Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Springfield, OH is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,887 reviews
5 stars
984
4 stars
474
3 stars
198
2 stars
64
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude or unhelpful.
Product Availability
Customers noted a decent selection of products, but some expressed frustration over stock issues and the need to visit multiple stores for items.
Checkout Experience
Many customers dislike the self-checkout system and reported long wait times at checkout, with some expressing a preference for traditional cashiers.
Communication Issues
Numerous reviews highlighted difficulties in reaching customer service by phone, with long hold times and unresponsive staff.
- AWAshley L WarnerDec 27, 20251.0Everytime you call, you’re put on hold forever and nobody ever answers. They leave you sit on hold and it’s hard to ever communicate with them, without going into the store.
- EPEmile Jean PhilippeNov 30, 20251.0As a long-time pro-customer who has spent significantly at Lowe’s, I was disappointed that my request for a discount on a visibly rusted product was denied by Erica the manager. The item showed clear signs of corrosion, which I believe warrants a markdown especially for loyal customers. I hope Lowe’s will consider more flexible policies that reflect product condition and reward customer loyalty. Products is this condition should be thrown away.
- DJDonald Gibson Jr.Nov 21, 20255.0Christmas Trees are in 🎄⛄😍🤩
- JWJeffrey Scott WellsNov 19, 20254.0Like every other Lowes. I HATE self check-out. Then, if you want to see my receipt, get rid of self check-out.
- JMJerimie MuellerNov 12, 20255.0Employees very helpful. Large selection.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Springfield, OH offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, tools, washers & dryers, windows & doors, and more.
What are the store hours for Lowe's Home Improvement in Springfield, OH?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary, with some holidays resulting in store closure or reduced hours.
Does Lowe's Home Improvement in Springfield offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I find a product online at Lowe's?
You can search using keywords, Lowe's item number, brand, or manufacturer's model number. Alternatively, browse by department to explore Lowe's extensive product selection.
What payment options are accepted at Lowe's Home Improvement in Springfield, OH?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby food options include Panda Express, Olive Garden, Olive Garden Italian Restaurant, and Arby's, making it convenient to grab a meal around your Lowe's visit.
Where can I get propane exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located near Lowe's, offering a convenient option for propane exchange while you're in the area.
Are there nearby services for key and locksmith needs close to Lowe's?
Minute Key and MinuteKey are nearby locksmith services where you can get key cutting and other locksmith needs addressed conveniently during your visit to Lowe's.
What installation services does Lowe's provide?
Lowe's offers a variety of installation services including appliances installation, carpet installation, flooring installation, countertops, cabinets, doors, garage doors, gutters, HVAC, lighting, smart home devices, windows, roofing, and more to help complete your projects.
Does Lowe's provide assistance in languages other than English?
Yes, Lowe's in Springfield, OH offers services in English and Spanish, and in-store translation services are available for other languages as needed.