Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a South Lebanon, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
575 Corwin Nixon Boulevard, South Lebanon, OH
45065, United States
Hours
Reviews
4.2
1,183 reviews
5 stars
681
4 stars
259
3 stars
109
2 stars
33
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude or unresponsive.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding orders, leading to customer frustration.
Product Availability
Customers noted a good selection of products, but some reported items being out of stock or difficulties in finding specific products.
Store Cleanliness
The store is generally described as clean and organized, although some reviews mention issues with cleanliness and maintenance.
Staff Knowledge
While some staff members are recognized for their helpfulness and knowledge, others are criticized for lack of training and assistance.
- JCJ Crich5 days ago1.0My wife and I spent about two hours selecting blinds for our new home and made all the selections. The associate was very helpful. Then came time for the Installation team to make their measurements. I scheduled a time for this morning. They were supposed to come and take their measurements. They never showed up and they never called to say they were running late or that they needed to reschedule. This despite me calling them twice to see if they would be on time. They assured me on the phone that they would be there. However, this was not the case. The never showed up. This was Lowes subcontractors, names Crume Installations. I decided to call the Lowes in South Lebanon where I had set everything up so I could speak the store manager to see if she could help. I was told by the customer service representative that she was unavailable at this time (in an mtg) and she would call me back. An hour went by without a call so I called Lowes again. I was told once again that she was in a mtg and would call me back. I did not receive a call. I called a third time another hour later and was told the same thing. It is now six hours after my first call and I still haven’t received a call. Apparently Lowe’s has forgotten about courtesy and respect and valuing their customers. Lowe’s has now lost my business and I will take my $8,000-$10,000 purchase elsewhere. I will also share my bad experience with Lowe’s whenever the subject comes up. Don’t they realize that negative word of mouth is hard to overcome even with all their national advertising? Based on my experiences, I won’t waste my time with Lowe’s installations again. I would welcome a Lowe’s representative to contact me regarding this experience and how they can make it correct.
- TSTracy Ann StrunkNov 16, 20255.0They always have everything I need
- LSLindsay SmithNov 7, 20251.0Beyond frustrated with my experience. I ordered a storm door & installation back in September. It’s now November and still no storm door. It was supposed to take about 1 week after the door arrived, and it was in stock. Install was rescheduled 4 times now because the door was supposedly delivered to me (which it wasn’t) then after calling corporate & 2 stores, and corporate again, corporate said it was delivered to South Lebanon. Scheduled another install, they arrived at South Lebanon. Door wasn’t there. They called Colerain, they found the door there. Two days later, rescheduled install. Installer called me, went to South Lebanon location to pick it up. I guess the location wasn’t updated in the system? Was about to reschedule AGAIN but the nice man with a day full of Lebanon installs said screw it you’ve been rescheduled way too many times I’ll go drive all the way to Colerain to get your door. Thank god for him, but this process has been an absolute nightmare. Get your shit together Lowe’s. Don’t waste your time.
- QQquickdrawbrandNov 4, 20255.0They sell hammers
- CLChris LemmingOct 20, 20252.0Lowes needs to re authorize Veterans being able to get the 10% off with id without setting up an account. They should have never changed over in the first place.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in South Lebanon, OH?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in South Lebanon?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours during holidays.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers in South Lebanon, OH.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Does Lowe's provide installation services for purchased products?
Yes, Lowe's offers installation services for appliances, flooring, cabinets, doors, roofing, and many other home improvement products.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online if purchased from Lowes.com or in-store with proof of purchase at the customer service desk.
Are there any nearby dining options where I can eat before or after shopping at Lowe's in South Lebanon?
Yes, nearby restaurants include Chipotle Mexican Grill, Teriyaki Madness, White Castle, and Pizza Hut Express, which offer a variety of dining choices.
Where can I get coffee close to Lowe's Home Improvement in South Lebanon?
Starbucks locations are nearby, perfect for grabbing coffee or a smoothie before or after your visit to Lowe's.
Are there any nearby services for pet care around Lowe's in South Lebanon?
Yes, PetSmart Grooming and Little Miami Veterinary Services are nearby for pet grooming and veterinary care needs.