are the store hours for Lowe's Home Improvement in Steubenville?
Lowe's Steubenville is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check my order status for a purchase made at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. Email updates are also provided if your order status changes.
What should I bring to pick up my order at Lowe's?
Bring your order confirmation email or order number along with a valid photo ID such as a state driver’s license or military ID. Only the cardholder or authorized user may pick up the order.
What payment methods are accepted at Lowe's Home Improvement in Steubenville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are there nearby places to grab a meal after shopping at Lowe's Home Improvement?
Yes, Applebee's Grill + Bar is nearby, offering American cuisine and a bar where customers can enjoy a meal after shopping at Lowe's.
Can I find other home improvement or hardware stores near Lowe's in Steubenville?
Yes, Harbor Freight Tools is nearby, which offers tools and building supplies similar to Lowe's, providing additional options for your home projects.
Where can I find coffee nearby if I want to relax after visiting Lowe's?
Starbucks is located close to Lowe's Home Improvement, making it a convenient spot to enjoy coffee and refreshments after your visit.
Does Lowe's Home Improvement in Steubenville support any community organizations or initiatives?
Yes, Lowe's is associated with organizations like Lowe's Toolbox for Education, SkillsUSA, Habitat for Humanity, Boys & Girls Clubs of America, and others supporting community development.