Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Springfield, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,877 reviews
5 stars
977
4 stars
473
3 stars
198
2 stars
65
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude or unhelpful.
Employee Availability
Many customers reported difficulty finding employees to assist them, with some noting that staff seemed busy or unapproachable.
Store Cleanliness
Several reviews mentioned that the store felt dirty or disorganized, impacting the overall shopping experience.
Product Availability
Customers expressed frustration with product availability and pricing inconsistencies, with some items being out of stock or not honored at advertised prices.
Checkout Experience
Issues with the checkout process were noted, including long waits at self-checkout and a lack of cashiers, leading to customer dissatisfaction.
- JWJeffrey Scott Wells4 days ago4.0Like every other Lowes. I HATE self check-out. Then, if you want to see my receipt, get rid of self check-out.
- JMJerimie MuellerNov 12, 20255.0Employees very helpful. Large selection.
- CPcharles peabodyNov 9, 20255.0Love talking to the older workers here
- JDJennifer DuvallOct 5, 20251.0Needed help with locating a big Christmas item. Lady up front says go to 27 or 28 and ring a bell see no bell. Them she proceeds to find the guy tells me his location and ask him. He is already helping someone. I ask when your done with her can you help me. He said yes. Awhile goes by he's still not back. I go upfront to find someone else and the guy who was supposed to come back is just moving items off a shelf to clear it. Why is it sooooo hard to find an employee who can help you. I don't get it!!!
- NNNadiaOct 4, 20251.0Not very helpful lots of employees walking around very busy but very short and brief with customer questions I don't want to think that they judge customers by their appearance and don't assist. I was in the store shopping for bathtub and wrap around walls and the young lady was not helpful at all it felt as if I was disturbing her I helped myself and figured it out but where I am from in Columbus customer service is always willing to assist and make suggestions
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Springfield, OH offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, tools, washers & dryers, windows & doors, and more.
What are the store hours for Lowe's Home Improvement in Springfield, OH?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary, with some holidays resulting in store closure or reduced hours.
Does Lowe's Home Improvement in Springfield offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I find a product online at Lowe's?
You can search using keywords, Lowe's item number, brand, or manufacturer's model number. Alternatively, browse by department to explore Lowe's extensive product selection.
What payment options are accepted at Lowe's Home Improvement in Springfield, OH?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby food options include Panda Express, Olive Garden, Olive Garden Italian Restaurant, and Arby's, making it convenient to grab a meal around your Lowe's visit.
Where can I get propane exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located near Lowe's, offering a convenient option for propane exchange while you're in the area.
Are there nearby services for key and locksmith needs close to Lowe's?
Minute Key and MinuteKey are nearby locksmith services where you can get key cutting and other locksmith needs addressed conveniently during your visit to Lowe's.
What installation services does Lowe's provide?
Lowe's offers a variety of installation services including appliances installation, carpet installation, flooring installation, countertops, cabinets, doors, garage doors, gutters, HVAC, lighting, smart home devices, windows, roofing, and more to help complete your projects.
Does Lowe's provide assistance in languages other than English?
Yes, Lowe's in Springfield, OH offers services in English and Spanish, and in-store translation services are available for other languages as needed.