Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a South Point, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,247 reviews
5 stars
648
4 stars
285
3 stars
127
2 stars
63
1 star
124
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with difficulties in finding staff to assist and instances of rude behavior from employees.
Inventory Issues
Frequent complaints about low stock levels and discrepancies between online and in-store availability were noted, leading to customer frustration.
Pricing Transparency
Customers expressed dissatisfaction with pricing inconsistencies between online and in-store prices, perceiving it as deceptive.
Store Cleanliness
Some reviews highlighted the store's cleanliness and organization, with a few customers appreciating the layout.
Helpful Staff
Despite the negative feedback, several customers praised specific employees for their helpfulness and knowledge.
- SBscott bowman1 day ago1.0This was the worst visit to a Lowe's that I've ever experienced! I was trying to buy tools that I needed from a cabinet, and I couldn't get any employee to help me. I asked the cashier, Cheyenne, for help, but nobody came. I couldn't find any employees until I was leaving, and there were 3 of them helping customers load appliances. The attached pictures shows all of the isle, and not 1 employee in sight.
- NWNikki WrightNov 3, 20255.0Majority of the time they have just what I need, great customer service and plenty of parking
- EMEvan McCallisterOct 27, 20252.0Always seem to be disappointed when I go to Lowe's. Poor organization, poor inventory. Never seen to have what I'm looking for in stock when I'm there. Some pieces in their plumbing section is almost never stocked.
- DMDan MorrisonOct 14, 20253.0It's Slowe's. Everyone knows.
- GSGabriels Travel SecretsOct 12, 20251.0🔥 “Lowe’s Online Prices Are a Bait-and-Switch Scam — Deceptive and Morally Bankrupt” I’ve officially lost all respect for Lowe’s. The gap between their online prices and in-store prices isn’t just “a mistake” — it’s deceptive, manipulative, and morally corrupt. They advertise great deals online to pull you in — but when you show up to the store, suddenly the same product is 20–40% higher. And when you point it out, employees shrug and say, “That’s the online price, we can’t match it here.” Excuse me? It’s the same store, same brand, and same SKU. Pretending your website and your brick-and-mortar locations are “different businesses” is a corporate trick — a sleazy one designed to catch customers who don’t double-check before buying. It’s 2025 — not 1995. There’s zero excuse for this. Every reputable retailer has unified pricing systems by now. If Lowe’s can process online orders for pickup at that lower price, then clearly they’re aware of the discrepancy and choose to let in-store customers pay more. That’s not an accident — it’s a business model built on deceit. And let’s be clear: this kind of practice destroys customer trust. I’ve spent thousands at Lowe’s over the years. But after being burned by this ridiculous two-tier pricing scam, I’m done. There are too many honest competitors who respect their customers’ intelligence. Until Lowe’s fixes this — and stops pretending that online vs. in-store pricing “differences” are normal — they’ll keep bleeding loyalty and reputation. Stop the deceptive pricing. Start respecting your customers.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in South Point, OH?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in South Point, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some closures and specific opening times.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services at the South Point location.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are also sent if your order status changes.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be started online, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can find automotive parts while shopping at Lowe's?
Yes, nearby you can visit Advance Auto Parts and Lowes 455 Pro Services for automotive parts and accessories, which complements your home improvement shopping.
What nearby stores offer beauty and salon services close to Lowe's in South Point?
Near Lowe's, you can find Sally Beauty, Sally Beauty Supply, Satisfy Nails, and Fantastic Sams Hair Salons for your beauty and salon needs.
Are there dining options close to Lowe's Home Improvement for a meal before or after shopping?
Yes, nearby dining options include Pizza Hut and Tres Hermanos Nunez, offering pizza and Tex-Mex cuisine respectively.
What services and installations does Lowe's Home Improvement offer?
Lowe's provides a wide range of installation services including appliances, carpet, cabinets, countertops, decking, doors, garage doors, generators, gutters, hardwood and laminate flooring, lighting, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water heaters, windows, roofing, fencing, and flooring installation.